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Khaban Bacalar Hotel Boutique

3.5 star property
Lakefront hotel with free breakfast and spa services

Photo gallery for Khaban Bacalar Hotel Boutique

Villa Khaban Private Pool Lagoon Front - up to 6 people
Property video
Master Double Suite with Balcony Lagoon View
Master Suite with Balcony Lagoon View | Balcony view
Suite Queen with Balcony Garden and Lagoon View

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Breakfast included
  • Housekeeping
  • Air conditioning
  • Parking included

Explore the area

Map
Región 15, MZ 1, LT 217, Colonia Aaron Merino, Bacalar, QROO, 77930
  • Lake Bacalar
    ‪10 min walk‬
  • Laguna Bacalar Ecological Park
    ‪15 min drive‬
  • Fort of San Felipe
    ‪15 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪53 min drive‬

Room options

View all photos for Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View

Master Double Suite with Balcony Lagoon View

Highlights

Balcony
Soundproofed
Air conditioning
3 bedrooms
Blackout curtains
Ceiling fan
Premium bedding
Pillow-top bed
  • 45 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double with Balcony Garden View

Deluxe Double with Balcony Garden View | View from room

Deluxe Double with Balcony Garden View

Highlights

Balcony
Soundproofed
Air conditioning
3 bedrooms
Blackout curtains
Ceiling fan
Premium bedding
Pillow-top bed
  • 60 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View

Master Suite with Balcony Lagoon View

Highlights

Balcony
Soundproofed
Air conditioning
3 bedrooms
Blackout curtains
Ceiling fan
Premium bedding
Pillow-top bed
  • 60 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room with Balcony

Double Room with Balcony

Double Room with Balcony

Highlights

Balcony
Soundproofed
Air conditioning
3 bedrooms
Blackout curtains
Ceiling fan
Premium bedding
Pillow-top bed
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people

Villa Khaban Private Pool Lagoon Front - up to 6 people

Highlights

Balcony
Soundproofed
Private pool
Air conditioning
3 bedrooms
Ceiling fan
Blackout curtains
Premium bedding
  • 120 sq m
  • Lagoon view
  • Sleeps 6
  • 3 King Beds

View all photos for Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View

Deluxe King with Balcony Garden View

Highlights

Balcony
Soundproofed
Air conditioning
3 bedrooms
Blackout curtains
Ceiling fan
Premium bedding
Pillow-top bed
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Bacalar

At Khaban Bacalar Hotel Boutique, you'll be 0.7 km (0.4 mi) from Lake Bacalar and 10.7 km (6.7 mi) from Laguna Bacalar Ecological Park. Highlights at this hotel include a restaurant, an outdoor swimming pool and free breakfast (local cuisine). .A day of pampering can include massages and facials. Enjoy access to kayaking and yoga classes. Other amenities include free Wi-Fi in public areas, a terrace and a garden. Each morning free breakfast is served. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 3.5-property class Bacalar hotel include Fort of San Felipe and Canal de los Piratas.

What's nearby

  • Lake Bacalar - 10 min walk - 0.8 km
  • Laguna Bacalar Ecological Park - 15 min drive - 12.4 km
  • Fort of San Felipe - 15 min drive - 13.1 km
  • Municipal Spa of Bacalar - 17 min drive - 13.8 km
  • Cenote Cocalitos - 19 min drive - 16.7 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 54 min drive

Restaurants

  • ‪La Playita - ‬14 min drive
  • ‪Marisqueria el Taco Loco - ‬11 min drive
  • ‪El Sazón a la Mexicana - ‬13 min drive
  • ‪Finisterre Bacalar - ‬14 min drive
  • ‪Yerbabuena - ‬13 min drive

About this property

Khaban Bacalar Hotel Boutique

Lakefront hotel with free breakfast and spa services
There's a restaurant on site. Free breakfast is available daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, spa services, and a terrace are also featured at Khaban Bacalar Hotel Boutique. Free self parking is available.

This 3.5-star Bacalar hotel is smoke free.

  • 13 guestrooms or units
  • Local cuisine
  • Breakfast available (free)
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
  • Dining venue
Khaban Bacalar Hotel Boutique offers 13 air-conditioned accommodations with minibars and complimentary bottles of water. Rooms open to balconies. Pillowtop beds feature premium bedding. This Bacalar hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower with a rainfall showerhead. Additionally, rooms include a ceiling fan and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. There are couples treatment room(s) available. Services include facials and body treatments.

Languages

English, French, Italian, Spanish

Similar properties

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  • On private beach
  • Hot tub
  • Spa
  • Parking included
4.4 out of 5, Excellent, 330 reviews
MBH Maya Bacalar Hotel Boutique

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM to 11:00 AM
  • A restaurant

Things to do

  • Canoeing
  • Kayaking
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On a lake
  • Terrace

Spa

  • Couples treatment rooms
  • Facials
  • Massage

Accessibility

  • No lift
  • Tile flooring in room

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Eco-friendly cleaning products used
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • LED lighting
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:30 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:30 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Khaban Bacalar Hotel Boutique

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 5000 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Khaban Bacalar
Khaban Bacalar Bacalar
Khaban Bacalar Hotel Boutique Hotel
Khaban Bacalar Hotel Boutique Bacalar
Khaban Bacalar Hotel Boutique Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Khaban Bacalar Hotel Boutique?

Khaban Bacalar Hotel Boutique offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Khaban Bacalar Hotel Boutique?

Yep, Khaban Bacalar Hotel Boutique has a free self car park.

Are there any beaches close to Khaban Bacalar Hotel Boutique?

The closest beach to Khaban Bacalar Hotel Boutique is Dos Mulas (26.4 km).

Is there a spa on site at Khaban Bacalar Hotel Boutique?

There's no onsite spa, but this property does offer services like facials and body treatments.

Does Khaban Bacalar Hotel Boutique have a pool?

Khaban Bacalar Hotel Boutique has an outdoor pool.

What makes Khaban Bacalar Hotel Boutique a romantic place to stay?

Couples spa treatments and romance packages, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Khaban Bacalar Hotel Boutique.

Does Khaban Bacalar Hotel Boutique serve breakfast?

Yep, free local cuisine brekkie is served daily from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at Khaban Bacalar Hotel Boutique?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Khaban Bacalar Hotel Boutique?

Yep, you can grab a meal at Khaban Bacalar Hotel Boutique's onsite restaurant.

What time are check-in & check-out at Khaban Bacalar Hotel Boutique?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Khaban Bacalar Hotel Boutique?

No, pets and service animals are not allowed.

Khaban Bacalar Hotel Boutique Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 44 out of 70 reviews
Rating 8 - Good. 10 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 2 out of 70 reviews
Rating 2 - Terrible. 7 out of 70 reviews

9.2/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Alberto, San Antonio

Liked: Cleanliness
Disliked: Amenities
Love the Tranquility, view, cleanliness, pier, acces to lake. Did not like: lack of info about too many stairs, lack of help to carry laugage, no tv in rooms, broken kayaks. We stayed 2 nights and did not have acces to pier one afternoon. Staff mentioned that they have ordered all the stuff that we felt were missing.
Stayed 2 nights in Feb 2025

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible! Don’t stay here!

Horrible, Horrible! Customer service is awful. They don’t really care you’re standing in front of them. Absolutely rude and disrespectful. Very dirty and dated. The bed was hard as rock! We were unable to sleep and woke up with major shoulder and lower back pain. Couldn’t wait till morning to leave that place! The outdoor area was so small and crowded. The restaurant is a complete joke and totally uninviting. I’m glad we stayed Cristalino our other days in Bacalar, that was an amazing experience for less money.
Stayed 1 night in Feb 2025

10/10 Excellent

oscar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, i will be back again. Calm & relax
Stayed 2 nights in Jan 2025

6/10 Okay

Judith

Travelled with family
The ease with which to kayak was wonderful for us. The beauty of the porch view also is a compelling reason to visit. I would caution those traveling to rent a truck or 4-wheel vehicle. The roads are dirt and rock, they are unpredictable given the rainfall. Two days of our 7 night stay the hot water was broken so we had cold showers. The restaurant on site was often out of things like: bacon, avocados, mangos, bread, and fruit for smoothies. Our first night was the best. We had a quiet dinner on the water with fish tacos and excellent pineapple waters. Research the ways in and out of the facility. If you get the breakfast that is included, it is a limited menu. Also, we didn't know about the plumbing, but you travel to learn!! Life in the jungle is unpredictable. Also, the massages offered in the website are not someone regular at an on-site spa, something I had assumed given the website. The concierge would need to call a local person to come to the hotel. One night the neighbor to the hotel played his music too loud, but the manager was called to come deal with it. Overall, I might not return, but I have excellent memories and wonderful photos from Bacalar, which is a 15 minute drive away. We left each day to go into town for new restaurants.
Stayed 7 nights in Dec 2024

10/10 Excellent

odaly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent and clean staff were friendly and helpful.
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bonita experiencia

Todo muy bonito y excelente servicio !
Stayed 3 nights in Sep 2024

10/10 Excellent

Jeffrey, Miami

Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Stayed 5 nights in Aug 2024

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay here for sure!!

The service was excellent. The food was excellent. I would stay here again in a heartbeat.
Stayed 1 night in Aug 2024

10/10 Excellent

Yossie, Deming

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was quiet and peaceful
Stayed 2 nights in Jul 2024

10/10 Excellent

Sandra

Stayed 2 nights in May 2024

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Ricardo A

Travelled with family
Liked: Property conditions & facilities, room comfort

Great experience

We enjoyed the most pleasant stay at Khaban. Thank you Vanessa, Victor and chef for your service. It was great.
Stayed 4 nights in May 2024

8/10 Good

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View was beautiful
Stayed 5 nights in Apr 2024

10/10 Excellent

Maria Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

6/10 Okay

Juan, San Ysidro

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful hotel with an amazing view, comfortable rooms. I just didn’t like the service specifically at the reception, poor customer service, lack of engagement, and misinformation about the tours.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay quite, beautiful view to lake, staff friendly .
Stayed 2 nights in Sep 2023

10/10 Excellent

marco

Stayed 4 nights in Jul 2023

10/10 Excellent

Jennifer, North Hollywwod

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This place is a gem in paradise. With direct access to the lake and 10 min away from town, the location is quiet, relaxing and immersed in nature. Beautiful views all around. Rooms are spacious and have large terraces with hammocks. The only thing I’d strongly suggest is improving the quality of their bedsheets. The thread count had to be the lowest possible, feeling rough and scratchy against the skin. Not a great way to rest at night.
Stayed 3 nights in Jul 2023

2/10 Terrible

Rafaela

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible customer service experience. They ignored several of my calls. Do not book this hotel unless you know for a fact there will be no flight delays, cancelation or any unforeseen changes to your trip. I understand most of hotels who appreciate business try to accommodate any changes due to flight cancellations and related issues, despite cancelation policies stated in your contract. This hotel will not even answer my phone calls. My flight was canceled due to a storm and of course I never made to the hotel, which I am also glad since I then learned this hotel is in the middle of nowhere with unpaved streets and far from everything. I’m actually glad I never made it. I never give bad feedback but I was also never had such bad customer service. They cannot even answer my calls. No accommodation has been made for the amount paid. They just took my money.

10/10 Excellent

Carlos

Stayed 2 nights in May 2023

10/10 Excellent

Paola

Stayed 2 nights in May 2023

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stunning property

Let me start off by saying that the staff is INCREDIBLE. I dealt closely with Victor who’s a waiter at the restaurant and Eduardo from the front desk. These gentlemen are superb. Both are so friendly and knowledgeable and willing to help. The property itself is stunning! We had two rooms and the closer to the water the villa, the more stunning the view but we got a view to the lagoon from both rooms. Traveled to Bacalar after attending a wedding in Cancun. I traveled with my husband, son and 81yo mother. The property has a lot of stairs so that was tough on my mom and the road in to the property is very bumpy. If you’re renting a car I’d suggest a compact SUV at minimum. I personally love smaller boutique hotels over larger resorts but with that comes less amenities which I was totally fine with but keep that in mind. This boutique hotel is still very high end. The quality of the food. The comfort. Their toiletries they provide are eco friendly.
View from villa 11
Stayed 2 nights in Apr 2023

4/10 Poor

jose

Stayed 2 nights in Jan 2023