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Grand Serai Congress & Spa

5.0 star property

Photo gallery for Grand Serai Congress & Spa

Lobby
Lobby
Restaurant
Front of property – evening/night
Seasonal outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$228
includes taxes & fees
4 Apr - 5 Apr

Explore the area

View map
33, Dodonis Avenue, Ioannina, Epirus, 45221
  • Place, Zosimaia Library
    ‪10 min walk‬
  • Place, Lake Pamvotis
    ‪10 min walk‬
  • Place, Ioannina Castle
    ‪19 min walk‬
  • Airport, Ioannina (IOA-Ioannina National)
    ‪5 min drive‬

Room options

About the area

Ioannina

A luxury stay in the heart of Ioannina awaits you at Grand Serai Congress & Spa. Within just a 10-minute stroll, you'll find Zosimaia Library and Folklore Museum. Highlights at this hotel include free buffet breakfast, a restaurant and free self-parking. .The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the seasonal outdoor swimming pool and pool loungers. 549 square feet (51 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning free breakfast is served. There's also limited parking, along with the convenience of car rentals on site. .Places within a 15-minute walk of this 5-property class Ioannina hotel include Art Gallery of Epirus Studies and Gallery of Epirus Studies Society.

What's nearby

  • Zosimaia Library - 10 min walk - 0.9 km
  • Lake Pamvotis - 10 min walk - 0.9 km
  • Archaeological Museum of Ioannina - 13 min walk - 1.0 km
  • Silversmithing Museum - 19 min walk - 1.6 km
  • Ioannina Castle - 19 min walk - 1.6 km

Getting around

  • Ioannina (IOA-Ioannina National) - 15 min drive

Restaurants

  • ‪Το Στέκι - ‬5 min walk
  • ‪Μάντζιος Καφέ-Ζαχαροπλαστείο - ‬4 min walk
  • ‪Old Post - ‬4 min walk
  • ‪Άλλη Γεύση - ‬4 min walk
  • ‪Θυμωμένο Πορτραίτο - ‬3 min walk

About this property

Grand Serai Congress & Spa

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 549 square feet (51 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the luxury Grand Serai Congress & Spa. Limited free parking is available on a first-come, first-served basis.

This 5-star Ioannina hotel is smoke free.

  • 216 guestrooms or units
  • 4 levels
  • 6 buildings
  • Conference rooms
  • 549 sq ft of conference space
  • 51 sq. m of conference space
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Grand Serai Congress & Spa offers 216 accommodations with minibars and a safe. Satellite televisions are provided. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

This Ioannina hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 549 square feet of conference space
  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking

More

  • 4 floors
  • 6 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 4 and older; COVID-19 vaccination record requirement applies to all guests aged 18 and older
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property’s indoor pool will not be available from January 7, 2026 - December 22, 2026.
This property’s indoor pool will not be available from September 26, 2025 - December 22, 2025.

Renovations and closures

The following facilities or services will be unavailable from September 29 2025 to December 22 2026 (dates subject to change):
  • Fitness facilities
  • Spa
  • Spa/Beauty services
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 4.00 per accommodation, per night
  • A tax is imposed by the city: From 1 April to 31 October, EUR 15.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 4 and over. COVID-19 vaccination record requirement applies to all guests aged 18 and over.

Property Registration Number 0622Κ015A0151001

We should mention

  • On-site cash transactions can't exceed EUR 500, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 15 June and close on 15 September.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Mitsis Grand Serai Congress
Mitsis Grand Serai Congress Hotel
Mitsis Grand Serai Congress Hotel Ioannina
Mitsis Grand Serai Congress Ioannina
Grand Serai Congress Hotel
Mitsis Grand Serai Congress & Spa Ioannina Hotel Ioannina
Mitsis Grand Serai Congress And Spa Ioannina
Grand Serai Congress Hotel Ioannina
Grand Serai Congress Ioannina
Grand Serai Congress
Mitsis Grand Serai Congress & Spa Ioannina Hotel
Mitsis Grand Serai Congress Spa
Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel
Grand Serai Congress & Spa Ioannina
Grand Serai Congress & Spa Hotel Ioannina

Frequently asked questions

What is the cancellation policy at Grand Serai Congress & Spa?

Grand Serai Congress & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Serai Congress & Spa?

As of 22 Mar 2026, prices found for a 1-night stay for 2 adults at Grand Serai Congress & Spa on 4 Apr 2026 start from AU$228, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Serai Congress & Spa?

Yep, Grand Serai Congress & Spa has a free self car park. Onsite parking is limited.

Does Grand Serai Congress & Spa have a pool?

Grand Serai Congress & Spa has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June 15 to September 15. The swimming pool will be unavailable from September 29 2025 to December 22 2026 (dates subject to change).

Is Grand Serai Congress & Spa family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Grand Serai Congress & Spa is a hit with families.

Does Grand Serai Congress & Spa serve breakfast?

Yeah, free buffet breakfast is offered daily between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Grand Serai Congress & Spa?

No, Grand Serai Congress & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Serai Congress & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Serai Congress & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Grand Serai Congress & Spa?

No, pets are not allowed.

Grand Serai Congress & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 255 reviews
Rating 8 - Good. 71 out of 255 reviews
Rating 6 - Okay. 14 out of 255 reviews
Rating 4 - Poor. 8 out of 255 reviews
Rating 2 - Terrible. 7 out of 255 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Το προσωπικό ,η καθαριότητα
Stayed 2 nights in Nov 2025

8/10 Good

John

Stayed 2 nights in Oct 2025

10/10 Excellent

Lulezim

Travelled with family
Liked: Cleanliness, staff & service
No pool
Stayed 1 night in Oct 2025

10/10 Excellent

george

Stayed 2 nights in Sep 2025

8/10 Good

Anastasia

Stayed 1 night in Sep 2025

8/10 Good

alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2025

10/10 Excellent

Niko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very unique property! It was beautiful and hot lots of great decor and paintings to check out!
Stayed 1 night in Sep 2025

10/10 Excellent

Scott, Guelph

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was, clean, friendly, well located, an overall good spot. It was a little disappointing that the pool closed for the season the day we arrived as the temperature was 30, other than, we had a great Time!
Stayed 2 nights in Sep 2025

8/10 Good

per

Stayed 2 nights in Sep 2025

4/10 Poor

Steven

Travelled with partner
Disliked: Amenities
We had to ask for WiFi access and the promised bottle of wine Breakfast a huge disappointment compared to other places we stayed
Stayed 1 night in Sep 2025

10/10 Excellent

Josef

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

MARIA-ROZA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Konstantinos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always
Stayed 2 nights in Aug 2025

8/10 Good

Jean-Pierre, Mississauga

Liked: Cleanliness, staff & service, property conditions & facilities
Thanks
Stayed 1 night in Aug 2025

6/10 Okay

Aglaia

Liked: Staff & service
Excellent property location.
Stayed 3 nights in Jul 2025

6/10 Okay

Maria

Stayed 3 nights in Jul 2025

8/10 Good

Christos

Stayed 4 nights in Jul 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful inside and out. Cabs run 24/7, easy access.
Stayed 3 nights in Jul 2025

10/10 Excellent

Erez

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Voula

Liked: Staff & service, property conditions & facilities
Quality
Stayed 5 nights in Jan 2025

10/10 Excellent

Konstantinos

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in town

Thats the best hotel in town. Big rooms, friendly staff
Stayed 1 night in Nov 2024

10/10 Excellent

Tamorah

Stayed 1 night in Oct 2024

10/10 Excellent

anat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024