4/10 Poor
Theresa
Travelled with family
14 Mar 2025
Liked: Cleanliness, room comfort
Disliked: Staff & service
Plunger problem
We were there for only one night as we were in between cities that we were visiting. We checked in at around 8 at night. The toilet got plugged up so we called for a plunger. The girl at the desk first told us that there was one in the room's bathroom. After searching, I called back down to the front desk and was told that she would check for one. I called back down a third time and was told that the front desk did not have one but that it could be fixed in the morning. I asked about switching rooms but was told that was not possible either. It was now after 10 P.M. and I was too tired to argue. Luckily we needed to book two rooms so we used the other room's bathroom. At 8 A.M. I called the front desk once again and was told that the housekeeping could bring a plunger at 9 when they came in but that the front desk person could not leave her position. The maid knocked at the door at 9, handed me the plunger and the problem was solved 2 minutes later. I feel that the girl at the front desk was not knowledgeable at all and needed more training both in protocol and in how to deal with the guests. A week later we returned to the area and booked into this same hotel to see if maybe this whole fiasco was a one time episode. Glad we gave them the benefit of the doubt because we had no problems that night and the hotel otherwise was excellent.
Theresa
Stayed 1 night in Mar 2025
