4/10 Poor
Cynthia
12 Apr 2025
Poor service
We stayed for 2 nights. First day checked in around 3:00pm. My husband was sleeping and I was in the bathroom around 3:45pm. I heard someone knocked on the room door so I opened the bathroom sliding door a little bit to ask my husband to see who’s knocking. At the same time, I saw a woman just came inside our room so I closed the sliding door immediately as I was going to have a shower without my clothes on. My husband was awake and didn’t know what happened. Assuming it’s a housekeeper but why would she just came inside right after knocking the door without even wait for us to respond. She went close to the desk and said something then left! How rude of her. I went to the front desk after my shower to complain about how could their staff just came inside the guest room like a break in! They apologized and offered us free breakfast for one morning. That’s not the point. It’s how horrible the experience by someone came inside our room like that. And they never explained to us why their staff did that.
Cynthia
Stayed 2 nights in Apr 2025