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Gran Melia Arusha

5.0 star property
Luxury hotel with 3 restaurants, near Arusha International Conference Centre

Photo gallery for Gran Melia Arusha

Outdoor pool
Interior entrance
Minibar, desk, soundproofing, iron/ironing board
Minibar, desk, soundproofing, iron/ironing board
Exterior

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$671
includes taxes & fees
25 Jan - 26 Jan

Explore the area

View map
Simeon Road, Kijenge, Arusha, Arusha, 23110
  • Place, Arusha Golf Course
    ‪10 min walk‬
  • Place, Arusha Clock Tower
    ‪2 min drive‬
  • Place, Arusha International Conference Centre
    ‪3 min drive‬
  • Airport, Kilimanjaro (JRO-Kilimanjaro Intl.)
    ‪56 min drive‬

Room options

View all photos for Deluxe Room, City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View

9.4 out of 10
Exceptional
(11 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed

View all photos for Deluxe Room (Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Mountain view

View all photos for Deluxe Room (Red Level Mount Meru View)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 King Bed
  • Mountain view

View all photos for Junior Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 105 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite (Red Level)

Coffee/tea maker, electric kettle

Presidential Suite (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite (Red Level (3AD))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite (Red Level (3AD))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (3AD))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (Red Level (2+1))

Minibar, desk, soundproofing, iron/ironing board

Junior Suite (Red Level (2+1))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 105 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite (Red Level (2AD+2CH))

Minibar, desk, soundproofing, iron/ironing board

Grand Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
Hairdryer
  • 135 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite (Red Level (2AD+2CH))

Coffee/tea maker, electric kettle

Presidential Suite (Red Level (2AD+2CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 164 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, City View ((2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View ((2AD+1CH))

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Room (Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Mountain view

View all photos for Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room (Red Level Mount Meru View (2AD+1CH))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
Hairdryer
Separate bath and shower
Private bathroom
  • 41 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds
  • Mountain view

View all photos for Deluxe Room With City View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With City View

  • Sleeps 2

View all photos for Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Red Level Deluxe Room With Mountain View

Minibar, desk, soundproofing, iron/ironing board

Red Level Deluxe Room With Mountain View

  • Sleeps 2

View all photos for Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Junior Suite

  • Sleeps 2

View all photos for Red Level Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Grand Suite

  • Sleeps 2

View all photos for Deluxe Room, City View (Interconnecting)

Minibar, desk, soundproofing, iron/ironing board

Deluxe Room, City View (Interconnecting)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bathrooms
Bathrobes
Separate bath and shower
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds
  • City view

View all photos for Deluxe Room (Interconnecting - Mount Meru View)

View from room

Deluxe Room (Interconnecting - Mount Meru View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Flat-screen TV
Pillow menu
2 bathrooms
Bathrobes
Separate bath and shower
  • 82 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Junior Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Junior Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
2 bathrooms
  • 127 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Grand Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Grand Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
Separate bedroom
2 bathrooms
  • 167 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Presidential Suite, 2 Bedrooms (Red Level)

Minibar, desk, soundproofing, iron/ironing board

Presidential Suite, 2 Bedrooms (Red Level)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Fridge
Dining table
Flat-screen TV
Pillow menu
  • 283 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Family Suite (Red Level)

Family Suite (Red Level)

Family Suite (Red Level)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Dining table
Flat-screen TV
Pillow menu
  • 80 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Mountain view

View all photos for Red Level Two Bedroom Presidential Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Presidential Suite

  • Sleeps 2

View all photos for Red Level Two Bedroom Junior Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Junior Suite

  • Sleeps 4

View all photos for Interconnecting Deluxe City View

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe City View

  • Sleeps 4

View all photos for Red Level Two Bedroom Grand Suite

Minibar, desk, soundproofing, iron/ironing board

Red Level Two Bedroom Grand Suite

  • Sleeps 2

View all photos for Interconnecting Deluxe Mont Meru Vie

Minibar, desk, soundproofing, iron/ironing board

Interconnecting Deluxe Mont Meru Vie

  • Sleeps 4

Presidential Suite Red Level

  • Sleeps 3

Junior Suite Red Level

  • Sleeps 2

Presidential Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Grand Suite (Red Level (2Ad+2Ch))

  • Sleeps 2

Deluxe Room (Red Level Mount Meru View (2Ad+1Ch))

  • Sleeps 2

Deluxe Room (Mount Meru View (2Ad+1Ch))

  • Sleeps 2

About the area

Arusha

A luxury stay in Arusha awaits you at Gran Melia Arusha. You'll be 3 km (1.8 mi) from Arusha International Conference Centre and 3.8 km (2.4 mi) from Sheikh Amri Abeid Memorial Stadium. Highlights at this hotel include 3 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, The Grill, serves barbecue and is open for dinner. Pool Bar is the hotel's own rooftop bar. 2 meeting rooms and a business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a gym and a coffee shop/cafe. There's also the convenience of free self parking. .With a stay at this 5-property class Arusha hotel, you'll be 31.3 km (19.5 mi) from Ngurdoto Crater and 41.9 km (26 mi) from Arusha National Park.

What's nearby

  • Arusha Golf Course - 10 min walk - 0.9 km
  • Arusha Clock Tower - 2 min drive - 2.3 km
  • Arusha International Conference Centre - 3 min drive - 2.6 km
  • Natural History Museum - 3 min drive - 2.6 km
  • Maasai Market and Curios Crafts - 3 min drive - 3.0 km

Getting around

  • Kilimanjaro (JRO-Kilimanjaro Intl.) - 80 min drive

Restaurants

  • ‪The Chinese Dragon - ‬4 min drive
  • ‪George's Tavern - ‬3 min drive
  • ‪Karibu Uzunguni City Park - ‬3 min drive
  • ‪Arabica Coffee Bar - ‬3 min drive
  • ‪Fifi's - ‬3 min drive

About this property

Gran Melia Arusha

Luxury hotel with 3 restaurants, near Arusha International Conference Centre
Gran Melia Arusha offers its guests an outdoor pool and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and 2 meeting rooms. Spa services, a terrace, and gift shops/newsstands are also featured at the luxury Gran Melia Arusha. Free self parking is available.

  • 167 guestrooms or units
  • 3 dining venues
  • 2 bars or lounges
  • Deli
  • Business facilities
  • Front desk (limited hours)
  • Front desk safe
  • Terrace
  • Garden
  • Gift shop
  • Coffee shop
Gran Melia Arusha offers 167 air-conditioned accommodations with minibars and coffee/tea makers. A pillow menu is available. 65-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves by indulging in the on-site spa services.

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4.6 out of 5, Wonderful, 82 reviews
The price is AU$240
includes taxes & fees
8 Feb - 9 Feb
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Pool Bar
  • Roof Top
  • Saba Saba
  • The Garden Cafe by Sanaa
  • The Grill

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Spa

  • Spa services

Accessibility

  • No lift

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Electrical adapters
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

The front desk is open daily from noon - 6:00 PM
Front desk staffed during limited hours
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and cash.

Property is also known as

Gran Melia Arusha Hotel
Hotel Gran Melia Arusha Arusha
Arusha Gran Melia Arusha Hotel
Hotel Gran Melia Arusha
Gran Melia Arusha Arusha
Gran Melia Hotel
Gran Melia
Gran Melia Arusha Hotel
Gran Melia Arusha Arusha
Gran Melia Arusha Hotel Arusha

Frequently asked questions

What is the cancellation policy at Gran Melia Arusha?

Gran Melia Arusha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Gran Melia Arusha?

As of 24 Jan 2026, prices found for a 1-night stay for 2 adults at Gran Melia Arusha on 25 Jan 2026 start from AU$671.11, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Gran Melia Arusha?

Yep, Gran Melia Arusha has a free self car park.

Is there a spa on site at Gran Melia Arusha?

There's no onsite spa, but this property does offer spa services.

Does Gran Melia Arusha have a pool?

Gran Melia Arusha has an outdoor pool.

What luxury perks are available at Gran Melia Arusha?

Gran Melia Arusha features a health club, an outdoor pool and 3 restaurants.

Is there a free airport shuttle available at Gran Melia Arusha?

No, Gran Melia Arusha does not offer an airport shuttle service.

Is there a bar or restaurant at Gran Melia Arusha?

Yep, you can grab a meal at Gran Melia Arusha's onsite restaurant that serves barbecue.

What time are check-in & check-out at Gran Melia Arusha?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Gran Melia Arusha?

No, only service animals are allowed.

Is there a golf course on site at Gran Melia Arusha?

There isn't one on site, but Arusha Golf Course is a short 17-minute walk away.

Gran Melia Arusha Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 124 out of 147 reviews
Rating 8 - Good. 12 out of 147 reviews
Rating 6 - Okay. 5 out of 147 reviews
Rating 4 - Poor. 3 out of 147 reviews
Rating 2 - Terrible. 3 out of 147 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Didier

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were at the red level. We had the possibilty to have the breakfast on the rooftop. With a incredible view on the Mt. Meru.
Stayed 1 night in Oct 2025

10/10 Excellent

Abesi

Stayed 1 night in Oct 2025

10/10 Excellent

Nina, London

Stayed 1 night in Oct 2025

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I travel a lot but rarely review my stays. This one deserves a review as it is one of the finest 5 star hotels I have ever stayed in. The beautiful facility was only topped by the incredible service of the staff. Just as good as it gets!
Stayed 3 nights in Sep 2025

6/10 Okay

Maddison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolutely stunning hotel but let down by poor communication. I booked a room on red level for the benefit it offered. On arrival, I went to check in, was told it won’t be long at all. Then waited an hour and a half while checking multiple times how long it would be. Was then told that they were giving me an upgrade to another room and that’s why it took so long. Turns out it was actually due to them having the red lounge closed for renovation but did not communicate this to me in advance. I spent over $850 for one night for my husbands birthday and was let down. The whole check in process was awful. The pool and outdoor areas are absolutely gorgeous, so nice to walk through. Unfortunately they were removing tiles outdoors so a lot of banging and crashing was ruining the serenity. Room was good however the air conditioning in the bedroom did not stay cold. Bathroom vanity is unsealed so looks very dirty due to water stains. Buffet breakfast and dinner was amazing. Food was delicious. So many options available.
Stayed 1 night in Sep 2025

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is a dream-come-true and is top class. Thanks to the fantastic job done by the hotel manager, the service provided is really perfect. The hotel looks like new and is in perfect condition. The view on the gardens and the Mount Meru is fantastic. This view is stunning from the great bar located on the roof top. Delicious food. Very customer-oriented. I will definitely return to this hotel next time I have to travel to the. Arusha region. Simply perfect.
Stayed 3 nights in Sep 2025

6/10 Okay

Grace

Already wrote something but room was OK for selection but no hair conditioner pilot glasses in bathroom or place to put Ou toiletry bags.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and very peaceful
Stayed 3 nights in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel and excellent service

Really nice 5* hotel! The view of Mount Meru from our room was great! Staff were super welcoming and friendly! There is an internal workshop/ gift shop in the grounds (Sanaa) which supports people with disabilites - we got some great hand made souvenirs from here!
Stayed 3 nights in Sep 2025

10/10 Excellent

Joe

Stayed 2 nights in Sep 2025

8/10 Good

Meena

Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect weekend after safari

This was the best hotel to end our safari at. Would’ve wanted to stay longer. Food was great at their restaurants, service impeccable. Beds were so comfy, spa and gym had great amenities, lovely grounds and garden to go around at!
Stayed 1 night in Aug 2025

10/10 Excellent

Tumaini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in Arusha city, no question
Stayed 1 night in Aug 2025

10/10 Excellent

Philip

Stayed 3 nights in Aug 2025

10/10 Excellent

Tumaini

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top and grand hotel in the best part of Arusha
Stayed 2 nights in Apr 2025

2/10 Terrible

Andrew

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Used it as a day hotel after safari... it took 90 minutes to get food at the restaurant so it used up nearly all of our lay over time. I was also told I needed to book two rooms (traveling with kids) for our 2.5 hr (yes, thats correct) stay. I would suggest Four Points Sheraton instead for a lay over hotel
Stayed 1 night in Jul 2025

10/10 Excellent

THIAGO

Stayed 1 night in Jul 2025

10/10 Excellent

Oyetokunbo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really enjoyed our stay at the Gran Melia. They made you feel welcome from the moment you walk in. The amenities are great. Rooms are comfortable and clean. Staff is very friendly and helpful.
Stayed 3 nights in Jun 2025

8/10 Good

Mateen, Sugar Land

Stayed 2 nights in Jun 2025

10/10 Excellent

Christopher, SOUTH ORANGE NJ

Stayed 1 night in Jun 2025

10/10 Excellent

Pritham

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and nice property with lots of greenery and views
Stayed 1 night in May 2025

10/10 Excellent

Olga, Draper

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. The grounds are fantastic, they grow their own coffee, avocados and other gorgeous plants and flowers. The rooms are beautiful, big and the view of Mount Meru was outstanding. . However, what makes this hotel five stars is the hotel staff. They are amazingly kind, professional, courteous and ready to answer or help in any way needed. The breakfast buffet has a tremendous variety and was delicious. The coffee for the lattes was grown on site. Overall, a fantastic experience! Thank you Gran Melia staff!
Stayed 2 nights in May 2025

10/10 Excellent

Sita

Stayed 1 night in Mar 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury in Arusha

Really modern and fresh hotel
Stayed 1 night in Feb 2025

4/10 Poor

Ruby Banipal

Liked: Amenities
The property is very nice, and I had a very enjoyable experience at the spa. Unfortunately there were a number of issues with several dining experiences. Steak cooked at the wrong temperatures, food coming out cold, coffee order incorrect. It was likely a one-off but given the number of issues I had I figured it was worth noting. The F&B manager responded swiftly and indicated they were working on (or would be working on) training to meet expectations.
Stayed 2 nights in Feb 2025