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New Tristar Beach Hotel

2.0 star property

Photo gallery for New Tristar Beach Hotel

Dining
Dining
Deluxe Double Room, 1 Bedroom
Reception
Garden

Reviews

7.2 out of 10
Good

Popular amenities

  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Laundry room
  • Housekeeping

Explore the area

View map
Panama Road, Arugam Bay, Pottuvil, 32500
  • Place, Arugam Bay Beach
    ‪8 min walk‬
  • Place, Pasarichenai Beach
    ‪12 min walk‬
  • Place, Pottuvil Point
    ‪9 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Bedroom

Bed sheets

Deluxe Double Room, 1 Bedroom

  • Sleeps 2

View all photos for Triple Room

Triple Room

Triple Room

  • Beach view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom

Deluxe Double Room, 1 Bedroom

  • Beach view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

About the area

Arugam Bay

At New Tristar Beach Hotel you'll be within a 20-minute stroll of Arugam Bay Beach and Pasarichenai Beach. Highlights at this beachfront hotel include a restaurant. .Spend the day at the beach where you'll find sunloungers. Added amenities include a coffee shop/cafe and laundry facilities. Continental breakfast is available daily between 7:00 AM and 10:00 AM. .Sights within a 30-minute drive of this Arugam Bay hotel include Muhudu Maha Viharaya Temple and Pottuvil Point.

What's nearby

  • Arugam Bay Beach - 8 min walk - 0.7 km
  • Pasarichenai Beach - 12 min walk - 1.0 km
  • Muhudu Maha Viharaya Temple - 5 min drive - 4.1 km
  • Pottuvil Point - 9 min drive - 6.3 km
  • Kumana National Park - 41 min drive - 29.6 km

Restaurants

  • ‪Mister Fisherman & Friends - ‬2 min walk
  • ‪Hideaway Café - ‬1 min walk
  • ‪Ali Restaurent - ‬3 min walk
  • ‪Siam View, Arugam - ‬4 min walk
  • ‪The Green Room - ‬3 min walk

About this property

New Tristar Beach Hotel

Along with a restaurant, there's a coffee shop/cafe on site. New Tristar Beach Hotel also features a garden, laundry facilities, and dry cleaning/laundry services.

This Arugam Bay hotel is smoke free.

  • 20 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Garden
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Dining venue
New Tristar Beach Hotel offers 20 air-conditioned accommodations, with a ceiling fan. Bathrooms include a shower. Housekeeping is provided on a daily basis.

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The price is AU$117
includes taxes & fees
4 June - 5 June
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Property amenities

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: USD 5 for adults and USD 3.50 for children
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach

Accessibility

  • No lift

More

  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Ceiling fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 9.50 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 5 for adults and from USD 3.50 for children
  • Rollaway bed fee: USD 9.50 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and cash.

Property is also known as

New Tristar Beach Hotel Hotel
New Tristar Beach Hotel Arugam Bay
New Tristar Beach Hotel Hotel Arugam Bay

Frequently asked questions

What is the cancellation policy at New Tristar Beach Hotel?

New Tristar Beach Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to New Tristar Beach Hotel?

Yep, New Tristar Beach Hotel is a short 7-minute walk from Arugam Bay Beach.

Does New Tristar Beach Hotel serve breakfast?

You bet, continental brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at New Tristar Beach Hotel?

No, New Tristar Beach Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at New Tristar Beach Hotel?

Yep, you can grab a meal at New Tristar Beach Hotel's onsite restaurant.

What time are check-in & check-out at New Tristar Beach Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at New Tristar Beach Hotel?

No, pets are not allowed.

New Tristar Beach Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 2 out of 5 reviews
Rating 8 - Good. 1 out of 5 reviews
Rating 6 - Okay. 1 out of 5 reviews
Rating 4 - Poor. 0 out of 5 reviews
Rating 2 - Terrible. 1 out of 5 reviews

7.6/10

Cleanliness

6.6/10

Staff & service

9.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Hotel I Have Stayed At : Detailed Review

I had high expectations despite some negative reviews, but unfortunately, my experience was disappointing. Only one bottle of water was provided at check-in, with no further supply during the stay. Room cleaning was offered only once a week and only upon request. The drawers in the room were broken. The mini-fridge in one of the rooms did not work. The bedsheet had a visible hole in it. The images online are misleading — there is no direct beach access. The pool is not at this property but across the road in their older property. The reception can only be reached via a mobile call, as there are no in-room phones. The rooms do not have wardrobes, making it inconvenient for longer stays. The locks are outdated, and the hallway tiles creak when walked on, giving an impression of poor maintenance. We tried to raise these issues with Hotels.com but were unable to get proper assistance. Our request for a full refund of the last night (since we had to cut our trip short) was not resolved. The manager of the hotel did not respond to the booking platform, and customer support was not helpful. Adding to the inconvenience, Hotels.com does not provide a Sri Lanka-based contact number, so calls have to be made internationally at the guest’s expense. Overall, the experience fell far below expectations.
Stayed 6 nights in Aug 2025

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for 1 night and the room was really nice and clean. The hotel staff very hospitable and friendly. Its a lovely view as it opens to the beach!
Stayed 1 night in Aug 2025

6/10 Okay

Zoltan

Liked: Cleanliness, property conditions & facilities

Not for light sleepers!!!

I did not have a great stay here, because of the hotel and hotels.com. First off, let me say that the hotel and rooms are ok, the breakfast is good, and the location is great (in the middle of the main business area and your back door goes right to the beach). BUT this makes it very difficult for light sleepers, which I am. I thought the beach would have a calming sound, but during high season the waves sound like a thunderstorm right outside your back door. And fishermen are parked right behind the hotel so you will hear them start their engines at 5:00 a.m. Also, there is a restaurant that parties all night on Thursday nights literally next door. Because of this I asked the manager if I could leave two days early for my 7-day stay. He agreed and asked me to have hotels.com connect with him. When I asked hotels.com to connect with him they have the wrong contact information, and the manager apparently can't connect with them either, so they couldn't get a hold of each other. How can you be on the website and not be able to communicate with each other? So I was forced to stay the entire 7 days and barely sleep at all. The manager is very nice but could not help me even though he said he could. But this place is good if you are a deep sleeper.
Stayed 7 nights in Jul 2025

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
⭐️⭐️⭐️⭐️⭐️ An Unforgettable Stay in Paradise – New Tristar Hotel, Arugam Bay We had the absolute pleasure of staying at the New Tristar Hotel in Arugam Bay for 4 nights, from 29th June to 3rd July, and it was nothing short of exceptional. From the moment we arrived, we were warmly welcomed by the outstanding staff and the incredible manager, Arooz. His attentiveness, kindness, and genuine care made us feel right at home and truly elevated our experience. Our room was spotless and well-equipped, with efficient air conditioning, a working fridge and kettle, and 24-hour hot water in the shower — all the comforts you’d want while staying by the sea. The cleanliness and efficiency throughout the hotel were of the highest standard. Each morning, we were treated to a delicious breakfast featuring a fragrant mix of Sri Lankan specialties alongside comforting European favorites — a perfect start to each day. But the real highlight was the location. The hotel is directly on the beach, and we were lucky enough to watch the sunrise over the ocean right from our balcony — an unforgettable view that will stay with us for a long time. A heartfelt thank you to Arooz and the entire team for making our stay so memorable. Your warm hospitality and attention to detail made all the difference. We left feeling relaxed, recharged, and already looking forward to our next visit.
Stayed 4 nights in Jun 2025

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was magical, in front of the sea and very quite and clean
Stayed 2 nights in Aug 2025