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4.0 out of 5

"Beautiful rooms love how big the room and space friendly staff check in was easy " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

A family-friendly stay in the heart of Apia awaits you at Tanoa Tusitala Hotel. You'll be within a 15-minute walk of National Parliament and 3 km (1.9 mi) from Apia Park. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

All 93 shared rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, balconies, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and free toiletries. Safes, hair dryers, and irons/ironing boards are also available.

The buffet restaurant, FALA Restaurant, is open for breakfast. At the hotel's own lounge bar, you can stop for a drink. Enjoy access to 2 outdoor tennis courts along with a 24-hour fitness center and a kids' swimming pool. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also the convenience of an airport shuttle.

Sights within a 10-minute drive of this 4-star Apia hotel include Robert Louis Stevenson Museum and Papaseea Sliding Rocks.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$152* Per night/room 10 May - 11 May

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Tanoa Tusitala Hotel ratings based on 34 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Tanoa Tusitala Hotel

Everyone (21) Couples (8) Family (5)
2 out of 5
No hot water no refrigerator included breakfast was late and cold very disappointing from what is supposed to be a top line resort in Apia doubt I would go back again

Posted by , from savaii on 3 Jun. 2020

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Comment from Hotel Management

11 Jun. 2020 by Fono

Talofa John, Thank you for your comments received. Our deepest and sincere apologies for what happened during your stay, but please rest assured that we have taken this as ways to improve our services. Also I've escalated the issue to our management for their perusal. Have a blessed day. Kind regards, Malaefono Iteli Reservations

5 out of 5
Beautiful rooms love how big the room and space friendly staff check in was easy

Posted by on 27 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Res team

Talofa and thank you for staying with our Tanoa hotels. Appreciate taking your time to review on your experience and we would love to continue in delivering great services and hoping for your return visit. Thank you

4 out of 5
Helpful Staff, relaxing hotel, close to markets etc

Posted by on 20 Sep. 2019

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Comment from Hotel Management

23 Sep. 2019 by res

Talofa and thank you for staying with us.

5 out of 5

Posted by on 22 Aug. 2019

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Comment from Hotel Management

31 Aug. 2019 by res team

Talofa and thank you for staying with Tanoa hotels

4 out of 5
It was a very private and quiet location.. though they were doing some building work so that spoiled the peace for me.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

26 Jun. 2019 by Res team

Talofa and thank you for staying with us. We value and appreciate your time taken to review on our Hotel. We do apologies for the experience due to our maintenance work done, and hope by your next visit what was building will be of great service to your stay. Thank you regards

5 out of 5
We definitely had an awesome time staying here . We stayed for 4 nights. The breakfast was delicious. The rooms were clean . The staff were awesome. Would definitely come back here and stay again. I think the only downfall was we paid 30 tala to use the washing machine in block 200 and it didn’t use the powder we put in. Also the dryer didn’t dry our clothes. Other than that everything was perfect 🙂

Posted by on 11 May 2019

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Comment from Hotel Management

14 May 2019 by Res team

Talofa lava and thank you for your kind and positive feed back we value and appreciate your time taken out to share your experience to our team. We will definitely look into matters of the laundry machines and sincerely apologies for the experience you had face when you were here. Your feedback will help us improve and take in the happy moments of your stay here at Tanoa Hotels. Hope to have you visit again. best regards.

3 out of 5
Rooms were very nice & clean. Staff were friendly. Unfortunately the ordered food was not up to standard but buffet breakfast was good. We didn’t receive clean towels to the afternoon. Would return if food improves.

Posted by on 24 Mar. 2019

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Comment from Hotel Management

24 Mar. 2019 by Tanoa team.

Talofa lava valued guest. We thank you for staying with us and do appreciate your kind email. We will find improvements and directions of better service as per your review and making sure that these are in place and dealt with. We do hope for your next visit to be a more memorable and great one. Thank you

5 out of 5
Love Tanoa. Great service, clean environment, friendly staff. Very helpful

Posted by on 17 Mar. 2019

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Comment from Hotel Management

1 Apr. 2019 by Tanoa team.

Talofa and thank you for staying with us we value your feed back and will treasure your visit. Please visit us again and hope that we can deliver the best service to your satisfaction. Thank you regards

4 out of 5

Posted by on 16 Feb. 2019

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Comment from Hotel Management

1 Apr. 2019 by Tanoa team.

Thank you for staying with us.

5 out of 5
Close to all the ministries and organisations we needed to visit. Great conference facilities. Good breakfast. Lunch and dinner menu was a bit repetitive when you're staying there for a week.

Posted by , from Brisbane Australia on 27 Oct. 2018

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About the Tanoa Tusitala Hotel

Location Beach Road Sogi, Apia,

Property Features

Tanoa Tusitala Hotel offers its guests an outdoor pool, a children's pool, outdoor tennis courts, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. A terrace, tour/ticket assistance, and gift shops/newsstands are also featured at the family-friendly Tanoa Tusitala Hotel. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4-star Apia hotel.

  • 93 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Built in 2004
  • Bar or lounge
  • Supervised kid's activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 2
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Faleolo International Airport (APW) (29.7 km / 18.5 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Tanoa Tusitala Hotel offers 93 shared accommodations with air conditioning, safes, and coffee/tea makers. Rooms open to balconies. These individually decorated and furnished accommodations include desks. Flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Apia hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Accommodations are shared
  • Private balcony
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

FALA Restaurant - Overlooking the garden, this buffet restaurant serves breakfast only. Guests can enjoy alfresco dining (weather permitting).

The Deck Restaurant - This poolside restaurant serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 15
  • Check-in time ends at 6 AM

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for WST 70.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

WiFi is limited to 1 GB per guestroom, per stay. A surcharge applies for additional usage.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that guest safety measures are currently in place. Social distancing measures are in place; staff at the property wear personal protective equipment; cashless payment methods are available for all transactions. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: WST 60.00 per person (roundtrip)
  • Airport shuttle fee per child: WST 60.00 (roundtrip), (from 5 to 11 years old)
  • Early check-in fee: WST 200.00 (subject to availability)
  • Late check-out fee: WST 200.00 (subject to availability)
  • Rollaway bed fee: WST 70.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Tanoa
  • Tanoa
  • Tanoa Hotel
  • Tanoa Tusitala
  • Tanoa Tusitala Apia
  • Tanoa Tusitala Hotel
  • Tanoa Tusitala Hotel Apia
  • Tusitala
  • Tusitala Hotel
  • Tanoa Tusitala Hotel Samoa/Apia
  • Tanoa Tusitala Hotel Apia
  • Tanoa Tusitala Hotel Hotel
  • Tanoa Tusitala Hotel Hotel Apia

You should know

  • To get to the property, guests need to transfer by airport shuttle. Transfers need to be confirmed by contacting the property at least 72 hours before travel at the number on the booking confirmation.
  • Tanoa Tusitala Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.