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4.1 out of 5

"Staffs were extremely friendly and helpful,atmosphere was great and will stay there again and recommend to friends and family " More

By a verified traveller on Fri 17 Jan 2020

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Hotel Description

A luxury stay in Apia awaits you at Sheraton Samoa Aggie Grey's Hotel & Bungalows. You'll be 1.4 km (0.9 mi) from Apia Park and 3.9 km (2.4 mi) from Robert Louis Stevenson Museum. Highlights at this hotel include 2 restaurants, 2 outdoor swimming pools, and free valet parking.

LCD TVs with cable channels are featured in all 174 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining convenient. Down comforters welcome you to a good night's rest, and other nice touches include soaking tubs and rainfall showerheads. Additionally, free weekday newspapers, free bottled water, and in-room massages are available.

A day of pampering can include deep-tissue massages, facials, and mani/pedis. The steakhouse, Aggie Grey's, serves international cuisine and is open for dinner. Lobby Bar is the hotel's own cocktail bar. Enjoy the fitness center and pool loungers. Other amenities include free WiFi in public areas, a free manager's reception, and a conference center. There's also limited parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Apia hotel include Baha'i House of Worship and Papaseea Sliding Rocks.

Family Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Bungalow, 1 King Bed, Non Smoking, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Non Smoking, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Non Smoking, Pool View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sheraton Samoa Aggie Grey's Hotel & Bungalows ratings based on 26 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Sheraton Samoa Aggie Grey's Hotel & Bungalows

Everyone (22) Couples (1) Family (3)
5 out of 5
Staffs were extremely friendly and helpful,atmosphere was great and will stay there again and recommend to friends and family

Posted by , from Auckland on 17 Jan. 2020

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Comment from Hotel Management

18 Jan. 2020 by Sanesa

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff were incredible nothing was too much trouble had an amazing experience

Posted by , from New Plymouth on 22 Sep. 2019

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Comment from Hotel Management

22 Sep. 2019 by Res

Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

5 out of 5
Great location if you want to visit Apia. Top class facilities, great servce especially from Martini at the pool bar

Posted by on 12 Aug. 2019

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Comment from Hotel Management

15 Aug. 2019 by Res

Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

5 out of 5
Great location. Pleasant relaxed atmosphere. Good breakfast. Excellent staff.

Posted by on 6 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Reservations

Thank you for staying with us! We work hard to make our guests happy and appreciate your review. See you again, soon!

4 out of 5
Hot water was not always great. Sometimes Luke warm only.

Posted by on 24 Apr. 2019

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Comment from Hotel Management

24 Apr. 2019 by Res Team

Talofa, Thank you for the time you took to review your stay. We're really sorry to hear the water temperature was not always great during your stay. After a long day its nice to come home to a nice hot shower and were sorry we couldn't provide that for you. We certainly appreciate all reviews and genuinely use all/any feedback with the sheer desire to continually improve what we offer. We certainly value your review and we will work closely with our maintenance team to ensure our hot water stays hot always. We look forward to accommodating you again, in the future, should the opportunity arise. Fa'afetai Lava.

5 out of 5
Wonderful ocean view from room and balcony. Friendly, efficient staff. had to contact staff regarding several maintenance issues which should have been identified by hotel staff but they were promptly responded to.

Posted by on 30 Nov. 2018

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4 out of 5
Staff were extremely friendly. When we had an issue they really tried to help in every way. Totally recommend staying here.

Posted by , from Kinglake, Australia on 25 Nov. 2018

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4 out of 5
Fabulous Hotel and very friendly staff. We had one issue where we waited over 2 hours for some room service food, but the following day we received a written apology and a fruit platter to say sorry.

Posted by , from New Zealand on 17 Oct. 2018

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3 out of 5

Sheraton Samoa hotel

Pros: So close to the oceon.
Cons: Food was appalling.Nothing at the correct temperature.Food handling 101 is to keep cold food cold and hot food hot.Breakfast buffet is a joke.
Beautiful area,on the beach.Lovely warm ocean, large pool big enough for a crowd. Very friendly staff. Not happy with very skinny cats walking in the dining room begging for food.

Posted by , from Melbourne on 20 Mar. 2018

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3 out of 5

Good location, nice stay in Apia

Hotel was nice and a lot better then most in the area. Hotel staff were great. The food was VERY over priced for what it was.. Would not recommend room service, tiny portions and quality not great. But the OKA was delicious..

Posted by , from Australia on 9 Jan. 2018

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About the Sheraton Samoa Aggie Grey's Hotel & Bungalows

Location Main Beach Road, Apia,

Property Features

Sheraton Samoa Aggie Grey's Hotel & Bungalows offers its guests 2 outdoor swimming pools and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi. Event space at this hotel measures 5371 square feet (499 square meters) and includes a conference center. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Sheraton Samoa Aggie Grey's Hotel & Bungalows. An airport shuttle (available 24 hours) and a bus station shuttle are available for a fee. Limited free parking is available on a first-come, first-served basis. This 4.5-star Apia hotel is smoke free.

  • 174 guestrooms or units
  • 3 levels
  • 11 buildings
  • 2 dining venues
  • 5371 sq ft of conference space
  • 499 sq m of conference space
  • Built in 1933
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Limited onsite parking , Free parking nearby

Transport

  • Airport: Faleolo International Airport (APW) (30.8 km / 19.1 mi)
  • Property shuttles: Airport shuttle and bus station shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Samoa Aggie Grey's Hotel & Bungalows offers 174 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 42-inch LCD televisions come with cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers, and phones. Additionally, rooms include hair dryers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

  • Deep soaking tub
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Separate shower and tub
  • Hydromassage showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Aggie Grey's - This steakhouse specializes in international cuisine and serves dinner only.

Feast - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

The Lobby Lounge - This delicatessen specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.

Lobby Bar - Onsite cocktail bar. Open daily.

Tea Lounge - Onsite coffee shop. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages
  • Deep tissue massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for WST 75.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and cash.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 72 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: WST 25 per person (one-way)
  • Airport shuttle fee per child: WST 12.50 (one-way), (from 3 to 12 years old)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: WST 75.0 per day
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Samoa Aggie Grey's Hotel Bungalows Apia
  • Sheraton Samoa Aggie Grey's Hotel Bungalows
  • Sheraton Samoa Aggie Grey's Bungalows Apia
  • Sheraton Samoa Aggie Grey's Hotel Bungalows
  • Sheraton Samoa Aggie Grey's Hotel Bungalows Apia
  • Sheraton Samoa Aggie Grey's Bungalows Apia
  • Sheraton Samoa Aggie Grey's Bungalows
  • Hotel Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
  • Apia Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel
  • Hotel Sheraton Samoa Aggie Grey's Hotel & Bungalows
  • Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
  • Sheraton Samoa Aggie Grey's Hotel & Bungalows Apia
  • Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel
  • Sheraton Samoa Aggie Grey's Hotel & Bungalows Hotel Apia

You should know

  • Sheraton Samoa Aggie Grey's Hotel & Bungalows offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 72 hours prior to arrival with your arrival details.
  • Pool access available from 6:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.