Apapa beach resorts & accommodations

The hotel overall is a great place to stay. I was transiting and it was very close to the airport. The staff was extremely helpful. Power switch in the morning was quick and efficient and the AC was cold. My only issue were the lack of towels for two travelers. The food was excellent. Great first time experience with Egusi soup and wheat swallow. The buffet breakfast was on point. Spice level was just there on the threshold for a visitor. Please have the pool renovations done so I can experience it next time. I attempted to leave a card for expenses for the restaurant but for some reason was unable to or maybe there was miscommunication. Otherwise, overall good experience. A good solid 3.5 hotel

Lovely apartment, great staff would stay again

This was a very disappointing experience. First, upon checking in, they gave me a room with two single beds despite having purchased a room with a king size bed. Second, the room smelled like mold, according to the bellman. This required me to go back to the front desk to get the type of room I paid for -- which also smelled like mold. Apparently, the smell is coming from the air conditioners, which indicates they need to be cleaned. I also ordered breakfast and dinner included with my room. What wasn't clear is that drinks are not included. I don't mean bar drinks, I mean water. In a city that doesn't provide clean water, a hotel that charges $5 for water is ridiculous! It would be more understandable if this were a budget hotel brand, but Sheraton is not a budget hotel brand. This brings me to my last point: Sheraton (Marriott) workers hide behind the policy that since I reserved the room through hotels.com, they can't/won't make any changes to my reservation -- despite the fact that they tried to extort money from me by putting me in a cheaper room than I paid for! So whether this is a hotels.com problem or a Marriott/Sheraton problem, it left me very disappointed with and regretting my choice to stay there.