2/10 Terrible
Malcolm
11 Mar 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seriously Disappointed!
CONS
Bait and switch in reverse—Website showed a beautiful room with a large square jacuzzi. The price was more than standard room, but the tub was enticing, so we chose it and even decided to spend an extra night. The room we were given had a little triangular jacuzzi THAT DIDN’T EVEN WORK!!! So it was just a slightly oversized tub. But we were told they would not refund the difference in the room cost. And the hot water was enough to only fill it one-third full.
No housekeeping services!
No ice machine!
No tissues in room!
No person at front desk to tell us what room was ours. Check-in was a total debacle!
Only two smallish towels in the room with no hope of getting more or having them refreshed.
Only two coffee pods for three nights and no hope of getting more.
Room darkening was non-existent. Room had slatted shades that let in tons of light as the room faced the streetlights and also the porch light that could not be turned off.
Lots of road noise.
No directions given to operate ceiling fans/lights and thermostat.
No-contact check-in. Is it an excuse to not have personnel available to meet customers needs?
Satellite connection for tv did not work.
Not enough light for reading, etc.
Set up for only one person staying - one chair, one luggage rack.
Tiny hidden closet - in toilet closet!
PROS
Friendly townsfolk
Nice location near shopping & dining
Air conditioning worked well once we figured how to use it.
Room spacious and quaintly decorated.
Small but nice refrigerator.
Malcolm
Stayed 3 nights in Mar 2024