4/10 Poor
lisa
4 Jan 2024
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!
This property should be avoided. The room and bedsheets were not properly cleaned. The bed sheets were heavily stained and the curtains were filthy. Customer service is beyond terrible. Check in agent was extremely rude and when I asked if they had a converter for use they told me they would call me once I got to my room. When I called two hours later after not hearing from them, I was told to “go to the mall next door and buy one.” The next morning I went for breakfast a few minutes before 10am as the website states breakfast is 6:30-10:30am. There were two women there with carts set to clear the food. I explained the situation to the front desk and they came over and asked the women to wait a few minutes as we had the incorrect information at no fault of our own. Amazing they ignored him and continued to clear the buffet despite being told to wait. I had to tell one woman twice to wait and she stepped back and gave me a very nasty stare down. It was embarrassing and so uncomfortable. I took food for my husband and put it on the table and then just went back to the room as I was so angry with the treatment we received. Do yourself a favor and avoid this hotel.
lisa
Stayed 4 nights in Dec 2023