4/10 Poor
Sophie
Travelled with family
2 July 2025
Liked: Cleanliness
Disliked: Staff & service
If you need to book a taxi please understand that apparently in Annecy all hotels can’t book you a taxi? My daughter 19 years speaks excellent French and it was not explained to us. We had to book our own transport as they were asking to book us a private transfer. Euro 35. This is the 1st hotel in our 3rd week of a 5 week trip that the staff could not book a Taxi? Perhaps a sign at reception would help travellers. The staff were smiling and friendly to French guests checking out and rude to us. This is our 1st encounter in 3 weeks of rude staff. A lady on reception ( not Jane or Bhuta- who were not helpful or polite) tried to help us - we thank her. The room attendants were excellent and smiled to us and said “Bonjour” every time we came in contact.
The bar staff also were not friendly and I would not stay here again.
The pool area has no ambiance and a guest was rude to me as I proceeded to put my towel on a sun chair? He had no towel to indicate he was sitting there?
We are a very friendly family and found the rooms to be the best part of the hotel.
I hope this helps .
Sophie
Stayed 2 nights in Jun 2025
