6/10 Okay
Laure
30 Mar 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The Fairfield Inn & Suites is a new hotel with rooms and bathrooms in excellent condition. The facilities are modern and well-maintained, which is a definite plus.
However, the service during my stay left much to be desired. Upon arrival, I waited in line for nearly 10 minutes to check in, which was quite frustrating. Additionally, I called the front desk twice from my room and let ring 20 times without any response. I eventually had to go downstairs to get someone to fix the safe, which was not working due to missing batteries.
The room cleaning service was also problematic. I had to request it because it was not done at 4 PM. When the cleaning staff finally came, they took the towels that were on the racks, despite the hotel's instructions not to change them. They left a note saying they had run out of fresh towels, leaving us with only one bath towel to share. This was quite inconvenient and disappointing.
Overall, while the hotel's physical condition is excellent, the service issues were such that I can't recommend this hotel. I expected much better from a Marriott.
Laure
Stayed 2 nights in Mar 2025