2/10 Terrible
Eva
Travelled with family and small children
7 May 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE !!! My reservation was from May 2nd - May 4th. On May 2nd we arrived at approximately 10:00 pm. There was a big note on the door stating “elevators are out of order. There are stairs on the right and left to use. Sorry for the inconvenience.” As we proceeded to check in to our room, I asked the front desk resceptionist “merley” if there was any possible chance for us to request a room change to the 1st floor since I had a recent knee injury. It was not stated on Expedia nor on the Hilton App that their hotel was “being renovated and that the elevators were out of order” otherwise I would’ve never booked with Hampton Inn. “Merley” was very dry in her responses and stated “all rooms are occupied right now but you can come back tomorrow morning and see if maybe someone checks out for you all to move to a room on the first floor.” Mind you, we had a tournament to go to for one of my kids the next day which is an all day event. I told her we would be leaving to the tournament at approximately 8 am and wouldn’t be returning until later in the day. She stated “you can come back at noon and see if anything is available, whoever is working in the morning can help you,” with such a careless attitude. We proceeded to keep the room in the third floor that they gave us and went up and down the stairs as necessary. So much happened that does not fit in this “review box” but basically we did not get a room change until the next afternoon at approximately 2:00 pm..
Eva
Stayed 2 nights in May 2025
