2/10 Terrible
Paul, Minehead
Travelled with family
7 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Overall, the hotel was on appearance relatively nice, although the room was very small and basic, despite being advertised as "wheelchair accessible"
However, on the morning of checkout, we inspected the room to ensure we hadn’t overlooked any belongings. To our horror, upon pulling back the bed sheet, we discovered it was placed directly on a bare mattress with no protective cover. The mattress was covered in yellow stains—likely urine—along with dirt, grime, and multiple holes.
As someone with a serious disability, I rely on stringent hygiene standards to manage my health, and the utterly unacceptable state of our room compromised my well-being. I would not expect this from any hotel, let alone one that had cost upwards of £400 for three nights.
Sleeping on such an unsanitary surface for four nights was not only distressing but posed a severe risk to my health, exacerbating my disability-related vulnerabilities and causing significant physical and emotional distress.
I reported this to the reception manager, who seemed shocked but directed me to contact the head office, which I did three times.
I received no response to any of my emails, and when I complained to Expedia they attempted to contact the hotel as well, and similarly receive no response.
This shows the absolute disregard for the health and well-being, as well as disrespect, for their patrons, and as such I would not recommend this hotel for anybody.
Paul
Stayed 4 nights in Jul 2025