Fairmont Amman

5.0 star property
Luxury spa hotel near Salah El-Din Park

Choose dates to view prices

Photo gallery for Fairmont Amman

2 bars/lounges, poolside bar
Terrace/patio
View from property
Presidential Suite (Signature)
Premium bedding, down duvets, minibar, in-room safe
Reviews
9.4

Exceptional

Popular amenities

  • Spa
  • Restaurant
  • Breakfast available
  • Gym
  • PoolPoolPool
  • BarBarBar

Explore the area

Map
6 Beirut St - Fifth Circle, Amman, 11183
  • Popular LocationAbdoun Bridge3 min drive
  • Popular LocationAl Abdali Mall4 min drive
  • Popular LocationAmman Roman Theater6 min drive
  • AirportAmman (AMM-Queen Alia Intl.)41 min drive

Room options

Fairmont Gold, Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Room, 1 Bedroom

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Fairmont, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Executive Suite, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 Double Bed

Executive Suite, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Presidential Suite (Signature)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Fairmont, Penthouse, 1 Double Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 6
  • 1 Double Bed

Fairmont, Room, 1 King Bed

10/10 Exceptional

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Fairmont, Room, 1 King Bed, Non Smoking

10/10 Exceptional

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Fairmont Gold, Room, 2 Queen Beds, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Deluxe 2 Queens Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 2 Queen Beds

Royal Suite (Amman)

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 Double Bed

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Suite, 1 Bedroom, Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Apartment, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Fairmont, Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LED TV
Hypo-allergenic bedding
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Amman

A luxury stay in Amman awaits you at Fairmont Amman. Within a 20-minute stroll, you'll find Salah El-Din Park and The Prime Ministry. Highlights at this family-friendly hotel include 6 restaurants, 2 bars/lounges and a full-service spa. .A relaxing visit to Fairmont Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. The restaurant, Salt, serves local and international cuisine. Caprice is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the gym, Turkish bath/hammam, sauna and seasonal outdoor swimming pool. 43056 square feet (4000 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a children's swimming pool and coffee/tea in a common area. Each morning buffet breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an area shuttle. .Places within a 30-minute walk of this 5-property class Amman hotel include Abdoun Bridge and Embassy of the United States.

What's nearby

  • Embassy of the United States - 3 min drive
  • Abdoun Bridge - 3 min drive
  • TAJ Mall - 3 min drive
  • Al Abdali Mall - 4 min drive
  • Amman Roman Theater - 6 min drive

Getting around

  • Amman (AMM-Queen Alia Intl.) - 42 min drive

Restaurants

  • ‪Roberto’s - ‬3 min walk
  • ‪Espresso Lab - ‬4 min walk
  • ‪Nest - ‬12 min walk
  • ‪Crystal Restaurant - ‬1 min walk
  • ‪Zenith - ‬5 min walk

About this property

Fairmont Amman

Luxury spa hotel near Salah El-Din Park
Fairmont Amman offers its guests a full-service spa, a health club, and a sauna. There are 6 restaurants and 2 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre, meeting rooms, and limo/town car service. Event space at this hotel measures 43056 square feet (4000 square metres) and includes conference space. A children's pool, a seasonal outdoor pool, and spa services are also featured at the luxury Fairmont Amman. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Amman hotel.

  • 1 building
  • 316 guestrooms or units
  • 21 levels
  • 6 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 43056 sq ft of conference space
  • 4000 sq. m of conference space
  • Built in 2017
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Fairmont Amman offers 316 accommodations with DVD players and minibars. This individually decorated accommodation includes day beds. Beds feature down duvets and premium bedding. A pillow menu is available. LED televisions come with premium digital channels. Bathrooms include a combined bath/shower unit with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Fairmont Spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural-heritage and the local economy.

Languages

Arabic, English, Filipino, Greek, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free offsite parking
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: JOD 20 for adults and JOD 8.50 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 6 restaurants
  • A poolside bar
  • Coffee and tea in common areas

Restaurants on site

  • Caprice
  • Nasim
  • Nur
  • Salt
  • Tsuki

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Library
  • Pilates classes
  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 43,056 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Mud bath
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchairs on site

More

  • 100% renewable energy
  • 21 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Building
  • Built in 2017
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • DVD player
  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Cookware, dishware, and utensils
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • In-room dining only
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; to check in, go to Fairmont Gold
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: JOD 25 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 15 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for JOD 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: JOD 100.00

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JOD 20 for adults and from JOD 8.5 for children
  • Pet fee: JOD 25 per pet, per night
  • Late check-out is available for a fee (subject to availability)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: JOD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8:00 AM to 7 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • Set meals are served in guestrooms only (no menus or public dining).

Property is also known as

Fairmont Amman Hotel
Fairmont Amman Hotel
Fairmont Amman Amman
Fairmont Amman Hotel Amman

Frequently asked questions

What is the cancellation policy at Fairmont Amman?

Fairmont Amman offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont Amman?

As of 5 June 2024, prices found for a 1-night stay for 2 adults at Fairmont Amman on 23 June 2024 start from AU$379.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont Amman?

Yep, Fairmont Amman has a free self car park and free valet parking. Onsite parking is limited.

Is there a spa on site at Fairmont Amman?

Yep, Fairmont Spa is available for guests. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Fairmont Amman have a pool?

Fairmont Amman has a seasonal outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 8:00 AM to 7 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at Fairmont Amman?

Fairmont Amman features a full-service spa, a health club and free pool cabanas. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Fairmont Amman a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Fairmont Amman.

Is Fairmont Amman family-friendly?

You bet! With amenities such as a children's pool and supervised childcare, as well as free infant beds in the guestrooms, it's no surprise that Fairmont Amman is a hit with families.

Are there hot tubs in the rooms at Fairmont Amman?

No, but there are deep-soaking baths in the guestrooms.

Does Fairmont Amman serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at Fairmont Amman?

No, Fairmont Amman does not offer an airport shuttle service.

Is there a bar or restaurant at Fairmont Amman?

Yep, they've got a poolside bar and 6 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont Amman?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Fairmont Amman?

Cats and dogs are welcome at Fairmont Amman, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 7 kg per pet.

Fairmont Amman Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 227 out of 281 reviews" "
Rating 8 - Good. 35 out of 281 reviews" "
Rating 6 - Okay. 10 out of 281 reviews" "
Rating 4 - Poor. 4 out of 281 reviews" "
Rating 2 - Terrible. 5 out of 281 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Haissam, Beirut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in Feb 2024

10/10 Excellent

Haissam, Beirut

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service from all levels of staff. Because this was our second stay, they sent us a bowl of fruit and a Thankyou card. The rooftop bar and restaurant was lovely.
Stayed 1 night in Feb 2024

10/10 Excellent

TAHA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Nudrat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Jeries

Stayed 8 nights in Dec 2023

8/10 Good

Dharma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in process was very bad. Slow, unfriendly. Room was great and location also v good. Check out was also very good. Pity about the check in.
Stayed 1 night in Dec 2023

6/10 Okay

Christina

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful but my least favourite hotel on trip
It’s a wonderfully presented hotel but in a really boring part of town, also not very walkable in the immediate vicinity, which I usually like to do to explore. In hindsight it’s probably a business trip type hotel. I was also disappointed in service one of the days I stayed, a lady loudly disclosed my room number in the breakfast hall (which I didn’t appreciate for my privacy) and made a fuss while I was in the middle of eating saying breakfast wasn’t included, which it actually was. Even if it wasn’t included it was a silly thing to make a fuss over as if I was going to run away and not pay or couldn’t afford it, which is a rude assumption when I would have happily paid when settling my bill on checkout if it wasn’t included, which it was. Aside from this the staff were generally nice but the breakfast incident left a bad impression and seemed unprofessional. Especially when comparing to some other amazing hotels I’ve stayed in on this trip, this stay fell short of my expectations of Fairmont hotels I’ve enjoyed in other cities.
Stayed 2 nights in Dec 2023

10/10 Excellent

NASER, Richardson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and very clean and friendly staff
Stayed 1 night in Dec 2023

4/10 Poor

Hiba

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
I booked a Fairmont expecting to get the fairmont experience, unfortunately that was not the case and I am surprised! I got a room with hair in the bathroom, no tissues, missing amenities and torn bath towels and torn sheets! I made a booking with the salon only to be informed it wasn’t confirmed! Similar situation with the Spa! Staff were not so friendly and barely managed to smile! Booked dinner for a special occasion, nothing was mentioned or celebrated as requested! Very surprised and very disappointed with the whole experience! Oh, not to forget, every night my room key would not work and I would have to go again to reception to get it reactivated! Seriously disappointed!
Stayed 4 nights in Dec 2023