Lemon Tree - accommodation in Ambala

staff failed to offer a welcome drink at check the staff were not wearing their name badges at reception and some in the restaurant. the hotel has a very stringent policy on towels and toilet if we require additional towels etc there should be no quibble. The housekeeping was ok . The buffet breakfast was cooked to a very good standard as was the food we ordered in room service . Punit provided a great service in the restaurant Service with a smile . The rest of the staff gave the impression that they did not want to be there . More interested in google reviews . On the last night we decided to eat in the restaurant and this was so disappointing. The manager Mr Naresh failed to write down our order and got the order wrong . We had to endure a 30 min wait for the correct order. and it did not any soft drinks other than coke . It failed here. We saw him pacing up and down the Resturant but he failed to apologise and no other managers apologised . Very arrogant . Very rude young porter with a steely stare who wanted a tip ! Ramada do a mystery shop here please . customer service training . Hiring process ?

Staff harassed my guests late at night during check in and the property did not provide an extra bedding even after charging extra amount during the booking.