2/10 Terrible
kelly
28 Jan 2024
Disliked: Cleanliness, room comfort
Poor hotel and rude staff
The standard of this hotel is poor, it wasn’t cleaned well and the facilities in the kitchen area were really poor. The sofa bed! Needed to be replaced about a decade ago, you can’t sit on it, it is so uncomfortable, so the only option is hard backed cheap kitchen chairs.
In confirmation it didn’t mention parking was an additional cost, spa was an additional cost, dog was an additional cost. The additional charge for a dog for one night is €25! Which is excessive, if you are charging this much, do not list your hotel as pet friendly, it is not. The receptionist at this hotel was the rudest I have had the misfortune to experience. At the end of a 6 hour drive she set a tone that had I not already paid, I would have driven an hour more to not stay. Stay somewhere else, this hotel and its “service” should not be paid for by anyone. For the receptionist, your assumption because of my English passport, that I didn’t understand Spanish! Te escuché menospreciar a los ingleses y a mí directamente, frente a mí, deberías trabajar en algún lugar que no sirva a la gente.
kelly
Stayed 1 night in Jan 2024