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The Plaza Hotel

4.0 star property
Riverwalk hotel with 24-hour fitness centre and restaurant

Photo gallery for The Plaza Hotel

Reception
Restaurant
Front of property
Restaurant
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
  • Breakfast available
  • Business services

Explore the area

View map
215/120 Kozhamkulov str./ K. Batyr str., Almaty
  • Place, St Nicholas Cathedral
    ‪12 min walk‬
  • Place, MEGA Park
    ‪3 min drive‬
  • Place, Zenkov Cathedral
    ‪3 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Plasma TV
Renovated in 2022
Day bed
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Suite

Luxury Suite | Living area

Luxury Suite

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Free cots/infant beds
Plasma TV
Renovated in 2022
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Individually furnished
Air conditioning
Heating
Plasma TV
Renovated in 2022
Day bed
Blackout curtains
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

Minibar, in-room safe, individually furnished, desk

Standard Twin Room

  • Sleeps 2

View all photos for Deluxe Room

Minibar, in-room safe, individually furnished, desk

Deluxe Room

  • Sleeps 2

View all photos for Standard King Room

Minibar, in-room safe, individually furnished, desk

Standard King Room

  • Sleeps 2

View all photos for Suite

Minibar, in-room safe, individually furnished, desk

Suite

  • Sleeps 3

About the area

Almaty

At The Plaza Hotel you'll be within just a 15-minute stroll of St Nicholas Cathedral and Auezov Kazakh Drama Theatre. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Added amenities include laundry facilities, a 24-hour front desk and a terrace. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also free parking nearby, along with the convenience of an airport shuttle. .In proximity to this 4-property class Almaly District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • St Nicholas Cathedral - 12 min walk - 1.1 km
  • Almaty Central Stadium - 19 min walk - 1.6 km
  • MEGA Park - 3 min drive - 2.7 km
  • Zenkov Cathedral - 3 min drive - 3.1 km
  • Almaty Opera House - 4 min drive - 3.1 km

Getting around

  • Almaly - 10 min drive
  • Almaty Station - 15 min drive
  • Almaty (ALA-Almaty Intl.) - 36 min drive

Restaurants

  • ‪Basilic - ‬9 min walk
  • ‪Night Star - ‬9 min walk
  • ‪Shafran - ‬8 min walk
  • ‪Baursak City кафе - ‬4 min walk
  • ‪Paulaner Bräuhaus Almaty - ‬4 min walk

About this property

The Plaza Hotel

Riverwalk hotel with 24-hour fitness centre and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 2 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1206 square feet (112 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the business-friendly The Plaza Hotel. An airport shuttle (available 24 hours) is available for a fee. A complete renovation of The Plaza Hotel was completed in May 2022.

This 4-star Almaty hotel is smoke free.

  • 60 guestrooms or units
  • 6 levels
  • 1206 sq ft of conference space
  • 112 sq. m of conference space
  • Built in 2018
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
The Plaza Hotel offers 60 air-conditioned accommodations with minibars and a safe. This individually furnished accommodation includes day beds. Plasma televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 50 metres
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: KZT 5,000 for adults and KZT 5,000 for children
  • A bar/lounge
  • A restaurant

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 1,206 square feet of conference space
  • 2 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • On the riverwalk
  • Terrace

Accessibility

  • Lift
  • Smooth flooring in public areas
  • Tile flooring in public areas

More

  • 6 floors
  • Banquet hall
  • Built in 2018
  • Double-glazed windows
  • Living plant wall
  • Locally-owned and organised tours and activities
  • Mosquito nets
  • Renovated entire property - May 2022
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KZT 8500 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 5000 for adults and from KZT 5000 for children
  • Airport shuttle fee: KZT 10000.00 per room (one-way)
  • Airport shuttle fee per child: KZT 10000.00 (one-way), (up to 14 years old)
  • Rollaway bed fee: KZT 8500 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and Union Pay. Cash is not accepted. 

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Plaza Hotel Almaty
Plaza Almaty
The Plaza Hotel Hotel
The Plaza Hotel Almaty
The Plaza Hotel Hotel Almaty

Frequently asked questions

What is the cancellation policy at The Plaza Hotel?

The Plaza Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does The Plaza Hotel serve breakfast?

Yep, buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at The Plaza Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The Plaza Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Plaza Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Plaza Hotel?

No, pets are not allowed.

The Plaza Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 20 out of 40 reviews
Rating 8 - Good. 14 out of 40 reviews
Rating 6 - Okay. 3 out of 40 reviews
Rating 4 - Poor. 2 out of 40 reviews
Rating 2 - Terrible. 1 out of 40 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Tomas

Stayed 1 night in Sep 2025

6/10 Okay

Mansoor M

Liked: Cleanliness, property conditions & facilities
I paid for upgraded room, they gave me the basic. When I asked the manager, she stated " hotel.com in their email, authorized a basic room and paid us accordingly." So you need to speak to hotel.com I was not happy:(
Stayed 1 night in Sep 2025

8/10 Good

Andrey

Stayed 2 nights in Sep 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Plaza Hotel is a decent place to stay in Almaty. The rooms are clean, well equipped and comfortable. The breakfast is good but not amazing but as it’s a buffet I’m sure there’s plenty there to satisfy everyone. It’s not the most central hotel but the area around is safe and the river makes orientating yourself in the city quite easy. Get Yandex Go the ex-Soviet equivalent of Uber and getting around costs next to nothing and is very quick and efficient. Would I stay here again? Absolutely! It’s a very good hotel.
Stayed 3 nights in Apr 2025

10/10 Excellent

Ivan

Stayed 2 nights in Jul 2024

10/10 Excellent

Isaak

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean place, very friendly people good food
Stayed 7 nights in Jul 2024

10/10 Excellent

Tatyana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big rooms, good breakfast.
Stayed 3 nights in Jun 2024

8/10 Good

Yana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Nov 2023

8/10 Good

Akshay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great rooms, fabulous breakfast, good location. Friendly helpful staff.
Stayed 3 nights in May 2023

10/10 Excellent

Elizaveta

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
hotel is nice and clean. Service is fast.
Stayed 3 nights in Mar 2023

10/10 Excellent

Yekaterina

10/10 Excellent

Yekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service and clean & spacious rooms!! Highly recommend!!
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Very central and nice and quiet of an evening, will stay here again.
Stayed 9 nights in Oct 2019

8/10 Good

NZ, Singapore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Plaza Hotel. Staffs at the reception were very helpful and cheerful. We are very impressed by the work of the housekeeping team. They did a very good job in keeping our junior suite clean and tidy. The location is slightly off the main attraction but it has the most beautiful view of the mountains and the perfect sunrise. We highly recommend visitors to stay at Plaza Hotel. Thank you for having us in Almaty, Kazakhstan.
Stayed 7 nights in Sep 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was one of the best hotel stays of my 2019, which includes a couple dozen places. I cannot comment on other hotels in Almaty, but you really cannot go wrong with this hotel. The breakfast, the rooms, and the members of the staff are all delightful.
Stayed 3 nights in May 2019

8/10 Good

Fs, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Property’ location is out of main area, but very quiet place.
Stayed 3 nights in Apr 2019

10/10 Excellent

Egor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel with a sauna.

Every time I travel to Kazakhstan I take this hotel. There is a free sauna, a great way of relaxing before the busy day.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019

10/10 Excellent

Darkhan, Aktobe

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New and very clean! Worth its money!!!!!!!!!!!!!!
Stayed 2 nights in Nov 2018

8/10 Good

Dejan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and clean hotel. Good breakfast, nice bar with all kinds of sweets and snacks. Top sauna free of charge. Highly recommmended
Stayed 5 nights in Jan 2018

8/10 Good

scK

Liked: Cleanliness, staff & service, room comfort

good location and new facilities

it was really new hotel, which opened a few months ago...Hotel facilities are optimum for 4-star level hotels
Stayed 3 nights in Aug 2017

10/10 Excellent

Sofie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff.
Stayed 5 nights in Jul 2025

6/10 Okay

hossein

Disliked: Cleanliness
Stayed 1 night in Jun 2025