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Grand Sapphire

2.5 star property
Hotel with full-service spa, near Zenkov Cathedral

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Photo gallery for Grand Sapphire

Suite
Penthouse | Room amenity
View from property
Lobby
Lobby
Reviews
8.2

Very good

Popular amenities

  • SpaSpaSpa
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • LaundryLaundryLaundry

Explore the area

Map
Dostyk avenue, 32, 32, Almaty, AMY, 050010
  • Popular LocationPanfilov Park8 min walk
  • Popular LocationZenkov Cathedral16 min walk
  • Popular LocationAlmaty Opera House17 min walk
  • AirportAlmaty (ALA-Almaty Intl.)29 min drive

Room options

View all photos for Suite

Suite

Suite

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
  • 46 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room, City View, Executive Level

Deluxe Room, City View, Executive Level

Deluxe Room, City View, Executive Level

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Single Sofa Bed

View all photos for Penthouse

Penthouse

Penthouse

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Hairdryer
Private bathroom
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Family Room, Mountain View, Executive Level

Family Room, Mountain View, Executive Level

Family Room, Mountain View, Executive Level

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
  • 35 sq m
  • Mountain view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8/10 Very good

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Hairdryer
Private bathroom
  • 22 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Standard Single Room

10/10 Exceptional

Highlights

Soundproofed
Air conditioning
Heating
Fridge
LED TV
Hairdryer
Private bathroom
Bathrobes
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Single Room

Minibar, in-room safe, soundproofing, iron/ironing board

Superior Single Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Fridge
LED TV
Hairdryer
Private bathroom
  • 18 sq m
  • Sleeps 1
  • 1 Double Bed

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The price is AU$133
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About the area

Almaty

At Grand Sapphire you'll be within a 20-minute stroll of Zenkov Cathedral and Almaty Opera House. Highlights at this hotel include a full-service spa, a restaurant and a bar/lounge. .A day of pampering at LUXCOSMED can include massages, body wraps and mani/pedis. Enjoy the Turkish bath/hammam and steam room as well as access to bike hire and a playground. Other amenities include laundry facilities, a business centre and concierge services. There's also the convenience of an airport shuttle. .With a stay at this Medeu District hotel, you'll be 2.7 km (1.7 mi) from Almaty Zoo and 2.9 km (1.8 mi) from National Museum of Kazakhstan.

What's nearby

  • Panfilov Park - 8 min walk
  • Zenkov Cathedral - 16 min walk
  • Almaty Opera House - 17 min walk
  • National Museum of Kazakhstan - 3 min drive
  • Almaty Tower - 8 min drive

Getting around

  • Almaty Station - 12 min drive
  • Almaly - 14 min walk
  • Almaty (ALA-Almaty Intl.) - 30 min drive

Restaurants

  • William Lawson's 13 - 2 min walk
  • Beefeater - 5 min walk
  • ШЕФ - 5 min walk
  • Домашний бисквит - 4 min walk
  • Victory Mexican and Wild - 4 min walk

About this property

Grand Sapphire

Hotel with full-service spa, near Zenkov Cathedral
Grand Sapphire offers its guests a full-service spa and a steam room. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A business centre and a meeting room are available. Spa services, multilingual staff, and tour/ticket assistance are also featured at Grand Sapphire. An airport shuttle (available 24 hours) and a train station drop-off service are available for a fee.

This Almaty hotel is smoke free.

  • 50 guestrooms or units
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Grand Sapphire offers 50 air-conditioned accommodations with minibars and a safe. LED televisions come with cable channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

LUXCOSMED has massage/treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room and Turkish bath/hammam.

Languages

English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Train station drop-off shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Playground
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for KZT 5000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: KZT 5000 per vehicle (one-way)
  • Rollaway bed fee: KZT 5000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire
Grand Sapphire Hotel
Grand Sapphire Almaty
Grand Sapphire Hotel Almaty

Frequently asked questions

What is the cancellation policy at Grand Sapphire?

Grand Sapphire offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a spa on site at Grand Sapphire?

Yep, LUXCOSMED is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Grand Sapphire serve breakfast?

Sure does, continental breakfast is on offer daily between 8 AM and noon.

Is there a free airport shuttle available at Grand Sapphire?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Sapphire?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Sapphire?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Grand Sapphire?

No, pets are not allowed.

Grand Sapphire Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 8 out of 23 reviews" "
Rating 8 - Good. 11 out of 23 reviews" "
Rating 6 - Okay. 3 out of 23 reviews" "
Rating 4 - Poor. 1 out of 23 reviews" "
Rating 2 - Terrible. 0 out of 23 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Staff & service
Disappointed
We weren't very pleased with this place. For starters, we found out upon arrival that we had to pay 6000 tenge for two people/two nights. Below is the only mention of potential fees: "Hotel fees The price DOES NOT include any applicable hotel service fees, charges for optional incidentals (such as minibar snacks or telephone calls), or regulatory surcharges. The hotel will assess these fees, charges and surcharges upon check-out." The staff claimed this was a newly imposed tax from Feb 2023. Well, I booked the hotel in June of 2023 and was not informed of this fee. It was also necessary to pay in cash. I've never had such a large charge not disclosed on Hotels.com. Aside from that, the breakfast had some issues (no toaster? terrible coffee, not ready on time) And the room was quite shabby and stinky. One positive was the staff was helpful with luggage storage both pre and post-checkout
Stayed 2 nights in Jun 2023

8/10 Good

Pradip Kumar

Stayed 4 nights in May 2023

4/10 Poor

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Somebody smoked throughout all my stay
In general, it's a very good hotel. However, there is one serious downside. During all my stay my room was filled with cigarette smoke. When I complained to the receptionist, they were apologetic, but said that they have one person staying who keeps smoking despite all warnings, and there is nothing they can do about him. Air conditioning system spread the smoke to all rooms of that floor. They offered to move me to another floor, but it was too much of a hassle for me to move my belongings. It surprised me that the person who was clearly violating the hotel's rules and was warned many times was not evicted, even though all guests of that floor suffered because of him. I think this hotel should enforce its rules more strictly.
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, spoke English. Clean tidy room, lots of extras like tooth kit etc. Great value.
Stayed 4 nights in Mar 2019

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two weeks in the Grand Sapphire
Every hotel in Central Asia I have stayed in had some kind of plumbing issue. This one was the hot water, you had to turn the shower and tap to full hot for about 10 minutes for it to get warm enough to shower. A word to the desk and it improved but still a big lag while it warms up. Restaurant I only had the breakfast. Presentation was 100% we are still working on the serving temperature.
Stayed 7 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel, friendly staff and in a very beautiful area. I would mst definitely come here again
Stayed 1 night in Feb 2018

8/10 Good

Alexandr

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Martin

Liked: Cleanliness, property conditions & facilities
Average hotel in a good location
My stay was ok in this hotel. Nothing special there. Room and especially the bathroom was very small. No proper desk to sit. No English channels on TV. The use of the sauna was at extra charge which I didn't expect. For the breakfast I had to go to an outside restaurant since the hotel restaurant was under refurbishment. Location is very good.
Stayed 3 nights in Dec 2017