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DoubleTree by Hilton Almaty

Property class: 4

Photo gallery for DoubleTree by Hilton Almaty

A modern indoor swimming pool with a clear view of the pool area, a seating area with chairs, and a decorative wall with greenery.
A rooftop dining area with a table set for four, overlooking a cityscape and mountains.
A modern bathroom with a large bathtub, marble walls, and a ceiling with embedded lights.
A modern lounge area with a wall-mounted bar displaying various liquor bottles, seating with a geometric hanging chair, and a wall with a vertical garden labeled "ROOF GARDEN".
A modern reception area with a wooden reception desk, a large tree mural, and a staircase leading to upper floors.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
115 Dosmukhamedov Street 05000, Almaty, 0500-00
  • Place, Republican German Drama Theatre
    ‪2 min drive‬
  • Place, MEGA Park
    ‪5 min drive‬
  • Place, Zenkov Cathedral
    ‪6 min drive‬
  • Airport, Almaty (ALA-Almaty Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible

A hotel room with a large bed, a chair, a TV, and a window with a city view.

Room, 1 King Bed, Accessible

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a window with a city view.

Deluxe Room, 1 King Bed

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, Multiple Beds

A hotel room with a large bed, a desk with a lamp, a phone, and a view of the cityscape through a window.

Family Room, Multiple Beds

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a lamp, and a window with a mountain view.

Room, 1 King Bed

9.6 out of 10
Exceptional
(4 reviews)
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

A hotel room with a brown sofa, a desk, a chair, a TV, and a painting on the wall.

Suite, 1 King Bed

  • 56 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Multiple Beds

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Family Room, Multiple Beds

  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Room, 2 Single Beds

A hotel room with two beds, a desk with a coffee maker, a chair, and a view of mountains through the window.

Room, 2 Single Beds

  • 32 sq m
  • Sleeps 2
  • 2 Single Beds

About the area

Almaty

DoubleTree by Hilton Almaty puts you in the centre of Almaty, 2 km (1.3 mi) from Republican German Drama Theatre and 2.9 km (1.8 mi) from Casino Zodiak. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include massages and body wraps. At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Turkish bath/hammam, steam room and kids' swimming pool. 6997 square feet (650 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre and coworking space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .In proximity to this 4-property class Almaly District hotel you'll find Shymbulak Ski Resort.

What's nearby

  • Republican German Drama Theatre - 2 min drive - 2.3 km
  • MEGA Park - 5 min drive - 5.4 km
  • Zenkov Cathedral - 6 min drive - 5.8 km
  • Almaty Opera House - 7 min drive - 6.5 km
  • Panfilov Park - 7 min drive - 6.5 km

Getting around

  • Almaly - 16 min drive
  • Almaty Station - 20 min drive
  • Almaty (ALA-Almaty Intl.) - 19 min drive

Restaurants

  • ‪Тамада - ‬9 min walk
  • ‪Shipudim - ‬4 min walk
  • ‪Kuldzha Hogo - ‬15 min walk
  • ‪Кондитерский дом Куликовский - ‬16 min walk
  • ‪Золотой Дракон - ‬6 min walk

About this property

DoubleTree by Hilton Almaty

DoubleTree by Hilton Almaty offers its guests a full-service spa, an indoor pool, and a steam room. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, 5 meeting rooms, and coworking spaces. Event space at this hotel measures 6997 square feet (650 square metres) and includes conference space. A children's pool, a 24-hour fitness centre, and a terrace are also featured at the business-friendly DoubleTree by Hilton Almaty. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

  • 112 guestrooms or units
  • 2 dining venues
  • Conference rooms
  • 6997 sq ft of conference space
  • 650 sq. m of conference space
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Beauty salon
  • Lift
  • Bar or lounge
  • Coffee shop
DoubleTree by Hilton Almaty offers 112 air-conditioned accommodations with minibars and a safe. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

The on-site spa has couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KZT 15,000 for adults and KZT 7,000 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Steam room

Family friendly

  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 6,997 square feet of conference space
  • Business centre
  • Coworking space

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately KZT 15000 for adults and from KZT 7000 for children
  • Airport shuttle fee: KZT 17000 per vehicle (one-way, maximum occupancy 3)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Doubletree By Hilton Almaty
Doubletree BY Hilton Almaty Hotel
Doubletree BY Hilton Almaty Almaty
Doubletree BY Hilton Almaty Hotel Almaty
DoubleTree by Hilton Almaty Hotel
DoubleTree by Hilton Almaty Almaty
DoubleTree by Hilton Almaty Hotel Almaty

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Almaty?

DoubleTree by Hilton Almaty offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at DoubleTree by Hilton Almaty?

Yep, DoubleTree by Hilton Almaty has a free self car park.

Is there a spa on site at DoubleTree by Hilton Almaty?

Yep, there is an onsite spa at DoubleTree by Hilton Almaty. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does DoubleTree by Hilton Almaty have a pool?

DoubleTree by Hilton Almaty has an indoor pool and a kids' pool.

What luxury perks are available at DoubleTree by Hilton Almaty?

DoubleTree by Hilton Almaty features a full-service spa, an indoor pool and 2 restaurants.

Does DoubleTree by Hilton Almaty serve breakfast?

Sure does, buffet breakfast is on offer daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Almaty?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at DoubleTree by Hilton Almaty?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton Almaty?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Almaty?

No, only service animals are allowed.

DoubleTree by Hilton Almaty Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 22 out of 45 reviews
Rating 8 - Good. 10 out of 45 reviews
Rating 6 - Okay. 9 out of 45 reviews
Rating 4 - Poor. 3 out of 45 reviews
Rating 2 - Terrible. 1 out of 45 reviews

9.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have really enjoyed the roof restaurant and the gym 💪
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff. Great spa!
Stayed 3 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
A comfortable enough stay for those not spending a lot of time in the hotel and don’t have special needs. Staff were friendly and helpful and rooms are a good size with a modern bathroom. Two issues that unfortunately will mean I would not book again - the wifi will not hold up for business calls and the vegetarian options are very limited compared to other hotels I have stayed in in Almaty. If neither is important to you than this is a decent hotel pick!
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Gym and Location

Good hotel in rhe middle of the city, has parking and the Best Hotel Gym i have ever seen. In fact one of the Best Gyms in general. If you are a fitness enthusiasts, this is the Hotel for you.
Stayed 4 nights in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness
We were advised this property had only opened 2 weeks prior to our arrival (late July 2019). We had specifically selected this hotel for the Hilton reputation and swimming pool facilities. Both let us down. 1) The pool was not finished (even though advertised with pictures). I was told notice online was provided but this was not the case nor were I advised as part of my booking confirmation. 2) The service and amenities was like staying at "Faulty Towers". Getting ice delivered was always delayed and required constant follow up with the customer care line. The wifi continued to drop out, to a point it no longer worked. The iron was not able to be plugged in to operate (a replacement iron was needed, that also took some time to arrange). There was no power point available in the bathroom to use the hair-dryer. The shower took time for the hot water to come through and then constantly dripped after the facet had been turned off. The person in the lobby was so un-welcoming making us feel uncomfortable each time we passed through. And the concierge was to busy to provide any help. We were provided with a room upgrade after I expressed my disappointment with the swimming pool and asked if anything that could be done to improve our situation, though the upgraded room just brought more disappointment, Such a shame as we were so looking forward to returning to the Hilton chain of hotels again.
Stayed 1 night in Jul 2019
Verified review

6/10 Okay

Liked: Staff & service, amenities
Overall our staying was good, however since it was beginning of the April and central heating was already off, it was very cold in bathroom.
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The rooms are dark. Even when we had big room in soace was only small windows
Stayed 1 night in Feb 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Хороший отель

Хороший отель в историческом центре. Достойный сервис и услуги. Reasonable цены.
Stayed 2 nights in Dec 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
فندق جميل والخدمات رائعه لاكن قديم شوي ويحتاج الى مخدات جيده حيث ان المخده تعورلك راسك nice hotel but the pillow is bad when u wake up your head in pain
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is very nice and clean.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Отличный отель недалеко от центра

Отличный отель. Ресторан на крыше - хорош! Бармен старался выполнить любую просьбу и мы даже придумали новый коктейль :-) Рекомендую!
Stayed 5 nights in Aug 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic service from the team at Almaty Hilton DoubleTree. My trip was unexpectedly lengthened from 4 days to 21 and the hotel was accommodating with all my needs. Great food also.
Stayed 4 nights in Aug 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel
Stayed 4 nights in Jun 2021
Verified review

6/10 Okay

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The hotel looks great at first glance. I visited for one night with my son. Unfortunately the visit wasn’t great overall and from other experiences I can confirm the food is not very good at all. Upon arrisecurity guard
Stayed 1 night in May 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good stay

Moving to Almaty soon, so we were there to visit. Great location, nice employees, very clean. They brought an actual crib for my baby. I wish there had been a mini bar, softer mattress, and bath tub. We had ac issues and they eventually fixed it.
Stayed 3 nights in May 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Transit stay in Almaty

Hotel was chosen for an transit overnight stay and though it was a 30 minute drive from the airport, we found the hotel very relaxing. This included the bed which is for me one of the prime requirements when traveling and wanting a good nights sleep.
Stayed 1 night in May 2021
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but could improve easily

Even if the hotel looks new, the bath is already quite used (room 711). TV was with weak reception (satellite?). At the check-in they wanted me to pay for the stay while I prepaid via hotel.com. Breakfast, staff and fitness center amazing.
Stayed 2 nights in Feb 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smiley staff; central location Great terrace view General manager Fevzi and his team are doing a great job there👍
Stayed 4 nights in Jan 2021
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities
ÜCRET HOTELİN KALİTE VE HİZMETİNE GÖRE PAHALI
Stayed 4 nights in Dec 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

시내 중심의 아주 좋은 호텔

시내 한복판에 위치하나 아주 조용한 신축 호텔. 침실 뿐만 아니라 수영장, 사우나, 헬스장 등 시설 우수. 매우 추천
Stayed 1 night in Oct 2020
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
호텔이 크지는않지만 수영장 헬스장 등 편의시설 완비 가성비대비 좋아요
Stayed 27 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

대부분 매우 만족!

위치와 분위기, 룸컨디션은 매우 좋음. 깔끔하고 조용함. 조식은 생각보다 다양하지 않음...
Stayed 9 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치좋고 깨끗한 호텔

깨끗하고 위치가 아주 좋습니다. 직원도 친절하고 좋았습니다.
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2025