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NAU Sao Rafael Suites – All Inclusive

5.0 star property
Luxury hotel with 2 restaurants and full-service spa

Photo gallery for NAU Sao Rafael Suites – All Inclusive

Beach nearby
Property preview
Exterior
Reception hall
Buffet

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is AU$180
includes taxes & fees
14 Jan - 15 Jan

Explore the area

View map
Sesmarias 8200-613, Albufeira, 8200-613
  • Place, Sao Rafael Beach
    ‪10 min walk‬
  • Place, Arrifes Beach
    ‪12 min walk‬
  • Place, Albufeira Marina
    ‪20 min walk‬
  • Airport, Faro (FAO-Faro Intl.)
    ‪44 min drive‬

Room options

View all photos for Family Room

Family Room

Family Room

7.4 out of 10
Good
(3 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Family Room, Connecting Rooms (Plus)

Family Room, Connecting Rooms (Plus)

Family Room, Connecting Rooms (Plus)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
TV
Blackout curtains
2 bedrooms
Private bathroom
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 3 Queen Beds OR 6 Single Beds

View all photos for Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View

Suite, 1 Bedroom, Sea View

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Sofa bed
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Sofa Bed

View all photos for Suite, 2 Bedrooms, Sea View

View from room

Suite, 2 Bedrooms, Sea View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Sofa bed
Blackout curtains
2 bedrooms
Bidet
  • 90 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 4 Single Beds and 1 Large Single Sofa Bed

View all photos for Double Room, 2 Single Beds

Minibar, in-room safe, blackout curtains, soundproofing

Double Room, 2 Single Beds

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
TV
Blackout curtains
Bidet
Hairdryer
Private bathroom
  • 26 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Living room

Suite, 1 Bedroom

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Sofa bed
Blackout curtains
Separate bedroom
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds and 1 Large Single Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms

Suite, 2 Bedrooms

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
TV
Sofa bed
Blackout curtains
2 bedrooms
  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Large Single Sofa Bed

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About the area

Albufeira

A luxury stay in Albufeira awaits you at NAU Sao Rafael Suites – All Inclusive. Within just a 15-minute stroll, you'll find Sao Rafael Beach and Arrifes Beach. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include hot stone massages and sports massages along with body wraps, facials and aromatherapy. The restaurant, The Garden, is open for breakfast, lunch and dinner. Tiny Leaf Lobby Bar is the hotel's own bar. Enjoy the indoor swimming pool, free kids' club, 24-hour gym and outdoor tennis court. Plus you'll find free wired Internet in public areas, a Turkish bath/hammam and a sauna. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Albufeira hotel include Albufeira Old Town Square and Albufeira Marina.

What's nearby

  • Sao Rafael Beach - 10 min walk - 0.9 km
  • Arrifes Beach - 12 min walk - 1.0 km
  • Albufeira Marina - 20 min walk - 1.7 km
  • Coelha Beach - 20 min walk - 1.7 km
  • Evaristo Beach - 7 min drive - 3.0 km

Getting around

  • Albufeira - Ferreiras Station - 24 min drive
  • Faro (FAO-Faro Intl.) - 52 min drive

Restaurants

  • ‪Gate 4 café - ‬2 min drive
  • ‪Fat Cats - ‬20 min walk
  • ‪el barrio - ‬2 min drive
  • ‪História do Pão - ‬3 min drive
  • ‪Nosolo Italia - ‬2 min drive

About this property

NAU Sao Rafael Suites – All Inclusive

Luxury hotel with 2 restaurants and full-service spa
Some rates at NAU Sao Rafael Suites – All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

NAU Sao Rafael Suites – All Inclusive offers its guests a full-service spa, an outdoor tennis court, and an indoor pool. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and wired Internet is free in public spaces.

An outdoor pool, a children's pool, and a 24-hour fitness centre are also featured at the luxury NAU Sao Rafael Suites – All Inclusive. Free self parking is available.

This 5-star Albufeira hotel is smoke free.

  • 105 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Deli
  • Kid's club (free)
  • Supervised kid's activities
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
NAU Sao Rafael Suites – All Inclusive offers 105 accommodations with minibars and a safe. Rooms open to balconies. Satellite televisions are provided.

Bathrooms include a shower, slippers, bidets and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and microwaves can be requested.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free wired internet

Parking and transport

  • Free secured self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Pool Side Bar (Sazonal)
  • Tascaria São Rafael
  • The Garden
  • Tiny Leaf Lobby Bar

Things to do

  • 24-hour gym
  • Children's pool
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-cm TV with satellite channels

Food and drink

  • 24-hour room service
  • Microwave on request
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 25 per pet, per night, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 22 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply all year round. Other exemptions or reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November to 31 March, EUR 0.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.
  • A tax is imposed by the city: From 1 April to 31 October, EUR 2.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 25 per pet, per night
  • Service animals are exempt from fees
  • Spa fee: EUR 20 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and Eurocard. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Cs Sao Rafael Hotel Albufeira
Cs Sao Rafael Suite Hotel
Rafael Suite
Rafael Suite Hotel
São Rafael Hotel
São Rafael Suite
São Rafael Suite Albufeira
São Rafael Suite Hotel
São Rafael Suite Hotel Albufeira
Sao Rafael Suites Albufeira, Portugal - Algarve
São Rafael Suite Hotel All Inclusive Albufeira
São Rafael Suite Hotel All Inclusive
São Rafael Suite All Inclusive Albufeira
São Rafael Suite All Inclusive

Frequently asked questions

What is the cancellation policy at NAU Sao Rafael Suites – All Inclusive?

NAU Sao Rafael Suites – All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at NAU Sao Rafael Suites – All Inclusive?

As of 11 Jan 2026, prices found for a 1-night stay for 2 adults at NAU Sao Rafael Suites – All Inclusive on 14 Jan 2026 start from AU$180.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at NAU Sao Rafael Suites – All Inclusive?

Yep, NAU Sao Rafael Suites – All Inclusive has a free self car park.

Are there any beaches close to NAU Sao Rafael Suites – All Inclusive?

Yep, NAU Sao Rafael Suites – All Inclusive is a short 14-minute walk from Sao Rafael Beach. Fun beach activities include snorkelling, scuba diving and windsurfing.

Is there a spa on site at NAU Sao Rafael Suites – All Inclusive?

Yep, there is an onsite spa at NAU Sao Rafael Suites – All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as hot stone massages.

Does NAU Sao Rafael Suites – All Inclusive have a pool?

Take your pick from an outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at NAU Sao Rafael Suites – All Inclusive?

NAU Sao Rafael Suites – All Inclusive features a full-service spa, an outdoor pool and an indoor pool.

What makes NAU Sao Rafael Suites – All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at NAU Sao Rafael Suites – All Inclusive.

Is NAU Sao Rafael Suites – All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that NAU Sao Rafael Suites – All Inclusive is a hit with families.

Is there a free airport shuttle available at NAU Sao Rafael Suites – All Inclusive?

No, NAU Sao Rafael Suites – All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at NAU Sao Rafael Suites – All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at NAU Sao Rafael Suites – All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at NAU Sao Rafael Suites – All Inclusive?

Cats and dogs are welcome at NAU Sao Rafael Suites – All Inclusive, with food and water bowls on offer. Just so you know, there's a weight limit of up to 10 kg per pet.

NAU Sao Rafael Suites – All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 351 out of 734 reviews
Rating 8 - Good. 245 out of 734 reviews
Rating 6 - Okay. 88 out of 734 reviews
Rating 4 - Poor. 33 out of 734 reviews
Rating 2 - Terrible. 17 out of 734 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady reception is so lovely i really dont remember her name she has red hair she is one in a million so our the other reception staff they go above and beyond 2 nights i stayed but will be back Thank you for everything
Stayed 2 nights in Sep 2025

10/10 Excellent

Natalja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at NAU São Rafael Suites in September. Everything — and I mean everything — was PERFECT! We spent peaceful days swimming in the sea, reading books, and enjoying the stunning design of the hotel as well as the natural beauty of Albufeira and the Marina. Our suite (105, on the top floor) was spotless, spacious, and beautifully designed — it truly felt like a home away from home. The views were incredible, and the atmosphere was so calm and relaxing. A special mention goes to the wonderful staff: incredibly warm, friendly, and always helpful. Their hospitality made all the difference and elevated our experience from great to unforgettable. If you're looking for a peaceful environment, large rooms with amazing views, and genuine hospitality, you must stay here. Massive thanks to the entire management team for a truly memorable vacation. We will definitely be back!
Stayed 6 nights in Sep 2025

10/10 Excellent

James Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the hotel as a group of friends in a triple connecting room, room 209. As we were getting closer to the trip, I was a little bit concerned about some of the negative reviews recently left on Google reviews; given the price, I didn’t go in to expect a platinum five star hotel, and in all honesty, I set my expectations a lot lower! I needn’t have done this, we had a fantastic stay, Thursday to Sunday. The aesthetics as you approach the hotel had already started to put my mind at ease. The triple room was amazing and surpassed our expectations, three en suites, a huge balcony spanning the width too, we loved it. Clean, with everything you could need. No noise from adjoining rooms at all. We had the premium all inclusive option which meant we had access to the spa, premium drinks options and could dine one night for free at the a la carte restaurant. Would return and highly recommend!
Stayed 3 nights in Sep 2025

8/10 Good

Nicole Egidio

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. Clean and comfortable bed. Air conditioner was amazing.
Stayed 1 night in Sep 2025

8/10 Good

Kate

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely big room, pool area clean with plenty of loungers. Dining options were a little limited, even though all inclusive there were not always everything available. The indoor spa area was a real let down. We got upgraded which was a nice touch and the staff were excellent
Stayed 3 nights in Aug 2025

8/10 Good

Anca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Gary John

Stayed 7 nights in Aug 2025

6/10 Okay

Bryan

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2025

6/10 Okay

OSCAR

Stayed 3 nights in Aug 2025

10/10 Excellent

Rakesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing boat trip.
Stayed 5 nights in Jul 2025

2/10 Terrible

Johan, San Diego

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible. Outdated. Not enough pool lounge chairs. Bad food selection. Mold in the bathroom and shower. Outdated amenities… the list goes on.
Stayed 6 nights in Jul 2025

2/10 Terrible

Jagdeep

Stayed 2 nights in Jul 2025

2/10 Terrible

Johan, San Diego

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness

Would skip this resort for my next trip

The Good: 1. Clean and spacious rooms – a key reason the reviewer chose this resort. 2. Free and easy parking – readily available with no hassle. 3. Fast and easy check-in – smooth arrival process. 4. Quality toiletries – included L'Occitane en Provence products. 5. Spacious mini fridge – good for storing essentials. 6. Friendly pool bartenders – described as nice and knowledgeable. 7. Friendly entertainment staff – added to the overall positive atmosphere. The Bad: 1. Overpriced – did not meet expectations for the cost. 2. Room AC off at check-in – took 1.5 hours to cool down the room. 3. Beach towel policy changed mid-stay – limited to one towel per person from the third day onward; felt unhygienic. 4. Misleading “bottled water included” – only provided one bottle on the first day. 5. Room damage and cleanliness issues – bed and closet had visible damage; headboard was visibly dirty. 6. Exaggerated “sea view” – only a distant, partial view of the sea. 7. Poor food quality and variety – buffet was limited, unimpressive, and unclean. 8. Other local restaurants far superior – even fast food nearby was better than the hotel buffet. 9. Pest problem – flies and mosquitoes present throughout, even inside the restaurant. 10. No tissues/Kleenex in the room – had to purchase our own from local stores. 11. General disappointment – compared to experiences in Spain or Greece, this resort felt subpar and not generous or accommodating.
Stayed 7 nights in Jun 2025

6/10 Okay

Donna

Liked: Staff & service
Disliked: Room comfort

Not a 5*

The food and service where acceptable but not 5* No facilities in the room, no kettle, tea, coffee, sugar or milk. No fresh water daily only on arrival. The room was very basic not even cushions on the sofa. Balcony was small with the most uncomfortable chairs ever. No wonder no one sat on the balcony’s. Loungers around the pool need to be replaced as dated, the pool wasn’t clean had green in the bottom in patches. When asking for a taxi the hotel call a transfer company, they are around 3 to 4 euros more expensive. Best get a taxi number and call yourself!
Stayed 11 nights in Jun 2025

10/10 Excellent

Yelyzaveta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Already 2nd time staying here. Front office team is amazing. They are very welcoming, friendly, professional. Huge thank you for such efforts to accommodate us in our room earlier. Room is huge, 2 rooms, 2 bathrooms, balcony, spacius,clean. Amazing service from housekeeping keeping our room clean. Loved the amenities in bathroom with branded L'Occitane products. Restaurant is great, food is super delicious, big varieties of different dishes. Loved the services at restaurant, all the staff is super attentive. 2 pools, plenty of space to stay around even if the hotel is fully booked. Good food at the snack bar by the pool. Loved the 'juice of the day', of course cocktails. Spa is good, worth to visit. Overall our stay was amazing, coming vack next year.
Stayed 6 nights in Jun 2025

4/10 Poor

Chad

Travelled with family
Liked: Cleanliness
The hotel looks lovely online and for some this may be an exceptional option but for us, it was an unfortunate mistake. Upon arrival, the room had no power and maintenance needed to troubleshoot the issue. The pool was exceptionally cold. The hotel is lacking of signage to help find the way around. The beach is a hike and not as close as advertised. The beach is mostly seaweed with very little useable area. All inclusive means all things are included except what they exclude such as the sit down restaurant, drinks that aren’t in there all inclusive list, the golf simulator is 40 euro extra per person. The bar has no frozen drinks. No washcloths available for showering (which is common in some EU countries). The hotel is quite dated. The elevators many times were not working and when they were the buttons take a lot of force to engage. It’s very noisy on the 1st floor above the restaurant until at least 11pm as they cleanup and slide chairs across the floor. No eating food around the pool. As I say, this may be perfectly fine for some but comparing to many hotels we have visited, this is not for us and we can’t recommend.
Stayed 3 nights in Jun 2025

8/10 Good

Courtney Elise, Drighlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would say it’s a 4 star over a 5 star. There was a few attention to detail that were overlooked. Toilet by the pool messy and out of toilet roll, not checked regularly enough. Decking area in the pool bar needed jet washing. Some of the sun loungers needed an upgrade due to being stretched. It’s the little details that make Hotels 5 star. This was lacking a few of them. However overall a great Hotel, good location. Staff very good and all really friendly. Would have been nice to have been able to dine in both restaurants on the all inclusive even if you only offered one night in the Tapas restaurant so you could try it. Rooms are ready for an upgrade but entrance area and restaurant are lovely. Worth a visit!
Stayed 7 nights in May 2025

2/10 Terrible

Pankaj

Stayed 3 nights in May 2025

6/10 Okay

Aleta Scott

Travelled with family
Liked: Cleanliness
Not everything is included! It’s fine but for the price, I was expecting more and better food
Stayed 2 nights in May 2025

10/10 Excellent

Soonju

Stayed 3 nights in May 2025

6/10 Okay

Darryl

Stayed 7 nights in Apr 2025

6/10 Okay

Ivan

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing Stay at NAU Sao Rafael Suites

While the bedrooms at NAU Sao Rafael certainly offered a generous amount of space, unfortunately, the quality of the accommodations left much to be desired. The balcony doors proved to be a daily struggle, stiff and difficult to manoeuvre. Stepping onto the balcony itself was equally unappealing, as it was noticeably dirty and showed signs of disrepair, with elements appearing to be falling apart. Inside, the poor quality continued with the beds. One side of our bed had a significant structural issue, causing a noticeable slope that made for an uncomfortable night's sleep. Adding to this discomfort were the pillows, which offered virtually no support. When I raised this issue with the front desk, I was simply informed that no alternative pillows were available, which was quite disappointing. The bathrooms, while spacious, lacked any form of ventilation, the in-room fridge was out of order, with a freezer door that wouldn't close properly, resulting in any refrigerated items becoming frozen solid. The pools were indeed large, but sadly, they also suffered from poor quality. The sun loungers were filthy, and a number were broken. The pools were dirty, which deterred us from taking a swim. The food offered was of acceptable quality, although the repetitive nature of the meals became tiresome. On occasion, the fruit selection appeared to have been sitting for an extended period, becoming soggy and unappetising. The desserts, however, were a pleasant exception.
Stayed 7 nights in Apr 2025

10/10 Excellent

Ugur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very good
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay with the family.
Stayed 3 nights in Feb 2025