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Four Seasons Hotel Alexandria at San Stefano

5.0 star property
Hotel with private beach and full-service spa

Choose dates to view prices

Four Seasons Hotel Alexandria at San Stefano

Photo gallery for Four Seasons Hotel Alexandria at San Stefano

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Beach/ocean view
7 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
Exterior

Overview of Four Seasons Hotel Alexandria at San Stefano

Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • On private beach
  • Breakfast availableBreakfast availableBreakfast available
  • LaundryLaundryLaundry

Explore the area

Map
399 El Geish Road, San Stefano, Alexandria, 21599
  • Popular LocationStanley Bridge19 min walk
  • Popular LocationSan Stefano Grand Plaza4 min drive
  • Popular LocationBibliotheca Alexandrina6 min drive
  • AirportAlexandria (HBE-Borg El Arab)45 min drive

Room options

View all photos for Pool Terrace Room, King Bed

Terrace/patio

Pool Terrace Room, King Bed

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Four Seasons, Executive Room, 1 King Bed

Beach/ocean view

Four Seasons, Executive Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 90 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Terrace Suite

Terrace/patio

Pool Terrace Suite

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 146 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Pool Terrace Room, Twin Beds

Terrace/patio

Pool Terrace Room, Twin Beds

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 46 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for One Bedroom Deluxe Beach Suite

Desert view

One Bedroom Deluxe Beach Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 100 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Sea View Villa with Private Pool

Beach/ocean view

One Bedroom Sea View Villa with Private Pool

Highlights

Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
Pillow menu
  • 207 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Deluxe Beach Suite

Desert view

Two Bedroom Deluxe Beach Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 150 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Two Bedroom Sea View Villa with Private Pool

Beach/ocean view

Two Bedroom Sea View Villa with Private Pool

Highlights

Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
Kitchen
LED TV
Pillow menu
  • 429 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Suite, 2 Bedrooms

Beach/ocean view

Deluxe Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 189 sq m
  • City view
  • Sleeps 6
  • 2 King Beds

View all photos for Superior City View Room, King Bed

Beach/ocean view

Superior City View Room, King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 53 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Beach Suite

Desert view

Two Bedroom Beach Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 128 sq m
  • Beach view
  • Sleeps 5
  • 2 King Beds

View all photos for Three Bedroom Sea View Villa with Private Pool

Beach/ocean view

Three Bedroom Sea View Villa with Private Pool

Highlights

Soundproofed
Private pool
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 466 sq m
  • Sea view
  • Sleeps 7
  • 2 King Beds and 2 Single Beds

View all photos for One Bedroom Premium Beach Suite

Desert view

One Bedroom Premium Beach Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 127.9 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for One Bedroom Beach Suite

Desert view

One Bedroom Beach Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 83 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior City View Room, Twin Beds

Beach/ocean view

Superior City View Room, Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 53 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Sea View Room, King Bed

Premium bedding, down duvets, minibar, in-room safe

Sea View Room, King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Sea View

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Sea View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
Blackout curtains
  • 96 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Sea View Room, Twin Beds

City view

Sea View Room, Twin Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LED TV
Pillow menu
Premium bedding
  • 48 sq m
  • Sea view
  • Sleeps 3
  • 2 Single Beds

Similar properties

Pool
Hilton Alexandria Corniche
On private beach
Pool
Hot tub
Spa
3.9 out of 5, Good, (334)
The price is AU$166
for 1 night
includes taxes & fees
2 May - 3 May
Hilton Alexandria Corniche

About the area

Alexandria

Four Seasons Hotel Alexandria at San Stefano places you in the heart of Alexandria, connected to a shopping centre and 4.3 km (2.7 mi) from Bibliotheca Alexandrina. Highlights at this luxury hotel include 7 restaurants, 2 poolside bars and a full-service spa. .A relaxing day at SPA can include Thai massages, body wraps and body scrubs along with aromatherapy and Ayurvedic treatments. The restaurant, Beach Restaurant, serves Mediterranean cuisine and is open for lunch and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and indoor swimming pool. Additionally, you'll find free WiFi in public areas, a 24-hour gym and a sauna. Buffet breakfast is available daily between 6:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Sidi Jabir hotel include Alexandria Stadium and Roman Theatre.

What's nearby

  • Stanley Bridge - 19 min walk
  • San Stefano Grand Plaza - 4 min drive
  • Bibliotheca Alexandrina - 6 min drive
  • Mamoura Beach - 7 min drive
  • Montazah Palace - 13 min drive

Getting around

  • Alexandria (HBE-Borg El Arab) - 45 min drive

Restaurants

  • هارديز - 9 min walk
  • دجاج كنتاكى - 10 min walk
  • دومينوز بيتزا - 10 min walk
  • البشبيشي - 13 min walk
  • نص رغيف - 5 min walk

About this property

Four Seasons Hotel Alexandria at San Stefano

Hotel with private beach and full-service spa
Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Four Seasons Hotel Alexandria at San Stefano such as the free kids' club and the seasonal outdoor pool.

There are 7 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. WiFi is free in public spaces. This Mediterranean hotel also offers a children's pool, outdoor tennis courts and a 24-hour health club. For a fee, parking is available.

This 5-star Alexandria hotel is smoke free.

  • 118 guestrooms or units
  • 15 levels
  • 7 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
Four Seasons Hotel Alexandria at San Stefano offers 118 accommodations with DVD players and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 32-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and bidets.

This Alexandria hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include complimentary newspapers and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

SPA has 14 treatment rooms, including rooms for couples. Services include Thai massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

Languages

Arabic, English, French

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Limo/town car service
  • Parking on site (USD 6 per night; includes in/out privileges)
  • Valet parking on site (USD 6 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM–11:30 AM for a fee: USD 35 for adults and USD 35 for children
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 7 restaurants
  • A beach bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Beach Restaurant
  • Byblos
  • Kala Restaurant
  • Pool Bar and Grill
  • Stefano's

Things to do

  • 2 outdoor tennis courts
  • 24-hour health club
  • Art gallery
  • Beach volleyball
  • Children's pool
  • Fishing
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Seasonal outdoor pool
  • Shopping centre
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 14 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Reflexology
  • Sauna
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 15 floors
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 32-inch LED TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Heated floor
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 1 year old and younger stay free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 35 for adults and from USD 35 for children
  • Airport shuttle fee: USD 120 per vehicle (one-way)
  • Self-parking fee: USD 6 per night (in/out privileges)
  • Valet parking fee: USD 6 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Contactless check-in is available. This property affirms that it follows the cleaning and disinfection practices of Lead with Care (Four Seasons) guidelines.

We should mention

  • The seasonal pool will open in April and close in October.
  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Alexandria San Stefano
Four Seasons Alexandria San Stefano
Four Seasons Hotel Alexandria San Stefano
Four Seasons Hotel Stefano
Four Seasons Stefano
Four Seasons Hotel San Stefano
Four Seasons San Stefano
Four Seasons Hotel Alexandria at San Stefano Hotel
Four Seasons Hotel Alexandria at San Stefano Alexandria
Four Seasons Hotel Alexandria at San Stefano Hotel Alexandria

Frequently asked questions

What is the cancellation policy at Four Seasons Hotel Alexandria at San Stefano?

Four Seasons Hotel Alexandria at San Stefano offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Seasons Hotel Alexandria at San Stefano?

As of 18 Apr 2024, prices found for a 1-night stay for 2 adults at Four Seasons Hotel Alexandria at San Stefano on 15 May 2024 start from AU$530.82, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Seasons Hotel Alexandria at San Stefano?

Yep, Four Seasons Hotel Alexandria at San Stefano has a self car park with in/out privileges for USD 6 per night.

Are there any beaches close to Four Seasons Hotel Alexandria at San Stefano?

Yep, Four Seasons Hotel Alexandria at San Stefano is a short 12-minute walk from Stanli Beach. Fun beach activities include volleyball and fishing.

Is there a spa on site at Four Seasons Hotel Alexandria at San Stefano?

Yep, SPA is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Four Seasons Hotel Alexandria at San Stefano have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars. The pool is open 8:00 AM to 8:00 PM (Seasonal outdoor pool open from April to October).

What luxury perks are available at Four Seasons Hotel Alexandria at San Stefano?

Four Seasons Hotel Alexandria at San Stefano features a private beach, 2 poolside bars and a full-service spa. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Four Seasons Hotel Alexandria at San Stefano a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Four Seasons Hotel Alexandria at San Stefano.

Is Four Seasons Hotel Alexandria at San Stefano family-friendly?

You bet! With amenities like a free kids' club and a children's pool, as well as children's slippers and free infant beds in the guestrooms, it's no surprise Four Seasons Hotel Alexandria at San Stefano is a hit with families.

Are there hot tubs in the rooms at Four Seasons Hotel Alexandria at San Stefano?

No, but there are deep-soaking baths in the guestrooms.

Does Four Seasons Hotel Alexandria at San Stefano serve breakfast?

Sure does, buffet breakfast is on offer daily from 6:30 AM to 11:30 AM.

Is there a free airport shuttle available at Four Seasons Hotel Alexandria at San Stefano?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Four Seasons Hotel Alexandria at San Stefano?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at Four Seasons Hotel Alexandria at San Stefano?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Seasons Hotel Alexandria at San Stefano?

Cats and dogs are welcome at Four Seasons Hotel Alexandria at San Stefano, with food and water bowls on offer.

Four Seasons Hotel Alexandria at San Stefano Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 191 out of 234 reviews" "
Rating 8 - Good. 30 out of 234 reviews" "
Rating 6 - Okay. 8 out of 234 reviews" "
Rating 4 - Poor. 2 out of 234 reviews" "
Rating 2 - Terrible. 3 out of 234 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nudrat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Staff was excellent especially Mirna at the front desk. Good variety and view at breakfast. Great view from room.
Stayed 2 nights in Jan 2024

8/10 Good

Sharon

Stayed 1 night in Dec 2023

10/10 Excellent

Adel, Louisville

Stayed 3 nights in Dec 2023

10/10 Excellent

Hassan, Brampton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Truly the meaning of a 5-star hotel. Once in a while they should offer promotions with lower rates... I think I would be very tempted to stay a full week or two with the family. But even a 2-day stay is quite the experience.
Stayed 1 night in Nov 2023

8/10 Good

Shannon L, Portland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed slightly older, but was very well kept. The hotel was clean. The beach and pool areas were very nice. The staff was top notch and the service was consistently excellent. Our only complaint was that we found every meal to be of poor quality: soggy lettuces, stale cereal, old eggs, everything seemed poorly and out-of-date in every dining venue. On the last day I became very sick. If you stay here, do not eat here.
Stayed 6 nights in Oct 2023

10/10 Excellent

Erol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Nader

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View of the Mediterranean was spectacular
Stayed 2 nights in Oct 2023

10/10 Excellent

AVEDIS

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

10/10 Excellent

Vant

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023

6/10 Okay

Wendy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but still “Egyptian”
This is a lovely hotel in a lovely location. The staff are very friendly and helpful, but, and I hesitate to say this, no matter how nice the hotel, there will always be something off because it is Egypt. I love Egypt, but they are not a service oriented country. Oft times there are policies and they are not enforced…it seems local Egyptians can do anything. Example: there are not supposed to be children in the spa area (because people pay lot of money to try and relax) and there was a child making a lot of noise…I asked three different people if they could address the problem and no one seemed to do anything…they were like “the mother is just showering and it will only be a minute…”. There is a day care facility directly across from the spa (yet no children were ever in it during my three day stay). Instead, two nights of my stay a child was screaming in the hallway outside my room. But, seriously, do not break the rules even for one person, no matter what the reason…we all pay good money to stay there…I want to relax. If kids are not allowed in the spa, then absolutely do not let kids in! Also, they messed up my laundry request and it seems some of the things in the hotel need updating/maintenance (eg. The ceiling fan in the room looked like it was about to fall off, it was so wobbly when it was on). The restaurants are absolutely wonderful and they service at all the restaurants is perfect. The hotel is lovely, there just need to be a few improvements. Thank you.
Stayed 3 nights in Sep 2023