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Candlewood Suites Alabaster by IHG

2.5 star property

Photo gallery for Candlewood Suites Alabaster by IHG

Premium bedding, individually furnished, desk, laptop workspace
Fitness facility
Fridge, microwave, stovetop, dishwasher
Premium bedding, individually furnished, desk, laptop workspace
Premium bedding, individually furnished, desk, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Business services
The current price is AU$147
includes taxes & fees
29 Mar - 30 Mar

Explore the area

View map
1004 Balmoral Dr, Alabaster, AL, 35007
  • Place, Propst Promenade
    ‪6 min walk‬
  • Place, Alabaster Promenade
    ‪14 min walk‬
  • Place, Hoover Metropolitan Complex
    ‪17 min drive‬
  • Airport, Birmingham, AL (BHM-Birmingham Intl.)
    ‪32 min drive‬

Room options

View all photos for Studio Suite

Room amenity

Studio Suite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

Room amenity

Studio Suite, 1 Queen Bed, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Mobility Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible Bathtub (Communications, Mobility)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio Suite, 2 Double Beds, Accessible (Communications)

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds, Accessible (Communications)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible Bathtub (Communications, Mobility)

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Accessible (Communications)

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom, Accessible (Communications)

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Accessible (Communications)

Room amenity

Studio Suite, 1 Queen Bed, Accessible (Communications)

8.0 out of 10
Very good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed

Room amenity

Studio Suite, 1 Queen Bed

8.4 out of 10
Very good
(28 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 2 Double Beds

Premium bedding, individually furnished, desk, laptop workspace

Studio Suite, 2 Double Beds

7.4 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Premium bedding, individually furnished, desk, laptop workspace

Suite, 1 Bedroom

7.8 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

About the area

Alabaster

At Candlewood Suites Alabaster by IHG, you'll be 8.3 km (5.2 mi) from Veterans Park and 12.1 km (7.5 mi) from Oak Mountain State Park. Highlights at this hotel include free self-parking, a 24-hour business centre and in-room kitchens. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli and laundry facilities. There's also free RV/bus/truck parking, along with the convenience of car rentals on site. .Sights within a 15-minute drive of this Alabaster hotel include Pelham Civic Complex and Oak Mountain Amphitheatre.

What's nearby

  • Propst Promenade - 6 min walk - 0.6 km
  • Alabaster Promenade - 14 min walk - 1.2 km
  • Oak Mountain State Park - 8 min drive - 13.3 km
  • Veterans Park - 8 min drive - 9.1 km
  • Hoover Metropolitan Complex - 17 min drive - 17.6 km

Getting around

  • Birmingham International Airport (BHM) - 36 min drive

Restaurants

  • ‪Chick-fil-A - ‬10 min walk
  • ‪McDonald's - ‬15 min walk
  • ‪Starbucks - ‬17 min walk
  • ‪Dairy Queen - ‬10 min walk
  • ‪Panera Bread - ‬12 min walk

About this property

Candlewood Suites Alabaster by IHG

There's a snack bar/deli on site. WiFi is free in public spaces. You'll find a 24-hour business centre on site. A fitness centre, barbecue grills, and gift shops/newsstands are also featured at the business-friendly Candlewood Suites Alabaster by IHG. Self parking is free.

Smoking is allowed in designated areas at this Alabaster hotel.

  • 88 guestrooms or units
  • Deli
  • Business centre (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
Candlewood Suites Alabaster by IHG offers 88 accommodations with DVD players and coffee/tea makers. This individually furnished accommodation includes sofa beds and dining tables. Beds feature premium bedding. LED televisions come with premium satellite channels. Kitchens offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a weekly basis.

Similar properties

Interior entrance
Holiday Inn Express & Suites Alabaster by IHG
  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.5 out of 5, Wonderful, 915 reviews
The price is AU$206
includes taxes & fees
31 Mar - 1 Apr
Holiday Inn Express & Suites Alabaster by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • Gym
  • Shopping

Family friendly

  • Dining table
  • DVD player
  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • DVD player
  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5 AM
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per accommodation, per stay
  • Weight limit: 80 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per stay.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Candlewood ALABASTER
Candlewood Suites ALABASTER
Candlewood Suites Hotel ALABASTER
Candlewood Suites Alabaster Hotel Alabaster
Candlewood Suites Alabaster Hotel
Alabaster Candlewood Suites

Frequently asked questions

What is the cancellation policy at Candlewood Suites Alabaster by IHG?

Candlewood Suites Alabaster by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Candlewood Suites Alabaster by IHG?

As of 19 Mar 2026, prices found for a 1-night stay for 2 adults at Candlewood Suites Alabaster by IHG on 29 Mar 2026 start from AU$147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Candlewood Suites Alabaster by IHG?

Yep, Candlewood Suites Alabaster by IHG has a free self car park and free RV/bus/truck parking.

Is there a free airport shuttle available at Candlewood Suites Alabaster by IHG?

No, Candlewood Suites Alabaster by IHG does not offer an airport shuttle service.

What time are check-in & check-out at Candlewood Suites Alabaster by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Candlewood Suites Alabaster by IHG Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 335 out of 632 reviews
Rating 8 - Good. 161 out of 632 reviews
Rating 6 - Okay. 70 out of 632 reviews
Rating 4 - Poor. 36 out of 632 reviews
Rating 2 - Terrible. 30 out of 632 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Roscoe

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room was very nice and clean. The staff were very courteous and accommodating! It's also located not to far from restaurants, shopping and grocery stores.
Stayed 3 nights in Dec 2025

10/10 Excellent

Ghassan

Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Liked: Staff & service
Disliked: Cleanliness
The staff courtesy was good; however, the rooms need to be renovated. Aesthetics Matter
Stayed 1 night in Nov 2025

10/10 Excellent

Valerie

Liked: Cleanliness, amenities, property conditions & facilities
The staff was genuinely friendly, the room was cozy, and the shower was hot!
Stayed 3 nights in Nov 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was good
Stayed 2 nights in Nov 2025

10/10 Excellent

Patricia

Liked: Cleanliness, amenities
Room was quiet and bed was comfortable
Stayed 1 night in Nov 2025

10/10 Excellent

Kenneth

Stayed 1 night in Nov 2025

8/10 Good

Sandi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Kitchen was well stocked!!! Heat/A/C unit heated and cooled, but it was hard to adjust!!! Overall, this property has maintenance issues. When we checked in, there were a numbe of things that needed fixing. The florescent tube over the bathroom sink was out. I asked for a replacement and one was found so I replaced the bulb. Two of the bedside lamps were missing bulbs. These were replaced the next day along with the door that would not lock. There were hooks hanging off the wall that were halfway off. No smoke alarm on the ceiling and the wires were left dangling. These are simple maintenance issues and you can tell that the rooms are just neglected. Most of these issues were fixed the night we checked in or the next day. But this is an IHG hotel!!!! I have stayed in many IHG hotels and never has one been in this shape!!! Staff is super friendly and nice, but who wants to check into a hotel room and start a punch list of items that need correcting??? Area around the hotel is great with plenty of restaurants and shopping very close!!!! There was a Holiday Inn Express next door and a new hotel going up across the street, so next time I may try one of those!!! Also in the room, the walls need repair. Things have been removed from the walls and the fastners and peeling walls left behind. NOT VERY ATTRACTIVE!!!!
Stayed 3 nights in Nov 2025

4/10 Poor

Holly

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities
Room was neglected: room needed a good cleaning; drapes didnt clise, sink light not working.
Stayed 1 night in Nov 2025

10/10 Excellent

jonnie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean! I think we had a smokers room it smelled!
Stayed 2 nights in Oct 2025

8/10 Good

Myranda

Travelled with family
Liked: Cleanliness, property conditions & facilities
3.8 stars. The room was okay, unfortunately it took us more than a moment to find the tiniest little trash can. The trash can was tucked under the kitchen sink and was already filled with trash. Clearly the trash wasn't cleaned out between guests. In the bathroom, the toilet was extremely difficult to flush. You had to hold down the lever for several moments. In the shower duct tape was used to prop up the shower head handle. The second night, there was also extremely loud music being played just outside in the lounge area. The front desk or who ever was on call that night didn't seem to take any action in that regards. We informed the desk upon checkout and they didn't seem to have much of a response or concern over it. The luggage trolleys were extremely difficult to maneuver and were in need of maintenance. I expected more of this place. For being a place with 'suite' in their name, I expected a more suite experience.
Stayed 3 nights in Oct 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kitchen was great, and had all the amenities needed. Rooms were very clean and temperature was good. The staff are very nice and accommodating. A special shout out to Isabella at the desk. She had patience and courtesy towards my husband and I, and all guests. I thank all the employees
Stayed 2 nights in Oct 2025

10/10 Excellent

Sandra

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was great. Slept 11 straight hours after driving 6.5 hours and being awake 18. Love the normal size fridge & ice maker. Lots of hot water for my shower and room temp was easy to adjust.
Stayed 2 nights in Oct 2025

10/10 Excellent

Shanytta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was short but amazing. The rooms are very nice and clean. This s a great location because its convenient for shopping. The check in process was quick and easy and the stsff are super sweet.I really ike Candlewood Suites, I will be back to visit!
Stayed 1 night in Oct 2025

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is safe. Staff were very professional. Room very clean. Had to wait for room to be ready but they compensated me appropriately.
Stayed 1 night in Oct 2025

6/10 Okay

MaryShell

Liked: Staff & service
Was a little expensive for what it was. Shower leaked the whole time, property a little worn, but staff were super nice.
Stayed 1 night in Oct 2025

6/10 Okay

Paul

Liked: Staff & service
I could hear the toilet flush from next door room.
Stayed 1 night in Sep 2025

8/10 Good

Arnolds

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025

10/10 Excellent

Benita, Olive Branch

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and close to shopping, dining, and the interstate. Would definitely stay here again.
Stayed 2 nights in Sep 2025

10/10 Excellent

Lucas

Stayed 3 nights in Sep 2025

10/10 Excellent

Winston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Sep 2025

2/10 Terrible

Nelson

Stayed 1 night in Sep 2025

10/10 Excellent

Valerie

Stayed 1 night in Sep 2025

10/10 Excellent

Joshua

Stayed 1 night in Sep 2025

8/10 Good

john

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away but near everything
Stayed 1 night in Sep 2025