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Fairmont The Palm

Luxury hotel on the beach, with 4 outdoor pools

Where to?

Dates

September 2025

October 2025

4 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Pool
Bar
Spa
Room service

includes taxes & fees

31 Aug - 1 Sept

Explore the area

Palm Jumeirah, Dubai

Marina Beach
‪7 min drive‬
Mall of the Emirates
‪7 min drive‬
Aquaventure
‪8 min drive‬
Dubai (DXB-Dubai Intl.)
‪28 min drive‬

Room options

1 bedroom, minibar, in-room safe, soundproofing

Signature Suite, 1 King Bed, Jetted Tub, Sea View

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Private outdoor hot tub

Air conditioning

Connecting rooms available

Free rollaway/extra beds

201 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Deluxe Room, 1 King Bed, Sea View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
Sea view
Sleeps 3
1 King Bed

Deluxe Room, 2 Queen Beds, Sea View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

52 sq m
Sea view
Sleeps 4
2 Queen Beds

Family Room, 2 Double Beds

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

96 sq m
City view
Sleeps 5
2 Double Beds

Fairmont Heritage Room, 1 King Bed, Partial Sea View

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
Partial sea view
Sleeps 3
1 King Bed

Fairmont Heritage Room, 2 Queen Beds

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

52 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont Serenity Room, with Balcony, Spa Access

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
Sea view
Sleeps 3
1 King Bed

Fairmont Heritage Room, 2 Queen Beds, Partial Sea View

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

52 sq m
Partial sea view
Sleeps 4
2 Queen Beds

Fairmont Heritage Room, 1 King Bed

Exceptional

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
City view
Sleeps 3
1 King Bed

Room, 2 Queen Beds (Fairmont Gold Heritage, Lounge Access)

Exceptional

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

52 sq m
City view
Sleeps 4
2 Queen Beds

Fairmont, Suite, 1 Bedroom, Sea View

Exceptional

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

139 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Suite, 1 Bedroom, Sea View (Fairmont Gold, Lounge Access)

Very good

Highlights

Balcony

Separate dining area

Separate sitting area

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

178 sq m
1 bedroom
Sea view
Sleeps 4
1 King Bed

Room, 2 Queen Beds, Sea View (Fairmont Gold, Lounge Access)

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

52 sq m
Sea view
Sleeps 4
2 Queen Beds

Room, 1 King Bed (Fairmont Gold Heritage, Lounge Access)

Excellent

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
City view
Sleeps 3
1 King Bed

Presidential Suite, 1 King Bed with Sofa bed, Sea View

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

390 sq m
Sea view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Fairmont Gold, Room, Multiple Beds, Balcony, Sea View

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Free rollaway/extra beds

Dining table

HDTV

Separate bedroom

48 sq m
Sea view
Sleeps 4
1 King Bed and 2 Twin Beds

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

96 sq m
Sea view
Sleeps 5
2 King Beds

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

Very good

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

96 sq m
Sea view
Sleeps 5
1 King Bed and 2 Queen Beds

Family Room, Multiple Beds, Balcony (Grand Family Heritage)

Highlights

Balcony

Soundproofed

Air conditioning

Connecting rooms available

Dining table

HDTV

Separate bedroom

Designer toiletries

96 sq m
City view
Sleeps 5
1 King Bed and 2 Queen Beds

200 sq m
Sea view
Sleeps 5
1 King Bed

About the area

Dubai

A luxury stay in Dubai awaits you at Fairmont The Palm. You'll be 5.6 km (3.4 mi) from Aquaventure and 8.1 km (5 mi) from Ski Dubai. Highlights at this beachfront hotel include 10 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and reflexology. Mashrabiya Lounge serves international cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning buffet breakfast is served between 6:30 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Palm Jumeirah hotel include Mall of the Emirates and Emirates Golf Club.

What's nearby

Nakheel Mall - 5 min walk - 0.4 km
AURA SKYPOOL Dubai - 6 min walk - 0.5 km
Marina Beach - 7 min drive - 5.7 km
Mall of the Emirates - 7 min drive - 8.0 km
Aquaventure - 8 min drive - 5.4 km

Getting around

Al Ittihad Park Station - 6 min walk
Dubai (DXB-Dubai Intl.) - 31 min drive

Restaurants

‪SĀN Beach - ‬11 min walk
‪Cou Cou Rooftop - ‬11 min walk
‪Surf Club - ‬7 min walk
‪Esco-Bar Cóctel Y Cocina - ‬6 min walk
‪February 30 - ‬6 min walk

About this property

Fairmont The Palm

Luxury hotel on the beach, with 4 outdoor pools

Step outside to unwind on the sandy beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Fairmont The Palm, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 10 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a children's pool, a health club and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

1 building

381 guestrooms or units

10 levels

10 dining venues

Built in 2012

Deli

Kid's club (surcharge)

Supervised kids' activities (surcharge)

Childcare (surcharge)

Beach lounge chairs

Towels for the beach

Umbrellas for the beach

Poolside lounge chairs

Umbrellas for the pool

Charging station for electric cars

Business centre (24 hours)

Conference centre

Breakfast available (surcharge)

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Beauty salon

Newspapers in lobby (free)

Bellhop

Lift

Smoking in designated areas

Bar or lounge

Coffee shop

Bar by the pool

Fairmont The Palm offers 381 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. 40-inch LED televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 11 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, Chinese (Mandarin), Dutch, English, French, German, Italian, Portuguese, Russian, Serbian, Spanish

Similar properties

5 outdoor pools, open 9:00 AM to 6:00 PM, pool cabanas (surcharge)

On private beach
Pool
Spa
Kids pool

includes taxes & fees

1 Sept - 2 Sept

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Electric car charging station on site
24-hour return airport shuttle on request for a surcharge
Limo/town car service
Free self parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 11 AM for a fee: AED 160 for adults and AED 80 for children
10 restaurants
A bar/lounge
A coffee shop/cafe
A poolside bar
Snack bar/deli

Restaurants on site

Flow Kitchen
Frevo
Little Miss India
Mashrabiya Lounge
Seagrill Bistro

Things to do

4 outdoor pools
Bicycle rentals
Billiards/pool table
Children's club
Children's pool
Full-service spa
Health club
Kayaking
Playground
Sauna
Steam room
Yoga classes

Family friendly

4 outdoor pools
Children's club (surcharge)
Children's pool
Dining table
In-room babysitting
Laundry facilities
Playground
Snack bar/deli
Soundproofed rooms
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
8 meeting rooms
Computer station
Conference centre

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On a private beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Manicures/pedicures
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Turkish bath

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchairs on site

1 building
10 floors
100% renewable energy
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Built in 2012
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options

Room amenities

Bedroom

Bedsheets provided

Bathroom

Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

40-inch LED TV with satellite channels

Food and drink

24-hour room service
Dining table
Espresso maker
Free bottled water
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Eco-friendly toiletries
Energy-saving switches in guestrooms
Free daily newspapers
Iron/ironing board
Laptop-compatible safe
LED lighting
Phone
Recycling
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Contactless check-in and check-out are available

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

For any questions, please contact the property using the information on the booking confirmation

Beach enhancements are underway along the trunk of Palm Island, adjacent to this property. During this time, guests may experience intermittent noise disturbance and some views may be obstructed. The hotel continues to operate as normal, offering beach access, 4 swimming pools, and landscaped gardens.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Fairmont The Palm

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.

Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately AED 160 for adults and from AED 80 for children
Airport shuttle fee: AED 320 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Fairmont Hotel Palm

Fairmont Palm

Palm Fairmont

Fairmont Palm Hotel Dubai

Fairmont Palm Hotel

Fairmont Palm Dubai

Fairmont The Palm Hotel

Fairmont The Palm Dubai

Fairmont The Palm Hotel Dubai

Frequently asked questions

What is the cancellation policy at Fairmont The Palm?

Fairmont The Palm offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Fairmont The Palm?

As of 26 Aug 2025, prices found for a 1-night stay for 2 adults at Fairmont The Palm on 31 Aug 2025 start from AU$257.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Fairmont The Palm?

Yep, Fairmont The Palm has a free self car park and free valet parking.

Are there any beaches close to Fairmont The Palm?

The closest beach to Fairmont The Palm is Marina Beach (2.6 km).

Is there a spa on site at Fairmont The Palm?

Yep, there is an onsite spa at Fairmont The Palm. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Fairmont The Palm have a pool?

Yep, and guests love it! Fairmont The Palm has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Fairmont The Palm?

Fairmont The Palm features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs, 24-hour room service and espresso makers.

What makes Fairmont The Palm a romantic place to stay?

Couples spa treatments and beachfront dining, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Fairmont The Palm.

Is Fairmont The Palm family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Fairmont The Palm is a hit with families.

Are there hot tubs in the rooms at Fairmont The Palm?

No, but there are deep-soaking baths in the guestrooms.

Does Fairmont The Palm serve breakfast?

Yep, buffet breakfast is available daily between 6:30 AM and 11 AM.

Is there a free airport shuttle available at Fairmont The Palm?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Fairmont The Palm?

Yep, they've got a lounge bar and 10 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Fairmont The Palm?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Fairmont The Palm?

No, pets and service animals are not allowed.

Fairmont The Palm Reviews

9.0

Wonderful

Travelled with family

26 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Thx for all people work there

Stayed 3 nights in May 2025

10/10 Excellent

Aram

Travelled with family

25 May 2025

Liked: Cleanliness, amenities, property conditions & facilities

Was very nice hotel

Stayed 3 nights in May 2025

10/10 Excellent

Alaa, mississauga

24 May 2025

Stayed 2 nights in May 2025

8/10 Good

Abdulgader

19 May 2025

Tigran

Travelled with family

10 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service

Stayed 2 nights in May 2025

8/10 Good

Christopher Ian

7 May 2025

Liked: Cleanliness

Stayed 4 nights in May 2025

10/10 Excellent

Herinder Pal

Business traveller

4 May 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my go to business hotel. The rooms are a little tired, but service, team and food are fantastic.

Stayed 2 nights in May 2025

10/10 Excellent

Sam

Business traveller

29 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Apr 2025

6/10 Okay

Sarah

29 Apr 2025

Stayed 6 nights in Apr 2025

10/10 Excellent

Helen

Travelled with family

25 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful property with excellent staff. Great location on the Palm, short walk to Nakheel Mall.

Stayed 6 nights in Apr 2025

10/10 Excellent

Navjot Kaur

Travelled with family

24 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, amazing staff very welcoming and helpful. Highly recommended everyone to stay at Fairmont The Palm.

Stayed 3 nights in Apr 2025

4/10 Poor

Andrew T M

Travelled with partner

19 Apr 2025

Liked: Staff & service

Disliked: Property conditions & facilities

Used to be amazing. Great holiday with jazz and easy listening around the pool. The hotel Is no longer beachfront like the images as there are high walls around the beachclubs between the hotel and sea and these clubs pump out loud loud music all day and into the night. Tired decoration. Staff amazing. Standards have fallen. Good shuttle bus to the town. Stayed 5 times, won’t stay again.

Stayed 11 nights in Apr 2025

10/10 Excellent

peter, Apex

Travelled with family

17 Apr 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is amazing and well kept. It's 12-13 years old, and the rooms could start to use some updates, but that will happen over time. Everything else is top shelf, and their entire staff are kind, attentive, and take pride in their work. It's refreshing to see.

Stayed 9 nights in Apr 2025

10/10 Excellent

Michael Ernest

16 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Noisy music on beach at adjacent hotel. Great location visually on the Palm. Major dining area might consider an adults only area for adults - mornings noisy with children running about.

Stayed 7 nights in Apr 2025

4/10 Poor

PETER

Travelled with partner

16 Apr 2025

When i booked the it was supposed to be a city view which if you call the side of a building a city view. We asked to get a seaview rather than the depressing city view. We had to wait over 2 hours to get our room. And were upcharged excessivly i felt for the room. The breakfast buffet was just annoying as there was not enough staff to serve the number of people. Service around the packed pools and beaches was marginal. The music from the clubs play until 4 am one night and we could here the base in our room. Not my best vacaton.

Stayed 5 nights in Apr 2025

8/10 Good

Suzanne

15 Apr 2025

Stayed 7 nights in Apr 2025

10/10 Excellent

Gregory

13 Apr 2025

Stayed 7 nights in Apr 2025

6/10 Okay

Myisha

Travelled with family

12 Apr 2025

Liked: Cleanliness, property conditions & facilities, room comfort

The front desk service and cleanliness of this hotel was top notch. I typically avoid buffets because of how unsanitary they usually are, but even the breakfast buffet was well kept. They did give away me and my daughter’s table as soon as we got up to make us plates. No apology, they just let us stand there with plates in hand until we found our own table. After being at the pool for 2 hours, my daughter took a break, dried off, and once she returned to the pool she placed her towel on my beach chair instead of her own. One of the poolside attendants walked over shortly after and started grabbing our swim bag and shoes to toss it on another swim chair. I got out the pool to ask what he was doing and he started YELLING at me saying there was no towel on this chair so he promised the chair to someone else. I told him that’s our chair, he kept yelling at me so loud that 2 other families stepped in, vouched we’d been there for hours, and they didn’t like how he was talking to me. The man just stormed off. This rattled my nerves so bad that I almost left the pool. One of the families asked me not to let his behavior intimidate me and to finish enjoying myself, so we stayed.

Stayed 6 nights in Mar 2025

10/10 Excellent

Hannah

Travelled with family

7 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family

7 Apr 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2025

6/10 Okay

Soroush

Travelled with family

1 Apr 2025

Liked: Cleanliness, staff & service

I have been there, many time but this year services are not good and cleaning the room it's not on time so at over all its not be same as before and quality is coming down.

Stayed 12 nights in Mar 2025

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Suite, 1 Bedroom, Sea View (Fairmont Gold, Lounge Access)

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View all photos for Room, 2 Queen Beds, Sea View (Fairmont Gold, Lounge Access)

Room, 2 Queen Beds, Sea View (Fairmont Gold, Lounge Access)

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View all photos for Room, 1 King Bed (Fairmont Gold Heritage, Lounge Access)

Room, 1 King Bed (Fairmont Gold Heritage, Lounge Access)

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View all photos for Presidential Suite, 1 King Bed with Sofa bed, Sea View

Presidential Suite, 1 King Bed with Sofa bed, Sea View

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View all photos for Fairmont Gold, Room, Multiple Beds, Balcony, Sea View

Fairmont Gold, Room, Multiple Beds, Balcony, Sea View

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View all photos for Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

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View all photos for Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

Deluxe Room, Multiple Beds, Balcony, Sea View (Grand Family Heritage Palm)

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View all photos for Family Room, Multiple Beds, Balcony (Grand Family Heritage)

Family Room, Multiple Beds, Balcony (Grand Family Heritage)

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View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom

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View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms

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View all photos for Deluxe Suite, 1 Bedroom, Sea View

Deluxe Suite, 1 Bedroom, Sea View

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View all photos for Family Room, 2 Bedrooms, Balcony, Sea View (Corner Jacuzzi Palm)

Family Room, 2 Bedrooms, Balcony, Sea View (Corner Jacuzzi Palm)

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Deluxe Room, 2 Bedrooms, Kitchen

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View all photos for Apartment, 2 Bedrooms, Sea View

Apartment, 2 Bedrooms, Sea View

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