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Four Points by Sheraton Al Ain

Photo gallery for Four Points by Sheraton Al Ain

Lobby lounge
Suite, 1 Bedroom, Kitchenette | Private kitchen
3 restaurants; breakfast, lunch, dinner and brunch served
Exterior
42-inch flat-screen TV with cable channels, TV, offices

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Restaurant
  • Air-conditioning
  • Gym
The current price is AU$120
includes taxes & fees
14 June - 15 June

Explore the area

View map
Bani Yas Street 117th, Al Ain, 30000
  • Place, Wahat Hili Mall
    ‪1 min walk‬
  • Place, Al Ain Mall
    ‪9 min drive‬
  • Place, Al Ain Zoo
    ‪17 min drive‬
  • Airport, Al Ain (AAN)
    ‪24 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Smoking

Deluxe Room, 1 King Bed, Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 1 King Bed, Smoking

Minibar, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed, Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking

Suite, 1 Bedroom, Smoking | Living area

Suite, 1 Bedroom, Smoking

  • 5 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Smoking, Kitchenette

Fridge, coffee/tea maker, electric kettle, high chair

Suite, 1 Bedroom, Smoking, Kitchenette

  • 6 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchenette

Suite, 1 Bedroom, Kitchenette

Suite, 1 Bedroom, Kitchenette

  • 7 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Smoking, Balcony

Premium Room, 1 King Bed, Smoking, Balcony

Premium Room, 1 King Bed, Smoking, Balcony

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Single Beds, Smoking, Balcony

Minibar, in-room safe, desk, laptop workspace

Premium Room, 2 Single Beds, Smoking, Balcony

  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Room, 2 Single Beds, Smoking

Minibar, in-room safe, desk, laptop workspace

Classic Room, 2 Single Beds, Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

About the area

Al Ain

At Four Points by Sheraton Al Ain, you'll be connected to a shopping centre and within steps of Wahat Hili Mall. Highlights at this luxury hotel include 3 restaurants, an outdoor swimming pool and free valet parking. .A pampering day can include deep-tissue massages and hot stone massages. The buffet restaurant, Elements, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy the gym, outdoor tennis court, sauna and kids' swimming pool. 2411 square feet (104 square metres) of event facilities include 7 meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also free extended parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Al Ain hotel, you'll be 2.6 km (1.6 mi) from Hili Border Post and 3.1 km (1.9 mi) from Hili Archaeological Park.

What's nearby

  • Wahat Hili Mall - 1 min walk - 0.1 km
  • Al Ain Mall - 9 min drive - 10.2 km
  • United Arab Emirates University - 10 min drive - 9.9 km
  • Al Ain Zoo - 17 min drive - 16.8 km
  • Jebel Hafeet Mountain - 45 min drive - 42.1 km

Getting around

  • Al Ain (AAN) - 27 min drive

Restaurants

  • ‪La Brioche - ‬1 min walk
  • ‪Karak Stop - ‬3 min drive
  • ‪Papa John's - ‬5 min walk
  • ‪Graffiti Burger جرافيتي برجر - ‬18 min walk
  • ‪Dar Al Sham - دار الشام - ‬4 min drive

About this property

Four Points by Sheraton Al Ain

Four Points by Sheraton Al Ain offers its guests a kids' pool, an outdoor pool, an outdoor tennis court, and a health club. There are 3 restaurants on site, along with a coffee shop/cafΘ. Business amenities include a 24-hour business centre, 7 meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 2411 square feet (104 square metres) and includes conference space. A sauna, spa services, and a terrace are also featured at the luxury Four Points by Sheraton Al Ain. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Al Ain hotel.

  • 1 building
  • 251 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Conference rooms
  • 2411 sq ft of conference space
  • 104 sq. m of conference space
  • Built in 2014
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Four Points by Sheraton Al Ain offers 251 air-conditioned accommodations with minibars and a safe. 42-inch flat-screen televisions come with premium cable channels.

Bathrooms include a separate bath and shower, bathrobes, slippers and bidets. Business-friendly amenities include offices, desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Fridges, an iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages.

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Exterior
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  • Parking included
  • Free Wi-Fi
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The price is AU$134
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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Free secured, covered extended parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: AED 89 to 100 for adults and AED 35 to 45 for children
  • 3 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Elements
  • Nitro Brews Café
  • Sundeck A Pool Café

Things to do

  • Arcade/game room
  • Children's pool
  • Health club
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's dinnerware
  • Children's pool
  • High chair
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Pool toys
  • Refrigerator on request
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,411 square feet of conference space
  • 24-hour business centre
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a provincial park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Sports massages
  • Swedish massages
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 15 accessible parking spaces
  • 6 steps to reach entrance
  • Accessible airport shuttle
  • Accessible shuttle
  • Bathroom emergency pull cord
  • High-pile carpet in room
  • Lift (95 centimetre wide door)
  • Low-height bed (55 centimetre high)
  • Low-height desk (70 centimetre high)
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (110 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (90 centimetre wide)
  • Wheelchairs on site

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2014
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Reusable cups
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Chef service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • Office
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Each guest per room must register and provide a national ID or passport at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Al Ain

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AED 89 to 100 for adults and AED 35 to 45 for children
  • Airport shuttle fee: AED 640 per vehicle (one-way, maximum occupancy 2)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 150.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Heating is not provided
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Heating is not provided. Parties and events are allowed on site. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Four Points by Sheraton Al Ain.

Property is also known as

Hili Rayhaan
Hili Rayhaan Rotana
Hili Rayhaan Rotana Al Ain
Hili Rayhaan Rotana Hotel
Hili Rayhaan Rotana Hotel Al Ain
Hili Rotana
Rayhaan Rotana
Rotana Hili
Hili Rayhaan By Rotana Al Ain, Emirate Of Abu Dhabi
Hili Rayhaan by Rotana
Four Points by Sheraton Al Ain Hotel
Four Points by Sheraton Al Ain Al Ain
Four Points by Sheraton Al Ain Hotel Al Ain

Frequently asked questions

What is the cancellation policy at Four Points by Sheraton Al Ain?

Four Points by Sheraton Al Ain offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Four Points by Sheraton Al Ain?

As of 13 June 2026, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Al Ain on 14 June 2026 start from AU$120, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Four Points by Sheraton Al Ain?

Yep, Four Points by Sheraton Al Ain has a free self car park, free valet parking and free extended parking. Onsite parking is limited.

Is there a spa on site at Four Points by Sheraton Al Ain?

There's no onsite spa, but this property does offer services like hot stone massages.

Does Four Points by Sheraton Al Ain have a pool?

Four Points by Sheraton Al Ain has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Four Points by Sheraton Al Ain?

Four Points by Sheraton Al Ain features a health club, an outdoor pool and a steam room.

Is Four Points by Sheraton Al Ain family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Four Points by Sheraton Al Ain is a hit with families.

Does Four Points by Sheraton Al Ain serve breakfast?

You bet, full breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Four Points by Sheraton Al Ain?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Four Points by Sheraton Al Ain?

Yep, you can grab a meal at Four Points by Sheraton Al Ain's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Four Points by Sheraton Al Ain?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Four Points by Sheraton Al Ain?

No, pets and service animals are not allowed.

Four Points by Sheraton Al Ain Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 115 out of 202 reviews
Rating 8 - Good. 72 out of 202 reviews
Rating 6 - Okay. 11 out of 202 reviews
Rating 4 - Poor. 1 out of 202 reviews
Rating 2 - Terrible. 3 out of 202 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ghada

Liked: Cleanliness, staff & service, amenities
Clean
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities
I had a wonderful stay in early January, and I was delighted to see that the Christmas tree was still up, it added a nice festive touch. The room was spacious, with a large bathroom and an incredibly comfy bed that made it easy to relax after a long day. The staff were very friendly and welcoming, which made the stay even more enjoyable. The hotel’s location is very convenient, with a mall right next door, and parking was easy in the basement of the building. I would definitely stay here again!
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Anifowose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its top notch very good place I will like to visit again
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, amenities
Everything was wonderful except for the room that they gave balcony facing the wall of the mall next to the hitel.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, loved our stay here! 5* service from receptionist!! Can’t wait to be back again!
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Sohail

It’s good place to stay
Stayed 13 nights in May 2024
Verified

10/10 Excellent

sukhpreet

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it, best stay ever
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with beautiful pool and big gym, the biggest breakfast buffet I’ve seen in years and everything fresh! Staff is very friendly and in January it is very quiet and relaxing.
Stayed 1 night in Jan 2025
Verified

10/10 Excellent

paolo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay in Al Ain
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing and comfortable

Amazing stay at the Four Points brand as usual
Stayed 1 night in May 2024
Verified

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in May 2025
Verified

8/10 Good

ALMAHANAD

Liked: Staff & service, amenities, property conditions & facilities
My favourite place to stay while visiting Alain. Located in A nice and quiet part of the city
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location friendly environment underground self parking
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stafe
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Julissa

Liked: Cleanliness, staff & service, property conditions & facilities
The service was excellent. The Welcome Fruit a very nice touch!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Nov 2024
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Nice room, a bit warm

Overall a nice stay this weekend. Clean and convenient location by mall/Lulu. The AC in our room was not very strong, so it was warm at night despite trying to turn down the temperature and turn up the fan, but other than that, it was a nice stay.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was perfect, as gold member , I would like to get an upgrade for room which I never did and late check out please
Stayed 1 night in Oct 2024
Verified

6/10 Okay

Abdulla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only the food was really bad and no taste,
Stayed 1 night in Oct 2024
Verified

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
my guest room windows were leaking during the rain
Stayed 2 nights in Apr 2024
Verified

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid, avoid, avoid

Awful hotel. Hotels.com got hacked. I didn't make this reservation and according to Hotels.com the hotel wouldn't refund the fraudulent charges. Avoid this awful hotel and Hotels.com, two terrible companies to do business with.
Stayed 4 nights in Jul 2024
Verified

2/10 Terrible

Mayra

Disliked: Cleanliness, property conditions & facilities
Breakfast wasn’t great, some food didn’t look fresh, like it was from the day before. I’m not picky, but the options didn’t taste good. If I’d known, I wouldn’t have paid extra for it since I ended up skipping it some days to eat outside. Something in the room, whether the air conditioning or carpet, triggered constant allergies. My throat felt sore, I lost my voice, and I couldn’t breathe properly inside the hotel. I was fine outdoors, but the symptoms started as soon as I stepped into my room. It got so bad that I spent some nights at a friend’s house and was basically paying for a room just to store my bags. It was a 8-night stay, so I tried asking for a refund for the unused nights to book another property, as staying there was unbearable. Expedia approved a refund, but hotel didn’t, only offering to move me to another room, so that was my only option, as without the hotel approval, Expedia couldn’t release the refund. At least the new room was cleaner than the first (which had a dirty bathroom), but the allergies didn’t stop. This booking felt like a total waste of money. This Sheraton didn’t live up to the brand’s usual standards. Expect weird looks from men and judgment for not being fully covered. It made me feel uncomfortable as a Western woman. In the end, staying here was more stressful than relaxing. Between the bad food, health issues, and awkward vibes, it was a really disappointing experience.
Stayed 8 nights in Nov 2024