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Ayla Grand Hotel

5.0 star property
Luxury hotel with full-service spa and free valet parking

Photo gallery for Ayla Grand Hotel

Couples treatment room(s), sauna, steam room, body treatments
Poolside bar
Poolside bar
Outdoor pool, open 7 AM to 8 PM, pool umbrellas, pool loungers
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Pool
  • Bar
  • Housekeeping
  • Parking included
  • Spa
The current price is AU$179
includes taxes & fees
9 Nov - 10 Nov

Explore the area

View map
Othman Bin Affan Street, PO Box 222094, Al Ain
  • Place, Al Ain Mall
    ‪2 min walk‬
  • Place, Al Ain Oasis Park
    ‪16 min walk‬
  • Place, Al Ain Zoo
    ‪10 min drive‬
  • Airport, Al Ain (AAN)
    ‪23 min drive‬

Room options

Classic King Room

  • Sleeps 3

Classic Twin Room

  • Sleeps 2

View all photos for Classic Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Classic Twin Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Classic Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 35 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LED TV
Premium bedding
Blackout curtains
Private bathroom
Bathrobes
  • 37 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite (Classic)

Premium bedding, in-room safe, desk, laptop workspace

Executive Suite (Classic)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
LED TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Classic Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LED TV
  • 59 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LED TV
  • 64 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Classic Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LED TV
  • 91 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Suite, 2 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dishwasher
LED TV
  • 106 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

View all photos for Deluxe Room

Premium bedding, in-room safe, desk, laptop workspace

Deluxe Room

  • Sleeps 2

View all photos for Deluxe Executive Suite

Deluxe Executive Suite | Living area

Deluxe Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchenette
LED TV
Blackout curtains
Separate bedroom
  • 70 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Executive Suite Part smoking

  • Sleeps 2

View all photos for Classic Executive Suite Part smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic Executive Suite Part smoking

  • Sleeps 2

View all photos for Classic Two Bedrooms Suite Non smoking

LED TV

Classic Two Bedrooms Suite Non smoking

  • Sleeps 5

View all photos for Classic Three Bedrooms Suite Non smoking

LED TV

Classic Three Bedrooms Suite Non smoking

  • Sleeps 9

View all photos for Deluxe Two Bedrooms Suite Non smoking

Coffee/tea maker, electric kettle

Deluxe Two Bedrooms Suite Non smoking

  • Sleeps 5

View all photos for Deluxe One Bedroom Suite Part smoking

Premium bedding, in-room safe, desk, laptop workspace

Deluxe One Bedroom Suite Part smoking

  • Sleeps 2

View all photos for Classic One Bedroom Suite Part smoking

Premium bedding, in-room safe, desk, laptop workspace

Classic One Bedroom Suite Part smoking

  • Sleeps 2

Classic King Room Part smoking

  • Sleeps 2

Classic Twin Room Part smoking

  • Sleeps 2

Deluxe King Room Part smoking

  • Sleeps 2

Deluxe King Room Non smoking

  • Sleeps 3

Deluxe Twin Room Part smoking

  • Sleeps 2

Deluxe Twin Room Non smoking

  • Sleeps 2

View all photos for Junior Two Bedrooms Suite Non smoking

Private kitchen

Junior Two Bedrooms Suite Non smoking

  • Sleeps 5

View all photos for Executive Deluxe Suite

LED TV

Executive Deluxe Suite

  • Sleeps 3

Deluxe One-Bedroom Suite-Non-Smoking

  • Sleeps 3

Classic Executive Suite

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Deluxe Twin Room

  • Sleeps 2

About the area

Al Ain

A luxury stay in the heart of Al Ain awaits you at Ayla Grand Hotel. Within a 5-minute stroll you'll find Al Ain Mall and Al Ain Oasis Park within a 20-minute walk. Highlights at this hotel include 2 coffee shops/cafes, a full-service spa and a restaurant. .A day of pampering at Al Naeem can include deep-tissue massages, Thai massages, body wraps and body scrubs along with access to the sauna. The café, Sky 5 Cafe, serves international cuisine and is open for lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool, gym, sauna and kids' swimming pool. 389 square feet (36 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Al Ain hotel, you'll be 1.6 km (1 mi) from Al Ain National Museum and 3.1 km (1.9 mi) from Lourans Arts.

What's nearby

  • Al Ain Mall - 2 min walk - 0.2 km
  • Al Ain Oasis Park - 16 min walk - 1.4 km
  • Al Ain National Museum - 18 min walk - 1.5 km
  • United Arab Emirates University - 4 min drive - 4.1 km
  • Al Ain Zoo - 10 min drive - 9.2 km

Getting around

  • Al Ain (AAN) - 26 min drive

Restaurants

  • ‪PAUL - ‬10 min walk
  • ‪Chili's - ‬3 min walk
  • ‪Dose Never Overdose - ‬3 min walk
  • ‪Nando's - ‬7 min walk
  • ‪Cafe Du Roi - Al Ain Mall - ‬6 min walk

About this property

Ayla Grand Hotel

Luxury hotel with full-service spa and free valet parking
Ayla Grand Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as 2 coffee shops/cafes and a nearby snack bar/deli. You can enjoy a drink at the pool bar. WiFi is free in public spaces.

A business centre and 5 meeting rooms are available. Event space at this hotel measures 389 square feet (36 square metres) and includes conference space. A children's pool, a sauna, and a rooftop terrace are also featured at the luxury Ayla Grand Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Al Ain hotel.

  • 1 building
  • 220 guestrooms or units
  • 6 levels
  • 2 coffee shops
  • Conference rooms
  • 389 sq ft of conference space
  • 36 sq. m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Dining venue
Ayla Grand Hotel offers 220 accommodations with a safe and complimentary bottles of water. Beds feature premium bedding. LED televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and bidets.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

Al Naeem has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Thai massages and facials. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Front of property – evening/night
Al Ain Rotana
  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, 282 reviews
The price is AU$206
includes taxes & fees
26 Nov - 27 Nov
Al Ain Rotana

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free covered self parking on site
  • Free valet parking on site
  • Covered extended parking on site (AED 300 per week)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: AED 69 for adults and AED 50 for children
  • 2 coffee shops/cafes
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Nara
  • Sky 5 Cafe
  • Tamra

Things to do

  • Children's pool
  • Full-service spa
  • Health club
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 389 square feet of conference space
  • 5 meeting rooms
  • Business centre

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Front entrance ramp
  • Lift (104 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (112 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Built in 2017
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LED TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ayla Grand Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 69 for adults and from AED 50 for children
  • Airport shuttle fee: AED 600 per vehicle (one-way)
  • Covered extended parking fee: AED 300 per week
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AED 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 7 AM to 8 PM
  • Reservations are needed for massage services, spa treatments, and private bath/onsen. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Ayla Grand Hotel.

Property is also known as

Ayla Grand Hotel Al Ain
Ayla Grand Al Ain
Ayla Grand
TOP Ayla Grand Hotel
Ayla Grand Hotel Hotel
Ayla Grand Hotel Al Ain
Ayla Grand Hotel Hotel Al Ain

Frequently asked questions

What is the cancellation policy at Ayla Grand Hotel?

Ayla Grand Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ayla Grand Hotel?

As of 1 Nov 2025, prices found for a 1-night stay for 2 adults at Ayla Grand Hotel on 9 Nov 2025 start from AU$179.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ayla Grand Hotel?

Yep, Ayla Grand Hotel has a free self car park and free valet parking.

Is there a spa on site at Ayla Grand Hotel?

Yep, Al Naeem is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Ayla Grand Hotel have a pool?

Ayla Grand Hotel has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7 AM to 8 PM.

What luxury perks are available at Ayla Grand Hotel?

Ayla Grand Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Ayla Grand Hotel a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Ayla Grand Hotel.

Is Ayla Grand Hotel family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Ayla Grand Hotel is a hit with families.

Does Ayla Grand Hotel serve breakfast?

You bet, buffet breakfast is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Ayla Grand Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Ayla Grand Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Ayla Grand Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Ayla Grand Hotel?

No, pets and service animals are not allowed.

Reviews

Ayla Grand Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 95 out of 154 reviews
Rating 8 - Good. 39 out of 154 reviews
Rating 6 - Okay. 9 out of 154 reviews
Rating 4 - Poor. 6 out of 154 reviews
Rating 2 - Terrible. 5 out of 154 reviews

Reviews

10/10 Excellent

NEEMA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel amd location os excellent
Stayed 2 nights in Jul 2025

8/10 Good

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4stars
Stayed 10 nights in Apr 2025

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Sathish

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop swimming pool, restaurant and lounge are very nice.
Stayed 1 night in Feb 2025

10/10 Excellent

Jeffrey

Beautiful and comfortable, nice pool on rooftop!

Stayed 1 night in Jan 2025

10/10 Excellent

lydia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great family stay

Great hotel for staying in Al Ain next to a Mall
Stayed 4 nights in Dec 2024

10/10 Excellent

Musleh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Martin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The room was really nice. The TV has zero English channels. The reception and concierge never answered their phone. Breakfast Buffet was not great
Stayed 1 night in Oct 2024

10/10 Excellent

ISMAIL

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Githu, Mississauga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real nice hotel, everything looks new, clean and well maintained. Staff are very friendly. It is basically right across Al Ain mall which means you have pretty much everything you need nearby without even driving. I would stay here again.
Stayed 2 nights in Nov 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Very difficult to find any fault with this hotel. Maybe better training of the breakfast staff. None of them understood how to make a tradition English cup of tea., but that is a minor issue. We enjoyed every minute of our stay. We would love to stay there again. Keep up the high standards!
Stayed 6 nights in Oct 2023

10/10 Excellent

Oladoyin, Springfield

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 6 nights in Oct 2023

4/10 Poor

Mahmoud

Travelled with family
Disliked: Cleanliness, staff & service
Really disappointed with our experience at Ayla Grand Hotel. We found black and red mould in the bathroom (around the shower, bath and bathroom fittings) and a dirty scum around the bath plug - we raised this with a lady on reception who said she would arrange for someone to clean it whilst we were out, we returned and the bathroom was exactly as it was when we left. The room lacks the basic amenities that you would expect in a 5* hotel (for example; bath robe, coffee machine, conditioner, smart/streaming TV and an iron that steams). We were staying with our baby son, and the glass protection on the bedside tables were not secured and nearly fell on my son when lightly knocked - this is really unsafe. Ayla Grand has also clearly cut costs where possible, poor workmanship is evident - one sign of this was the bathroom sink which was nearly unusable due to the faucet being too short for the size of the sink. I’m concerned as we’re due to return to the hotel later this week, and I’d like to speak to someone from the management team to ensure that our experience is at least slightly improved.
Stayed 3 nights in Oct 2023

8/10 Good

Ameena

Stayed 1 night in Jul 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to shopping, quiet location, great services
Stayed 4 nights in Nov 2022

10/10 Excellent

KHARDIATA

8/10 Good

Jawhara

Stayed 1 night in May 2022

8/10 Good

Batool

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

My stay at Ayla grand

It is more of a 4-star standard. The suite was nice. The hotel did not have an adaptor with lots of discussions and talking to the manager an adaptor was provided. Empty plates and cutlery are provided at a cost.
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, room comfort

So bad check in

Check in staff so so so bad. This is not 5 star hotel this is -5 star hotel.
Stayed 1 night in Jun 2022

6/10 Okay

Dustin

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The stay ok but the receptionist people wasn't that friendly and when I wanted my fiance's sisters and her brother in laws to stop by to visit they told me that only two guests at a time. I felt like they were treating me and my future wife and family badly. They told either i could have two guests or my fiance and I would have to check out right than and there!!!
Stayed 5 nights in Apr 2022

10/10 Excellent

Shaimaa

Liked: Cleanliness, staff & service, property conditions & facilities
The best place to stay in Al Ain !
Stayed 2 nights in Apr 2022

6/10 Okay

Hassan

Business traveller
Disliked: Cleanliness, staff & service
I arrived on checkout date at 12:00 and informed the receptionist to check my
Stayed 3 nights in Mar 2022