4/10 Poor
Mirzam
Travelled with family
12 June 2025
We had a safety incident in this hotel.At 2 am a completely naked intruder opened our door and attempted to walk in. He could not fully open the door as I always wedge the door with a chair. The light from the hallway woke me up and I ran to the door yelling to him to stop him from coming in. I was able to stop him and secure the door. My husband, my 12 year old and I were very scared and called the police. The police came promptly but they could not find the intruder. The manager dismissed me by saying the records showed the door had not been opened since 10 pm. I was made to feel that I was exaggerated in my response, that I had probable left the door unsecured or that I was dreaming/confused and the guy probably was partying and got confused or was sleep walking. She made up so many excuses. She kept insisting that Iceland was totally safe. We are not sure how the intruder opened the electronic door. (Also, the door did not have in inside bolt or a fish eye.) The management did not have any compassion for our situation. They were more interested in defending themselves and excusing the intruder as a prank or a "confusion".I have remained anxious and have not been able to sleep well since this incident. Iceland might be a very safe country but there are bad people anywhere.
Mirzam
Stayed 1 night in Jun 2025