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Best Western Plus Paradise Hotel Dilijan

3.5 star property
Family-friendly hotel with 3 restaurants and 2 outdoor pools

Photo gallery for Best Western Plus Paradise Hotel Dilijan

Indoor pool, 2 outdoor pools, open 10 AM to 9:00 PM, free pool cabanas
Sauna, hot tub, deep-tissue massages, Swedish massages, sports massages
Exterior
Superior Room, 1 King Bed, Non Smoking
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Spa
  • Gym
  • Pool
The current price is AU$202
includes taxes & fees
27 July - 28 July

Explore the area

Map
156 Kamo Str, Dilijan, DLJ, 3906
  • Dilijan City Stadium
    ‪8 min drive‬
  • Dilijan Historic Centre
    ‪8 min drive‬
  • Haghartsin Monastery
    ‪22 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed, Non Smoking, Jetted Tub

Deluxe Suite, 1 King Bed, Non Smoking, Jetted Tub

Deluxe Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Balcony
Soundproofed
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Fan
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking, Balcony

Executive Room, 1 King Bed, Non Smoking, Balcony

Executive Room, 1 King Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Select Comfort bed
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Comfort Room, 1 Queen Bed, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Fan
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, Multiple Beds, Non Smoking, Balcony

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Suite, Multiple Beds, Non Smoking, Balcony

Highlights

Balcony
Soundproofed
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Select Comfort bed
Fan
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (Living Room)

Suite, 1 King Bed, Non Smoking, Balcony (Living Room)

Suite, 1 King Bed, Non Smoking, Balcony (Living Room)

Highlights

Balcony
Soundproofed
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Select Comfort bed
Fan
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Superior Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Apartment, Multiple Beds, Non Smoking, Terrace

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Family Apartment, Multiple Beds, Non Smoking, Terrace

Highlights

Balcony
Soundproofed
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Fan
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Mountain View

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Deluxe Room, 1 King Bed, Non Smoking, Mountain View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Soundproofed
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
Fan
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Living Room)

Premium bedding, Select Comfort beds, in-room safe, blackout curtains

Suite, 1 King Bed, Non Smoking, Jetted Tub (Living Room)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2023
  • Mountain view
  • Sleeps 2
  • 1 King Bed

About the area

Dilijan

A family-friendly stay in Dilijan awaits you at Best Western Plus Paradise Hotel Dilijan. You'll be 7.1 km (4.4 mi) from Dilijan City Stadium and 7.3 km (4.5 mi) from Dilijan Historic Centre. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with access to the sauna and hot tub. The family restaurant, Paradise Restaurant, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Paradise Bar is the hotel's own bar, serving drinks along with breakfast and brunch. Enjoy the 2 hot tubs, indoor swimming pool and free kids' club plus access to a playground. Other amenities include free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7 AM and 11 AM. There's also free valet parking, along with the convenience of an airport shuttle. .With a stay at this 3.5-property class Dilijan hotel, you'll be 19.1 km (11.9 mi) from Haghartsin Monastery.

What's nearby

  • Dilijan National Park - 14 min walk - 1.2 km
  • Dilijan City Stadium - 8 min drive - 6.7 km
  • Dilijan Historic Centre - 8 min drive - 6.7 km
  • Haghartsin Monastery - 22 min drive - 20.3 km
  • Sevanavank Monastery - 22 min drive - 25.8 km

Getting around

  • Yerevan (EVN-Zvartnots Intl.) - 111 min drive

Restaurants

  • ‪Cafe #2 - ‬7 min drive
  • ‪IMTOON Gastroliving - ‬11 min drive
  • ‪Kchuch restaurant Dilijan/ Կճուճ - ‬7 min drive
  • ‪Ker U Sus - ‬8 min drive
  • ‪Քարահունջ / Carahunge Cafe & More - ‬7 min drive

About this property

Best Western Plus Paradise Hotel Dilijan

Family-friendly hotel with 3 restaurants and 2 outdoor pools
Best Western Plus Paradise Hotel Dilijan offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with an indoor pool and a sauna. There are 3 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 2 bars/lounges. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A business centre, 4 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2691 square feet (250 square metres) and includes a conference centre. A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly Best Western Plus Paradise Hotel Dilijan. You'll have access to the indoor pool and outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. A complete renovation of Best Western Plus Paradise Hotel Dilijan was completed in June 2023.

Smoking is allowed in designated areas at this 3.5-star Dilijan hotel.

  • 1 building
  • 100 guestrooms or units
  • 3 dining venues
  • 2 bars by the pool
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • 2691 sq ft of conference space
  • 250 sq. m of conference space
  • Built in 2011
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Library
  • Garden
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Best Western Plus Paradise Hotel Dilijan offers 100 accommodations with espresso makers and a safe. Rooms open to balconies. Select Comfort beds feature premium bedding. 32-inch Smart televisions come with cable channels.

Bathrooms include baths or showers with in-room jetted baths, a rainfall showerhead and a hydromassage showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries. This Dilijan hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include deep-tissue massages, sports massages and Swedish massages. The spa is equipped with a sauna and a hot tub. The spa is open daily.

Languages

English, French, Russian

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 2 poolside bars
  • 3 restaurants
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Paradise Bar
  • Paradise Cafe
  • Paradise Restaurant

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Books
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Library
  • Outdoor pool (guest access)
  • Playground
  • Sauna
  • Steam room
  • Table tennis
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Fenced pool
  • Free children's club
  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Mini-fridge
  • Playground
  • Pool gate
  • Pool toys
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (2,691 square foot of space)
  • Coworking space

Outdoors

  • Free pool cabanas
  • Garden
  • In a national park
  • In the mountains
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Deep-tissue massages
  • Hot tub
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible spa

More

  • 1 building
  • Ballroom
  • Banquet hall
  • Built in 2011
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Reception hall
  • Renovated entire property - June 2023
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Day bed
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub or hydromassage showerhead
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Mini-fridge

More

  • Electrical adapters
  • Fan
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee: 50-per cent of room rate
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Best Western Plus Paradise Hotel Dilijan

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are available for AMD 18000.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AMD 15000 per vehicle
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee: 50 per cent of room rate
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AMD 18000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards, mobile payments and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, debit cards, cash and mobile payments.

We should mention

  • If entering the country requires a visa, the property may be able to help you with some of the supporting documents necessary to obtain one. The property may charge for these services even if you cancel your reservation. Any arrangements are exclusively between the property and yourself. For more details, you can contact the property at the number on your booking confirmation.
  • The seasonal pool will open on 15 May and close on 31 October.
  • Pool access available from 10 AM to 9:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Best Western Dilijan
Best Western Paradise Dilijan
Best Western Paradise Hotel Dilijan
Dilijan Best Western
Paradise Hotel Dilijan
Best Western Plus Paradise Hotel
Best Western Plus Paradise Dilijan
Plus Paradise Dilijan Dilijan
Best Western Plus Paradise Hotel Dilijan Hotel
Best Western Plus Paradise Hotel Dilijan Dilijan
Best Western Plus Paradise Hotel Dilijan Hotel Dilijan

Frequently asked questions

Is parking available at Best Western Plus Paradise Hotel Dilijan?

Yep, Best Western Plus Paradise Hotel Dilijan has a free self car park and free valet parking.

How much does it cost to stay at Best Western Plus Paradise Hotel Dilijan?

As of 5 July 2025, prices found for a 1-night stay for 2 adults at Best Western Plus Paradise Hotel Dilijan on 27 July 2025 start from AU$202.42, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Best Western Plus Paradise Hotel Dilijan?

Yep, there is an onsite spa at Best Western Plus Paradise Hotel Dilijan. It has 2 hot tubs and a sauna. You'll enjoy services like Swedish massages.

Does Best Western Plus Paradise Hotel Dilijan have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella. The pool is open 10 AM to 9:00 PM (Seasonal outdoor pool open from May 15 to October 31).

What luxury perks are available at Best Western Plus Paradise Hotel Dilijan?

Best Western Plus Paradise Hotel Dilijan features 2 poolside bars, 2 outdoor pools and 2 hot tubs. All guestrooms come with Private jetted baths, hydromassage showerheads and Select Comfort beds.

What makes Best Western Plus Paradise Hotel Dilijan a romantic place to stay?

A hot tub and garden-view dining, as well as Jetted bath and comfy beds in the guestrooms, help set the scene for a romantic weekend at Best Western Plus Paradise Hotel Dilijan.

Is Best Western Plus Paradise Hotel Dilijan family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Best Western Plus Paradise Hotel Dilijan is a hit with families.

Are there hot tubs in the rooms at Best Western Plus Paradise Hotel Dilijan?

No, but there are Jetted bath in the guestrooms.

Does Best Western Plus Paradise Hotel Dilijan serve breakfast?

Yep, complimentary buffet breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at Best Western Plus Paradise Hotel Dilijan?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Best Western Plus Paradise Hotel Dilijan?

Relax with a coldie at the 2 poolside bars or 2 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Best Western Plus Paradise Hotel Dilijan?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Best Western Plus Paradise Hotel Dilijan?

No, pets and service animals are not allowed.

Best Western Plus Paradise Hotel Dilijan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 22 out of 30 reviews
Rating 8 - Good. 5 out of 30 reviews
Rating 6 - Okay. 1 out of 30 reviews
Rating 4 - Poor. 1 out of 30 reviews
Rating 2 - Terrible. 1 out of 30 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Maxim

Stayed 2 nights in Aug 2024

10/10 Excellent

amalya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and restaurant, nice swimming pools, concierge service is excellent
Stayed 1 night in Jun 2024

10/10 Excellent

Tatevik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service is great, location is amazing, pools are wonderful, breakfast food abundant in variety.
Stayed 2 nights in Jun 2023

10/10 Excellent

Hovhannes, Santa Clara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, excellent breakfast and dining, 2 pools and friendly staff.
Stayed 1 night in Jul 2023

10/10 Excellent

DJON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for weekend

Very good service, clean rooms and amazing facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Elie

Stayed 2 nights in Jun 2023

10/10 Excellent

Grigory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Zara

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Open air pools are great, heated and warm even in cold weather. Renovation in rooms needed but overall stay is excellent
Stayed 1 night in Jun 2022

10/10 Excellent

DR HAKIMUDDIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good!!! Food was super tasty!!
Stayed 1 night in May 2022

8/10 Good

Elena

Stayed 1 night in May 2022

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful place!

It was amazing gateway! Great hotel, very clean and tidy! Friendly staff.
Stayed 2 nights in Mar 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about hotel and insane nature of Dilijan
Stayed 1 night in Oct 2020

10/10 Excellent

Armen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Really great place.
Stayed 1 night in Jul 2020

10/10 Excellent

Tatev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big hotel with nice views and nice pool. There are 2 pools, and th water is nice and the view is nice.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff friendly and hardworking, however there is a strong sewage odor that emerges continuously from the bathroom....this needs to be ameliorated to make it a really great property....pools fantastic, pool bar and covered lounge are in a very beautiful setting.
Stayed 2 nights in Jul 2019

8/10 Good

Lydia

Liked: Cleanliness, staff & service

Paper thin walls

Very nice hotel with friendly staff, breakfast was not the best. Wifi was good. One thing made our stay uncomfortable is the thin walls between rooms !!!!, you could hear other people as they were in yr room. We had next door bang on the wall because we had the tv on with normal volume!!! I will not stay there again for sure.
Stayed 2 nights in Jul 2017

4/10 Poor

Eliza, Dilijian, Armenia

Liked: Cleanliness
Disliked: Staff & service, room comfort

Shake down for cash

Receptionist told me my reservation was not in their system. Told me I could have a room if I paid in cash. As soon as I started making calls to other hotels, she found my reservation. My room was clean, but the bathroom ventilation wasn't working, the mattress felt like cardboard, the phone didn't work. Three times staff knocked at my door, because they couldn't call me, brought me complimentary tea, then cake, then a flip phone so the manager could speak with me, to apologize for the mix up at reception. I was trying to work, in between these visits. Then a loud party started in the next room . Walls were paper thin. I complained, and staff said they could move me. Why, I asked, could they not move the noisy neighbors or tell them to be quiet? They took my suggestion, and the neighbors (I suspect they were hotel staff, not guests) went away. Breakfast was served , starting from 8:30a.m. I had an 8a.m. meeting across town. They offered me a box lunch - bologna and cheese slices, 3 rolls w/ butter, cake and cookies. No coffee or tea. Entrance walkway was not entirely cleared of snow, taxis cannot drive up to drop off guests in front of the entrance.

10/10 Excellent

Narek, San Francisco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing place Delijian

it was great!

8/10 Good

Mamajanyan, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delicious food

Front desk was very nice and polite. Food was delicious. The hotel was just a little bit far from everything.

8/10 Good

David

Liked: Cleanliness, staff & service
Excellent -- attentive, helpful and friendly -- staff!! My room was very clean and was kept clean during my 6 nights in the hotel. The restaurant was also excellent. There are three pools in this hotel, which is also impressive. I am more negative about three matters which are probably less relevant for most people. First, the gym is a dangerous disaster zone and should be avoided. Neither of the running treadmills worked during my rather lengthy stay. None of the equipment worked and the two weight machines were in a dangerous state. It really shouldn't be expensive to bring in better (at least functional equipment) equipment. Second, the largest of the two outdoor pools seemed rather dirty and the water had a strange smell. There was a worryinglt dirty ring around the top edge of the side of the pool. As for the strange smell, given that the water of Dilijan is of an excellent quality and plentiful, I found this particularly odd. The strange smell might come from the chlorine used. However, having swum in hotel pools around the room (including at least 20 African countries!), I have never previously encountered such a strange smelling pool!! Still, the area around the pool was kept very clean and there were staff available to provide towels, etc.. I did not try the other two pools which looked perfectly clean from a distance. Third, the hotel room air conditioning was loud and dysfunctional. Given, the cool mountain nights, air conditioning should be needed for most people
Stayed 6 nights in Aug 2023

2/10 Terrible

Gagik

Disliked: Staff & service
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice hotel in a gorgeous spot in Dilijan. We've loved our stay here. The breakfast is delicious and perfect!
Stayed 1 night in Jan 2020