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Shousuke no Yado Takinoyu

4.0 star property
Riverside ryokan with 3 restaurants, steps from Higashiyama Onsen

Photo gallery for Shousuke no Yado Takinoyu

Exterior
Property video
Lobby lounge
Standard Japanese Style Room
Deluxe Japanese Style Room

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Business services
The current price is AU$181
2 Mar - 3 Mar

Explore the area

View map
108 Higashiyama Onsen, Aizuwakamatsu, Fukushima, 965-0814
  • Place, Higashiyama Onsen
    ‪1 min walk‬
  • Place, Aizu Samurai Mansion
    ‪14 min walk‬
  • Place, Oyakuen Garden
    ‪5 min drive‬

Room options

View all photos for Standard Japanese Style Room

Standard Japanese Style Room

Standard Japanese Style Room

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Garden
Air conditioning
Heating
Club Lounge
Fridge
Flat-screen TV
Renovated in 2018
Fan
  • Mountain view
  • 20 sq m
  • Sleeps 4
  • 4 Single Futons

View all photos for Deluxe Japanese Style Room

Deluxe Japanese Style Room

Deluxe Japanese Style Room

Highlights

Garden
Air conditioning
Heating
Club Lounge
Fridge
Flat-screen TV
Renovated in 2018
Separate bedroom
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 5
  • 4 Single Futons

View all photos for Japanese Western Style Room

Japanese Western Style Room

Japanese Western Style Room

7.4 out of 10
Good
(3 reviews)

Highlights

Garden
Air conditioning
Heating
Club Lounge
Fridge
Flat-screen TV
Renovated in 2018
Separate bedroom
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

View all photos for Superior Japanese Style Room

Superior Japanese Style Room

Superior Japanese Style Room

Highlights

Garden
Air conditioning
Heating
Club Lounge
Fridge
Flat-screen TV
Renovated in 2018
Fan
  • Mountain view
  • 25 sq m
  • Sleeps 6
  • 6 Single Futons

View all photos for Japanese Western Style Room

Japanese Western Style Room

Japanese Western Style Room

Highlights

Garden
Air conditioning
Heating
Club Lounge
Fridge
Flat-screen TV
Renovated in 2018
Separate bedroom
  • Garden view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Futons and 2 Single Beds

About the area

Aizuwakamatsu

Shousuke no Yado Takinoyu places you steps from Higashiyama Onsen and within a 15-minute stroll of Aizu Samurai Mansion. Highlights at this ryokan include 3 restaurants, free self-parking and a sauna. .The theme restaurant, Kaikatei, serves Japanese cuisine and is open for dinner. Enjoy access to hot springs and a playground. Additionally, you'll find free Wi-Fi in public areas and laundry facilities. Japanese breakfast is available daily between 7:30 AM and 9:30 AM. There's also limited parking, along with the convenience of free train pick-up service. .With a stay at this 4-property class Aizuwakamatsu ryokan, you'll be 2.6 km (1.6 mi) from Oyakuen Garden and 2.9 km (1.8 mi) from Fukushima Prefectural Museum.

What's nearby

  • Higashiyama Onsen - 1 min walk - 0.0 km
  • Nepal Museum - 12 min walk - 1.1 km
  • Aizu Samurai Mansion - 14 min walk - 1.2 km
  • Oyakuen Garden - 5 min drive - 2.4 km
  • Aizuwakamatsu Castle - 7 min drive - 3.3 km

Getting around

  • Aizu-Wakamatsu Station - 16 min drive
  • Fukushima (FKS) - 155 min drive

Restaurants

  • ‪マクドナルド - ‬5 min drive
  • ‪Starbucks - ‬5 min drive
  • ‪横浜家系ラーメン 創心家 - ‬5 min drive
  • ‪魚べい 会津城南店 - ‬5 min drive
  • ‪丸亀製麺会津若松店 - ‬4 min drive

About this property

Shousuke no Yado Takinoyu

Riverside ryokan with 3 restaurants, steps from Higashiyama Onsen
Shousuke no Yado Takinoyu offers its guests hot springs and a sauna. There are 3 restaurants on site. Meeting rooms and coworking spaces are available.

Public spaces have free WiFi. A vending machine, multilingual staff, and gift shops/newsstands are also featured at Shousuke no Yado Takinoyu. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis. A complete renovation of Shousuke no Yado Takinoyu was completed in May 2018.

Smoking is allowed in designated areas at this 4-star Aizuwakamatsu ryokan.

  • 50 guestrooms or units
  • 7 levels
  • 3 buildings
  • 3 dining venues
  • Conference rooms
  • Built in 1880
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Locker space
Shousuke no Yado Takinoyu offers 50 air-conditioned accommodations with minibars and a safe. Beds feature down duvets. 32-inch flat-screen televisions come with digital channels.

Bathrooms include slippers, bidets, complimentary toiletries and hairdryers. This Aizuwakamatsu ryokan provides complimentary wireless Internet access, with a speed of 50+ Mbps. Additionally, rooms include fans and blackout curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Private bath/onsen services include an indoor private onsen (in communal space) and an outdoor private onsen (in communal space). Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open 24 hours a day. There are 10 hot springs open between 1:00 PM and midnight.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 150 metres
  • Street parking available
  • Free train station pick-up shuttle from 5:30 PM to 6:00 PM
  • Train station shuttle at scheduled times, on request
  • Bus station shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily Japanese breakfast available 7:30 AM to 9:30 AM for a fee: JPY 2,200 to 5,500 for adults and JPY 2,200 to 5,500 for children
  • 3 restaurants
  • Couples/private dining
  • Kaiseki meal
  • Tea service

Restaurants on site

  • Hana-Mizuki
  • Kaikatei
  • Ohara-Tei

Things to do

  • 10 hot springs
  • Bicycle storage
  • Books
  • Outdoor pool (guest access)
  • Pachinko
  • Playground
  • Sauna
  • Shopping
  • Wine tours

Family friendly

  • Access to nearby outdoor pool
  • Baby toys
  • Children's books
  • Children's toys
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Stroller

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Business services

  • Coworking space
  • Meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a river

Spa

  • 10 hot springs
  • 24-hour public bath
  • Hot springs open from 1:00 PM - midnight
  • Hot springs water temperature - 42 ºC
  • Private indoor onsen (mineral springs) in communal space
  • Private outdoor onsen (mineral springs) in communal space
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 3 steps to reach entrance
  • Accessible bus station shuttle
  • Accessible train station shuttle
  • Cobblestone flooring in public areas
  • Front entrance ramp
  • Handrails in hallways (110 centimetre high)
  • Handrails in stairways (110 centimetre high)
  • Lift (120 centimetre wide door)
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 3 buildings
  • 7 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 1880
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Genkan (entryway)
  • Local artist showcase
  • Renovated entire property - May 2018
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free extra futon

Bathroom

  • Bidet
  • Children's slippers
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle
  • In-room dining only
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Fan
  • Geta (wooden sandals)
  • Heating
  • LED lighting
  • Safe
  • Tokonoma (alcove)
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the train station and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
Guests driving to the property should contact this property in advance (e.g. directions)
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 350.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for Japanese breakfast: approximately JPY 2200 to 5500 for adults and JPY 2200 to 5500 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and high chair
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds and high chair. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Parties and events (including family gatherings, birthday parties and weddings) are allowed on site. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 1:00 PM to midnight.
  • Reservations are needed for private bath/onsen. For reservations, contact the ryokan before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Alcohol isn't allowed at Shousuke no Yado Takinoyu.
  • Set meals are served in guestrooms only (no menus or public dining).
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Syosuke No Yado Takinoyu Hotel AIZUWAKAMATSU
Syosuke No Yado Takinoyu AIZUWAKAMATSU
Syosuke No Yado Takinoyu Inn AIZUWAKAMATSU
Higashiyama Onsen Shousuke no Yado Takinoyu Inn Aizuwakamatsu
Higashiyama Onsen Shousuke no Yado Takinoyu Inn
Higashiyama Onsen Shousuke no Yado Takinoyu Aizuwakamatsu
Shousuke no Yado Takinoyu Inn Aizuwakamatsu
Higashiyama Onsen Shousuke no Yado Takinoyu
Shousuke no Yado Takinoyu Inn
Shousuke no Yado Takinoyu Aizuwakamatsu
Ryokan Shousuke no Yado Takinoyu Aizuwakamatsu
Aizuwakamatsu Shousuke no Yado Takinoyu Ryokan
Ryokan Shousuke no Yado Takinoyu
Syosuke No Yado Takinoyu
Shousuke no Yado Takinoyu Ryokan
Shousuke no Yado Takinoyu Aizuwakamatsu
Shousuke no Yado Takinoyu Ryokan Aizuwakamatsu

Frequently asked questions

Is parking available at Shousuke no Yado Takinoyu?

Yep, Shousuke no Yado Takinoyu has a free self car park. Onsite parking is limited.

How much does it cost to stay at Shousuke no Yado Takinoyu?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at Shousuke no Yado Takinoyu on 2 Mar 2026 start from AU$174.66, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shousuke no Yado Takinoyu family-friendly?

You bet! With amenities such as a playground and laundry facilities, as well as children's slippers and children's books in the guestrooms, it's no surprise that Shousuke no Yado Takinoyu is a hit with families.

Does Shousuke no Yado Takinoyu serve breakfast?

Sure does, Japanese brekkie is offered daily between 7:30 AM and 9:30 AM.

Is there a free airport shuttle available at Shousuke no Yado Takinoyu?

No, Shousuke no Yado Takinoyu does not offer an airport shuttle service.

Is there a bar or restaurant at Shousuke no Yado Takinoyu?

Yep, you can grab a meal at Shousuke no Yado Takinoyu's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Shousuke no Yado Takinoyu?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Shousuke no Yado Takinoyu?

No, pets are not allowed.

Shousuke no Yado Takinoyu Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 82 reviews
Rating 8 - Good. 26 out of 82 reviews
Rating 6 - Okay. 13 out of 82 reviews
Rating 4 - Poor. 10 out of 82 reviews
Rating 2 - Terrible. 3 out of 82 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Jimmy

Stayed 2 nights in Oct 2025

8/10 Good

swee san

Liked: Cleanliness, staff & service, property conditions & facilities
Unbalanced of western and japanese food for buffet
Stayed 1 night in Aug 2025

10/10 Excellent

Ken

Stayed 1 night in May 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Po Tak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had had a great stay in this beautiful hotel. One of our group members had left behind his bag in a remote restaurant prior to his arrival and with the great assistance of the hotel staff, we managed eventually to confirm that the bag had been sent to a police station. The staff, who didn’t speak good English , had been very patient in understanding my Japanese of limited proficiency , and had the matter sorted out to our great satisfaction.
Stayed 1 night in May 2024

8/10 Good

Kritsana

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it from the start. Nice warm welcome with Japanese macha tea and sweet. Screen with traditional play showing on screen over the river... Very neat clean and comfortable room. Onsen was amazing! I used rental bath! I enjoyed wonderful sky and nature! Just loved everything about this place!
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. Location and Onsens were amazing. Traditional Japanese food.
Stayed 4 nights in Jan 2020

10/10 Excellent

MINORI

Stayed 1 night in Oct 2025

8/10 Good

sato

Travelled with family and small children
Liked: Cleanliness, amenities
孫と一緒でしたが配慮して頂き楽しく過ごせました。 ただ、温泉のそばやお部屋に飲み水をセットしてあったら嬉しいと思いました。
Stayed 1 night in May 2025

10/10 Excellent

MAMI

Liked: Cleanliness, staff & service, property conditions & facilities
綺麗でした
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities

ゆっくりした時間でした。

初めての夫婦での温泉旅行でした。 サイトを見ながら決めましたが、お部屋がお洒落だったので選びました。 しかし、お部屋は旧館側なのでしょう狭い部屋でした。お部屋情報は欲しいかと思いました。換気口等の掃除もしっかりしてくださると良いと思います。 女性の浴衣のサービスは素敵でした。旦那の分も丈が長目の物を頼んだら、お部屋まで持ってきてくれました。 廊下ですれ違うスタッフさんは、ほとんどの方が挨拶をしてくれ、気持ちが良かったです。機会があったらまたお世話になります。 ありがとうございました。
Stayed 1 night in Jan 2025

10/10 Excellent

KEIKO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉から見える滝や、部屋から見える新緑の景色が最高でした。 注意書きにある通り、人手不足は否めませんが、仕方ないと割り切れば宿自体はとても良い所でした。またぜひお伺いしたいです。
Stayed 1 night in Jul 2024

6/10 Okay

sonja

Disliked: Property conditions & facilities, room comfort

Beware of futons

The room was tidy apart from some cobwebs in the sealing. The hotel in general had quite a lot of cobwebs and insects here and there on corridors etc. English was mentioned as one of the languages but still it was very difficult to take care of anything in English. Otherwise service was polite. The one thing that really seems wrong to us westerners is the fact that the traditional rooms are said to have 'futons'. These are in fact thin ordinary foldable matresses and uncomfortable to people normally sleeping on beds. We thought of futons as thick matresses filled with hay, so quite sturdy - but no.
Stayed 3 nights in Jun 2024

6/10 Okay

YUKIYO

Travelled with family
部屋全体が寛げる様にか、暗い証明で洋服のロッカーの中も見えず持参した懐中電灯で確認したら蜘蛛の巣が張っていて、スタッフの方に掃除して頂きました。若い頃と違い、歳を取ると暗い証明は見え難くて、疲れました。窓からの景色は川が流れてて、とても良い景色でしたが。
Stayed 2 nights in May 2024

4/10 Poor

DAIZO

Travelled with partner
Disliked: Staff & service
スタッフのホスピタリティが一部の方を除いて全体的にない
Stayed 1 night in May 2024

8/10 Good

SHIZUE

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
スタッフさんはとても親切でした。お部屋の内風呂のお湯がなかなか出ず残念でした。ウェルカムドリンクや、かわいい浴衣のサービスは良かった点です。交通機関が少なく、車での利用でしたら問題なくくつろげる施設です。
Stayed 1 night in Mar 2024

6/10 Okay

テツヤ

Stayed 1 night in Dec 2023

10/10 Excellent

kouzi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
川沿いの静かな温泉。癒されました。ありがとうございました。
Stayed 1 night in Nov 2023

8/10 Good

Tetsuto

Stayed 1 night in Aug 2023

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

真紀

Travelled with family
Liked: Cleanliness
宿が川沿いにあり、露天風呂はその音に癒されますが、スタンダードなお部屋は、窓が開かないので、川の音が殆ど聞こえません。 露天の足湯があり、川の音に癒されながら、ゆっくり過ごす事が出来ますが、2人かけが2席しかないので、狭く感じますし、長々と座るには気が引けます… タオルは室内の備え付けを利用する感じですが、宿泊中交換がありません(フロントに言えばおそらく可能) タオルをかけておく所が小さく、バスタオルの干せる大きめのタオルかけがあると良いなぁと感じました。 スタンダードなプランでは、部屋食ではなく、食堂での食事ですが、客数が多い為か、用意してあった感の食事内容ですが、一品出来立ての品の提供あり、それが嬉しかったです。 概ね価格に見合った宿だと思います。
Stayed 1 night in Jun 2023

10/10 Excellent

Li

Liked: Cleanliness, staff & service, property conditions & facilities
第一次體驗温泉酒店 晚餐早餐都有驚喜 飽肚 訓覺有啲唔舒服 床褥質素一般般 房間有好多地方有紙巾 有護膚品提供 浸温泉空間好大 好舒服 仲有雪糕 啤酒享用 交通比較唔方便 車選擇小
Stayed 1 night in Jun 2023

10/10 Excellent

Mahoko

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

庄助の宿

ゆっくり休むことができました。食事も美味しかったです。
Stayed 1 night in May 2023

2/10 Terrible

Masayosi

Disliked: Cleanliness, staff & service, property conditions & facilities
良かった点は目の前を豪快な滝の流れを見ながらの大浴場の温泉は広くてすばらしい。しかも夕刻限定で温泉から上がると生ビールとソフトクリームが無料で提供されていて格別なおいしさ。夕食・朝食も豪華で中居さんも感じが良くてきぱきと給仕してくれた。 しかしこれらを考慮してもとても知人には勧る気にはなれない。まずフロントの対応は最悪で接客の何たるかを知らないのではないかと思ってしまう。チェックイン時間の10分前ほどに到着してロビーでまっていたが、フロントのスタッフは全く反応なし。その内別の客も到着してきたので2分前ぐらいに窓口に行き名前を告げたが、スタッフは時計を見てまだチェックイン時間前だと言いたげな様子。結局嫌々ながら手続きを始めてはくれたが、自分は1分たりとも始業前には働かないという態度がありありと感じられた。ビジネスホテルなどでも部屋の準備が済んでいれば時間前に受け付けてくれるところも多い中、ある意味で稀有な経験だった。 それ以外にも客室には入ったところに押し入れ、トイレ、シャワー室、エアコン・照明スイッチなどがあるのだがどこも薄暗くてスマホをかざさないと場所が分からない。居間は明るいがスイッチ類が全て居間の外にありスタンドもない為、就寝時は真っ暗な中を布団までたどり着かねばならない。部屋に置いてあるマニュアルには客のプライバシー尊重で中居さんは部屋には原則入らない云々などが書いてあるが、正直に人出不足で勘弁してほしいと書くべきではないだろうか。 極めつけが前の宿泊客が飲んで使ったお茶のティーバッグが入れ物の中に残っていたこと。さすがにこんな体験は初めて。人出が足りないからなのだろうが、接客サービスの体をなしていない感じがした。
Stayed 1 night in May 2023