6/10 Okay
Phoi-Thi
3 Oct 2023
Liked: Cleanliness
Disliked: Staff & service
Disappointing
Hotel was disappointing. We booked the largest suite with the rooftop terrace that we were not allowed to use. They told us it had safety issues. So we paid for the terrace but got no terrace and no reduction in price. The shower did not drain so flooded every time we took a shower, even when it was just 5 minutes. The hot tub in the room also leaked which explains the sewage smell. The staff knew. We saw them open all the windows and terrace doors when they were cleaning. The smell was wretched. We had to sleep with the windows and terrace door open which lead to lots of mosquitos and horrible bites. We left two nights early knowing we wouldn’t get a refund but they still charged us all the taxes. Don’t do the hotel breakfast. Not worth the €25 per person. Going in September meant the bar upstairs had no attendant. You have to call down to have them bring anything up. Not something you expect from a 5 star hotel. It was truly a 4 star hotel that needs a lot of maintenance.
Phoi-Thi
Stayed 4 nights in Sep 2023