6/10 Okay
Kevin
13 Feb 2024
Disliked: Cleanliness, property conditions & facilities
Basic hotel, wouldn't recommend. Some staff bad!
The hotel is a 3star at best and in need of some serious TLC. It's a shame because it could have great potential with the beachfront location but there is a clear lack of guidance/training from management and some staff do not want to be there!!! Some bar staff also do not have a clue...we got a margarita one night and it was pure lemon juice(not lime) and tequila with no conitreau, it was so strong and gross i couldn't drink it, see pic. We had a sea view room which was nice but our balcony door did not lock, we got maintenance to fix this but it broke again - the courtesy room balcony door was also broke so i think they are all just needing replacement. The beds are comfy and clean but the floors in the rooms and especially the bathrooms always seemed dirty(like you could see on the towels the dirt coming off the floors) so they aren't being mopped properly.
We only went B&B thankfully as the buffet breakfast is chaotic and has no structure, very little fruit or options other than sweet breads/pastries, there also wasn't enough seating in the restaurant.
Most of the staff are so lovely and helpful but we witnessed one extremely rude encounter with a woman called "Nora" from guest services. The way she spoke to two English guests in front of us was the worst manners i have ever seen from someone working in hospitality, she was disgraceful and should not work in the industry!
If you want good restaurants walk 10 mins up the promenade to O'Playa, Jade and El toro.
Kevin
Stayed 3 nights in Feb 2024