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Sofitel Agadir Thalassa Sea & Spa

5.0 star property
On beach with 2 outdoor pools for sandy fun near Casino Le Mirage

Photo gallery for Sofitel Agadir Thalassa Sea & Spa

Turkish bath/hammam, body treatments, massages on the beach, body wraps
Exterior
Exterior
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$338
includes taxes & fees
6 Feb - 7 Feb

Explore the area

View map
Baie des Palmiers, Cite Founty P5, Secteur touristique, Agadir, 80010
  • Place, Agadir Beach
    ‪2 min walk‬
  • Place, Casino Le Mirage
    ‪4 min drive‬
  • Place, Royal Palace
    ‪5 min drive‬
  • Airport, Agadir (AGA-Al Massira)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Terrace (Pool and Sea View)

Junior Suite, 1 King Bed, Terrace (Pool and Sea View) | Beach/ocean view

Junior Suite, 1 King Bed, Terrace (Pool and Sea View)

8.0 out of 10
Very good
(2 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed (Pool and Sea View)

Premium bedding, in-room safe, desk, laptop workspace

Superior Room, 1 Queen Bed (Pool and Sea View)

8.4 out of 10
Very good
(5 reviews)
  • Ocean view
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Room, 1 Queen Bed, Garden View

Luxury Room, 1 Queen Bed, Garden View | Garden view

Luxury Room, 1 Queen Bed, Garden View

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Prestige Room, 1 Queen Bed, Partial Sea View

Beach/ocean view

Prestige Room, 1 Queen Bed, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial ocean view
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Prestige Suite, 1 King Bed, Terrace, Pool and Sea View

Prestige Suite, 1 King Bed, Terrace, Pool and Sea View | Beach/ocean view

Prestige Suite, 1 King Bed, Terrace, Pool and Sea View

  • Partial ocean view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Room, 2 Single Beds, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Luxury Room, 2 Single Beds, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Prestige Room, 2 Twin Beds, Partial Sea View

Beach/ocean view

Prestige Room, 2 Twin Beds, Partial Sea View

8.0 out of 10
Very good
(1 review)
  • Partial sea view
  • 35 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Junior Suite, 1 King Bed, Terrace, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Terrace, Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 50 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Prestige Suite, 1 King Bed, Terrace, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Prestige Suite, 1 King Bed, Terrace, Garden View

  • Garden view
  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Prestige Suite, 2 Twin Beds, Terrace, Garden View

Premium bedding, in-room safe, desk, laptop workspace

Prestige Suite, 2 Twin Beds, Terrace, Garden View

  • Garden view
  • 70 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

Superior Room, 1 King Bed, Garden View

8.8 out of 10
Excellent
(5 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Agadir

At Sofitel Agadir Thalassa Sea & Spa you'll be within a 30-minute stroll of Casino Le Mirage and Royal Palace. Highlights at this beachfront hotel include 3 restaurants, 2 outdoor swimming pools and free self-parking. .A day of pampering can include beachside massages, body wraps and mani/pedis. The seafood restaurant, L ATLANTIQUE, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Spend the day at the beach and enjoy the on-site gym, Turkish bath/hammam and pool loungers. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of an airport shuttle. .Sights within a 10-minute drive of this Agadir Bay hotel include Stade Al Inbiaate and Golf Les Dunes.

What's nearby

  • Agadir Beach - 2 min walk - 0.2 km
  • Casino Le Mirage - 4 min drive - 1.9 km
  • Royal Palace - 5 min drive - 1.9 km
  • Souk El Had - 8 min drive - 3.7 km
  • Agadir Marina - 10 min drive - 5.9 km

Getting around

  • Agadir (AGA-Al Massira) - 40 min drive

Restaurants

  • ‪PAUL - ‬3 min drive
  • ‪Arômes De Paris - ‬3 min drive
  • ‪Chocate Deep - ‬4 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Roastery Lounge Cafe - ‬3 min drive

About this property

Sofitel Agadir Thalassa Sea & Spa

On beach with 2 outdoor pools for sandy fun near Casino Le Mirage
Sofitel Agadir Thalassa Sea & Spa offers its guests 2 outdoor swimming pools and a fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. Spa services, a library, and a terrace are also featured at the business-friendly Sofitel Agadir Thalassa Sea & Spa. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This Agadir hotel is smoke free.

  • 1 building
  • 173 guestrooms or units
  • 2 levels
  • 3 dining venues
  • Deli
  • Childcare (surcharge)
  • Towels for the beach
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
Sofitel Agadir Thalassa Sea & Spa offers 173 air-conditioned accommodations with a safe and complimentary bathrobes. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers.

This Agadir hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with Turkish bath/hammam.

Similar properties

Exterior
Sofitel Agadir Royal Bay Resort
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 624 reviews
The price is AU$387
includes taxes & fees
8 Feb - 9 Feb
Sofitel Agadir Royal Bay Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MAD 265 for adults and MAD 132.50 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • L ATLANTIQUE
  • LE MARKET
  • LE PALAIS DU JARDIN

Things to do

  • 2 outdoor pools
  • Gym
  • Library
  • Surfing/bodyboarding
  • Tennis

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • In-room cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 1 (weight limit: 11 lb per pet)
  • Pets cannot be left unattended

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for MAD 1000 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MAD 39.60 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MAD 265 for adults and from MAD 132.5 for children
  • Airport shuttle fee: MAD 500 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: MAD 500 (one-way), (up to 18 years old)
  • Rollaway bed fee: MAD 1000 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and cash. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Agadir Sea
Agadir Sofitel
Sofitel Agadir
Sofitel Agadir Thalassa Sea
Sofitel Thalassa
Sofitel Thalassa Agadir
Sofitel Thalassa Sea
Sofitel Thalassa Sea Hotel
Sofitel Thalassa Sea Hotel Agadir
Sofitel Agadir Thalassa Sea Hotel
Sofitel Agadir Thalassa Sea Spa
Sofitel Agadir Thalassa Sea &
Sofitel Agadir Thalassa Sea & Spa Hotel
Sofitel Agadir Thalassa Sea & Spa Agadir
Sofitel Agadir Thalassa Sea & Spa Hotel Agadir

Frequently asked questions

What is the cancellation policy at Sofitel Agadir Thalassa Sea & Spa?

Sofitel Agadir Thalassa Sea & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Agadir Thalassa Sea & Spa?

As of 4 Feb 2026, prices found for a 1-night stay for 2 adults at Sofitel Agadir Thalassa Sea & Spa on 6 Feb 2026 start from AU$335.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Agadir Thalassa Sea & Spa?

Yep, Sofitel Agadir Thalassa Sea & Spa has a free self car park.

Are there any beaches close to Sofitel Agadir Thalassa Sea & Spa?

Yep, Sofitel Agadir Thalassa Sea & Spa is a short 1-minute walk from Agadir Beach. Fun beach activities include waterskiing, body boarding and sailing.

Is there a spa on site at Sofitel Agadir Thalassa Sea & Spa?

There's no onsite spa, but this property does offer services like body wraps, body scrubs and facials, as well as beachside massages.

Does Sofitel Agadir Thalassa Sea & Spa have a pool?

Sofitel Agadir Thalassa Sea & Spa has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying on a lounger.

What luxury perks are available at Sofitel Agadir Thalassa Sea & Spa?

Sofitel Agadir Thalassa Sea & Spa features 2 outdoor pools, a Turkish bath and 3 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Sofitel Agadir Thalassa Sea & Spa a romantic place to stay?

Beachfront dining and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Sofitel Agadir Thalassa Sea & Spa.

Is Sofitel Agadir Thalassa Sea & Spa family-friendly?

You bet! With amenities such as babysitting services and 2 outdoor pools, as well as free infant beds in the guestrooms, it's no surprise that Sofitel Agadir Thalassa Sea & Spa is a hit with families.

Does Sofitel Agadir Thalassa Sea & Spa serve breakfast?

You bet, buffet breakfast is offered daily between 6:30 AM and 10:30 AM.

Is there a free airport shuttle available at Sofitel Agadir Thalassa Sea & Spa?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sofitel Agadir Thalassa Sea & Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sofitel Agadir Thalassa Sea & Spa?

Check-in begins at 3:00 PM. Check-out time is noon.

Sofitel Agadir Thalassa Sea & Spa Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 503 reviews
Rating 8 - Good. 114 out of 503 reviews
Rating 6 - Okay. 50 out of 503 reviews
Rating 4 - Poor. 33 out of 503 reviews
Rating 2 - Terrible. 24 out of 503 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Rakhee Pancha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.
Stayed 4 nights in Oct 2025

8/10 Good

Kimberly

Stayed 3 nights in Nov 2025

10/10 Excellent

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a stunning hotel with beautiful pool areas and a choice of 3 restaurants all of which offer excellent food. The breakfast was amazing with loads of stunning pastries and everything you could wish for. The staff were helpful and friendly. Would definitely go back.
Great pool and lovely sunbeds
Lots of seating areas
Breakfast area both indoors and out
Stayed 2 nights in Oct 2025

10/10 Excellent

Mukasa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was wonderful. We had a couple of issues with the room when we first got there which staff quickly resolved! Laila from the cleaning team was amazing! Lahouciane from the breakfast service team was a joy to speak to everyday! Down to Mohammed who I spoke to a lot for room service. Everyone made the trip so much wonderful. The restaurants were really nice! The Mexican tapas bar did the best churros we’ve ever had and the beach restaurants lamb chops and salt sea bass was sensational! Would recommend and return.
Stayed 10 nights in Oct 2025

10/10 Excellent

Khaushal Banu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a 4 night stay in Agadir for our wedding anniversary. We emailed the hotel for our airport transfer which they kindly arranged without any issues. Mr Houcine called us personally the day before our travel to reassure us that all was ok. On arrival to Agadir airport, our driver was on time, warm & welcoming. A lovely start! We arrived at Sofitel & was greeted with genuine warmth by Mr Houcine & his team. Fatima was helpful, answered any questions we had & showed us to our lovely room which was perfect for the two of us, not too big, not too small with a good sized balcony. It was very clean & comfortable & met our expectations. The hotel sits on a large beautiful space & the grounds are very well maintained & calming. A superb place to unwind & relax. All the staff & security were attentive, professional & friendly. They represented well & are a credit to the Sofitel brand. The restaurants & food are of a high standard with a good variety of quality food. The prices are very reasonable with good portion sizes. We also had the pleasure of using Thalassa Sea & Spa. The team & therapists were so nice, welcoming & were very informative. The facilities were excellent, very clean & hygienic. We were blown away by the level of service, attention & kindness we received, when to our surprise, our room was decorated to wish us a Happy Anniversary - a truly lovely gesture which made our day even more special, thank you! It was a real pleasure to stay at this wonderful hotel.
Stayed 4 nights in Sep 2025

4/10 Poor

Ann

Liked: Cleanliness, property conditions & facilities
Disappointed, room allocation incorrect, three days with pneumatic drill going for hours next to the pool area, being chased out the door for unpaid bill when settled previous evening. No catering for dietary food and drink requirements.
Stayed 5 nights in Sep 2025

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible, they made us feel so welcome and they were so helpful. They made my baby moon perfect!
Stayed 4 nights in Sep 2025

6/10 Okay

Farhan

Liked: Cleanliness
Aesthetically pleasing, the grounds are lovely, the pool is serene but there are some basic issues to address which may have been unique to our experience but we could not overlook as never had this at a Sofitel. Food options limi
Stayed 5 nights in Aug 2025

10/10 Excellent

Sanaa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, the room was spacious and beautiful, and the hotel’s location is very convenient—close to the marina and many great restaurants. The private beach access was a highlight that made our stay even more special. The breakfast buffet was generous with an excellent selection, and the entire team went above and beyond with their hospitality. Thank you 🙏 We would definitely stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Salim, London

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this property the staff are amazing professional and helpful. Specially the dep dir Brahim and front desk Mounia and Yassine . Location is fantastic and the property facilities is so good . Can’t wait to come back and stay again .
Stayed 1 night in Aug 2025

2/10 Terrible

Safae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst 5 star hotel i ever been
Stayed 3 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service, great breakfast
Stayed 2 nights in Jul 2025

4/10 Poor

Navid

Business traveller
Disliked: Staff & service

Never again

We booked 2 rooms here and arrived at 1600 hours. We had to wait 1 hour for the room and the customer service was arrogant and as though they were doing us a favour. Check in time is normally 1500. What the management agreed was not carried through by the staff. Each staff member was looking to hussle and make a quick buck and not concerned about customer care.
Stayed 1 night in Jul 2025

10/10 Excellent

mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean place
Stayed 3 nights in Jul 2025

6/10 Okay

Faiza

Liked: Cleanliness
Stayed 4 nights in Jul 2025

10/10 Excellent

Emanuele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Tanuj

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff as well as the cleanliness and amenities of the hotel made our stay very comfortable and enjoyable. We had my Mum on the wheelchair and she felt so welcomed and was able to enjoy her stay very much.
Stayed 5 nights in Jun 2025

10/10 Excellent

Kayla

Stayed 2 nights in May 2025

10/10 Excellent

suweyda

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in May 2025

2/10 Terrible

Veronika

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Visited the hotel as a part of a birthday trip. Hotel itself is lovely - beautiful decor , great rooms and designed well. However we were treated horribly by several members of staff to a point where is made us very uncomfortable and ruined our entire stay.
Stayed 2 nights in May 2025

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool area , good attentive staff
Stayed 6 nights in Mar 2025

10/10 Excellent

Hayssam

Liked: Cleanliness, staff & service, property conditions & facilities
Really appreciated this hotel and especially the staff. The staff were very friendly to my family and me. The housekeeping and restaurant staff are pretty awesome. There are so many to thank. But special thanks to Manar (housekeeping) and Mohsen (lunch restaurant). They really try to make your experience unique and customized to your tastes. Very professional. You can tell they are professionally trained. Also the executive chef was extremely nice. Always stopping by and welcoming us.
Stayed 3 nights in Apr 2025

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute heaven and paradise ... Pure escapism .. surrounded by beauty, serenity and a tropical oasis .. the design is just out of this world. Pictures do not do it justice ... So much more stunning in person. But credit where it is due, the level of customer service is 5000 out of 10 :) Yacine and Hassan were so lovely and welcoming from the second me and my 10 year old son arrived. The energy of the people who work here, like everyone has said, you can tell they truly care about your experience. The staff always have a smile on their face, it really made the stay top notch. We only stayed for 2 days but will stay for longer next time. During the evening the hotel completely transforms and you can forget all your worries and the hustle of life back in London. Did not want to leave. Highly recommend the tapas restaurant which was outstanding. The gentleman serving us was so lovely and helpful ; wish I could remember his name. Thankyou so much for the best time. P.S they have a gorgeous black cat Sophie that is well looked after. My son was very excited to see her. For any animal lovers please do bring treats for her as I will do next time :)
Stayed 1 night in Mar 2025

10/10 Excellent

Varnisha

Stayed 2 nights in Mar 2025

10/10 Excellent

Dave

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Ils ont jamais voulue nous donner notre chambre même si elle était prête et servie au petit dej pas de service
Stayed 1 night in Jan 2025