2/10 Terrible
Danielle W.
3 May 2024
Liked: Cleanliness
Nightmare
Arrived at property to hear drilling noise and a skip outside.
Asked manager straight away what this was about as the reason we chosen the villa was so we could have a quiet time with a 70 year old grandma who can enjoy the lovely patio.
Managers said that she didn't know what the noise was about but were probably only last an hour. I hadn't noticed the skip of this point.
The weekend came and it was all quiet so trusted what they said.
Come Monday it was like Armageddon.
Major building works going on in the unit above our heads. The wolves were literally shaking. Tried in vein to speak to verbo who just advised me to speak to the manager. She just kept on saying she doesn't know anything about it and can't tell me anything.
So the next day I speak to the villa owner and verbo. The verbo customer services rep who could hear the noise on the phone agreed that there was unsustainable to stay there. The villa owner did offer us another unit to stay in however we had a disabled grandmother and it was not appropriate for her. I got well that's all we can do. I found an alternative villa on the site and requested a refund for the remaining days. Further rejected my claim saying as the work wasn't happening inside the actual unit I had no grounds for a refund. The villa owner also rejected it. Finally after many hours of direct contact with the villa owner he agreed the refund. Vrbo were useless. Their guarantee useless and money hungry.
Danielle W.
Stayed 12 nights in Apr 2024