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Hotel Acapulco

Property class: 3

Photo gallery for Hotel Acapulco

A hotel corridor with a central open space, white railings, and a chandelier.
A multi-level building with balconies, a green sign indicating an evacuation route, and a door marked with the number 9.
A hotel corridor with a central atrium, white walls, and a hanging plant.
A multi-level interior with a central staircase, white railings, and potted plants.
A white room with a bed, a window, and built-in shelving.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Bar
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
benito juarez #28, 28, Acapulco, GRO, 39300
  • Place, Tlacopanocha Beach
    ‪2 min walk‬
  • Place, Zocalo
    ‪3 min walk‬
  • Place, La Quebrada Cliffs
    ‪8 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪64 min drive‬

Room options

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

7.8 out of 10
Good
(10 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Family Quadruple Room

Family Quadruple Room

Family Quadruple Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

About the area

Acapulco

Hotel Acapulco places you steps from Tlacopanocha Beach and within a short 5-minute stroll of Plaza Álvarez. Highlights at this hotel include 10 beach bars and in-room free WiFi. .This hotel has free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include express check-out and luggage storage. .Sights within a 10-minute walk of this 3-property class Acapulco Tradicional hotel include Zocalo and Our Lady of Solitude Cathedral.

What's nearby

  • Tlacopanocha Beach - 2 min walk - 0.2 km
  • Zocalo - 3 min walk - 0.3 km
  • La Quebrada Cliffs - 8 min walk - 0.8 km
  • Sinfonía del Mar - 14 min walk - 1.2 km
  • Tamarind Beach - 17 min walk - 1.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 46 min drive

Restaurants

  • ‪La Parroquia - ‬4 min walk
  • ‪Mi Piaci - ‬5 min walk
  • ‪Café Wadi - ‬11 min walk
  • ‪Mariscos Mary - ‬3 min walk
  • ‪La Costeña - ‬2 min walk

About this property

Hotel Acapulco

As a guest of Hotel Acapulco, you'll find tour/ticket assistance, concierge services, and express check-out. WiFi is free in public spaces. You can unwind with a drink at one of the 10 beach bars.

Smoking is allowed in designated areas at this 3-star Acapulco hotel.

  • 40 guestrooms or units
  • 10 bars on the beach
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
Hotel Acapulco offers 40 accommodations with air conditioning. 32-inch LED televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • 10 beach bars

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Acapulco

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Acapulco Hotel
Hotel Acapulco Acapulco
Hotel Acapulco Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Hotel Acapulco?

Hotel Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Acapulco?

Yep, Hotel Acapulco is a short 20-minute walk from Tamarind Beach.

Is there a free airport shuttle available at Hotel Acapulco?

No, Hotel Acapulco does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Acapulco?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Acapulco?

No, pets and service animals are not allowed.

Hotel Acapulco Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 80 out of 192 reviews
Rating 8 - Good. 50 out of 192 reviews
Rating 6 - Okay. 31 out of 192 reviews
Rating 4 - Poor. 15 out of 192 reviews
Rating 2 - Terrible. 16 out of 192 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Luis Daniel

Liked: Cleanliness, staff & service
Great hotel
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Verified traveller

Disliked: Property conditions & facilities, room comfort

Good option

Not bad for the price - great location, quiet, cold air, some warm water, and mostly solid WiFi.
Stayed 5 nights in Feb 2024
Verified review

8/10 Good

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Simple room with AC,TV in a central location. Walkable to the Zocolo for a great price. Downsides are there is no view, the bathroom needed updating and it’s kinda in a shady back alley. No Pool.
Stayed 7 nights in Nov 2025
Verified review

8/10 Good

Roman B

Liked: Staff & service
Not too bad for the price.
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Zuriel

Disliked: Amenities
Nice
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
I like
Stayed 2 nights in Nov 2024
Verified review

4/10 Poor

Jesús

Liked: Cleanliness
Ta chida
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities
Genial
Stayed 2 nights in May 2023
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small, but everything was super clean. There is air conditioning, but you can't control that youself. The front desk staff turn it on for you. It was as adverised, a good place to stay near the zocalo.
Stayed 2 nights in Dec 2024
Verified review

8/10 Good

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El baño está muy pequeño y no hay atención de nadie
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Nohemi Adriana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy recomendable
Stayed 2 nights in May 2026
Verified review

8/10 Good

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unico detalle que no cuenta con estacionamiento
Stayed 3 nights in May 2026
Verified review

6/10 Okay

José Juan

Liked: Cleanliness, staff & service, property conditions & facilities
El costo beneficio es acorde al precio, los colchones muy duros solamente
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Miguel O campo

Disliked: Cleanliness, amenities, property conditions & facilities
Hotel en el interior y exterior y mobiliario de habitaciones requiere mantenimiento parece hotel antiguo y falta modernización y mejorar ya que la presentación que se supone aparece en la plataforma es moderno lo cual es una mentira.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Angel

Liked: Cleanliness, staff & service
Todo bien, si es una buena opcion economica que cubre las necesidabes basicas de una estancia.
Stayed 4 nights in Feb 2026
Verified review

6/10 Okay

Israel

Liked: Cleanliness
Habitación limpia pero al hotel en si le hace falta limpieza y mantenimiento
Stayed 4 nights in Jan 2026
Verified review

8/10 Good

alma Rosa

La atención del personal es buena, por el precio y la ubicación está bien.
Stayed 1 night in Jan 2026
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities
Todo horrible, sucio, no habia wifi, el agua fría, el personal me trató pésimo. NO LO RECOMIENDO
Stayed 2 nights in Jan 2026
Verified review

6/10 Okay

Sara

Liked: Staff & service
Nos dieron la avitacion más fea
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Mario Alberto

Liked: Cleanliness, amenities, property conditions & facilities
La habitación muy limpia y la atención del personal muy buena
Stayed 2 nights in Jan 2026
Verified review

2/10 Terrible

Oscar

CANCELE LA REDERVACION EL HOTEL DESDE AFUERA TIENE UN PESIMO ASPECTO, NADA QUE VER CON LAS FOTOS.
Stayed 3 nights in Jan 2026
Verified review

8/10 Good

Luis Fernando

Liked: Cleanliness, amenities, property conditions & facilities
Económico y bueno Servicio execelente
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Viridiana

Liked: Cleanliness, staff & service
Aire acondicionado bien, accesos bien, habitación limpia
Stayed 2 nights in Dec 2025
Verified review

6/10 Okay

María Luisa

No pusieron cortina de baño y la cubierta del tanque estaba rota. Buena limpieza.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Ivonne

Liked: Cleanliness, amenities, property conditions & facilities
Excente estancia, de acuerdo al precio. El personal muy amable y el lugar limpio.
Stayed 3 nights in Dec 2025