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Mercure Hotel Aachen Europaplatz

Property class: 3.5

Photo gallery for Mercure Hotel Aachen Europaplatz

A modern building entrance with glass doors, a sign for 'Mercure', and a sign for 'Kleingarten'.
A modern hotel lobby with a reception desk, seating area, and decorative plants.
Meeting facility
An outdoor pool area with chairs and umbrellas, a purple horse statue, and a building with multiple windows and a glass facade.
An outdoor seating area with tables and chairs, umbrellas, and a pool in the background.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$122
includes taxes & fees
12 Nov - 13 Nov

Explore the area

View map
Joseph-von-Goerres-Str. 21, Aachen, NRW, 52068
  • Place, Carolus Thermen Bad Aachen
    ‪13 min walk‬
  • Place, RWTH Aachen University
    ‪4 min drive‬
  • Place, Aachen Cathedral
    ‪4 min drive‬
  • Airport, Maastricht (MST-Maastricht - Aachen)
    ‪33 min drive‬

Room options

View all photos for Deluxe Twin Room

A hotel room with a bed, bedside tables, a desk, a chair, and a door.

Deluxe Twin Room

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free wired internet

View all photos for Privilege, Double Room, 1 Double Bed

Room

Privilege, Double Room, 1 Double Bed

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a blue sofa, a desk with a chair, a lamp, and a phone on the desk.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(39 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed
  • Free wired internet

View all photos for Standard Room, 2 Single Beds

A hotel room with two beds, a wooden headboard, wall-mounted artwork, and bedside lamps.

Standard Room, 2 Single Beds

8.4 out of 10
Very good
(12 reviews)
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free wired internet

About the area

Aachen

At Mercure Hotel Aachen Europaplatz you'll be within a 30-minute stroll of Carolus Thermen Bad Aachen and RWTH Aachen University. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LCD TVs. .The restaurant, AIXcellence, serves international cuisine and is open for lunch and dinner. Mephisto is the hotel's own bar, serving drinks along with dinner and light fare. Enjoy the seasonal outdoor swimming pool and pool loungers as well as access to bike hire. 4133 square feet (384 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this 3.5-property class Aachen-Mitte hotel, you'll be 2.2 km (1.4 mi) from Aachen Cathedral and 2.6 km (1.6 mi) from Ponttor.

What's nearby

  • Ludwig Forum - 6 min walk - 0.5 km
  • Carolus Thermen Bad Aachen - 13 min walk - 1.2 km
  • Eurogress Aachen - 18 min walk - 1.5 km
  • RWTH Aachen University - 4 min drive - 3.1 km
  • Aachen Cathedral - 4 min drive - 2.1 km

Getting around

  • Eurogress Aachen Bus Stop - 19 min walk
  • Cologne - Bonn Airport (CGN) - 58 min drive

Restaurants

  • ‪Taverne-Grill Alexander - ‬14 min walk
  • ‪Il Vegano - ‬18 min walk
  • ‪Quynh Hoa - ‬11 min walk
  • ‪Öz Gaziantep Restaurant - ‬16 min walk
  • ‪Kebabcı Halil - ‬16 min walk

About this property

Mercure Hotel Aachen Europaplatz

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and meeting rooms are available.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 4133 square feet (384 square metres) and includes conference space. A seasonal outdoor pool, a terrace, and barbecue grills are also featured at the business-friendly Mercure Hotel Aachen Europaplatz. For a fee, parking is available.

This 3.5-star Aachen hotel is smoke free.

  • 1 building
  • 119 guestrooms or units
  • 3 levels
  • Conference rooms
  • 4133 sq ft of conference space
  • 384 sq. m of conference space
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Mercure Hotel Aachen Europaplatz offers 119 air-conditioned accommodations with a safe and coffee/tea makers. LCD televisions come with satellite channels. Bathrooms include a shower, complimentary toiletries and hairdryers.

This Aachen hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Similar properties

A modern dining area with large windows, wooden flooring, and a variety of seating options including tables and chairs.
Leonardo Hotel Aachen
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  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 461 reviews
The price is AU$129
includes taxes & fees
8 Nov - 9 Nov
Leonardo Hotel Aachen

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 15 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 23 per person
  • A bar/lounge
  • A restaurant
  • Couples/private dining

Restaurants on site

  • AIXcellence
  • Mephisto

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 4,133 square feet of conference space
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 3 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 28 December to 11 January:
  • One of the dining venues
  • Bar/Lounge
The property is closed: Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.

Access methods

Staffed front desk

Pets

  • Pets: EUR 20 per pet, per day
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night, up to 21 nights. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 23 per person
  • Self-parking fee: EUR 15 per night (in/out privileges)
  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Mobile payment options include: Apple Pay
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses some wind and solar energy
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Union Pay, cash, mobile payments and Apple Pay. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses wind and solar energy.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Aachen Europaplatz
Aachen Mercure Hotel Europaplatz
Europaplatz
Europaplatz Aachen
Mercure Aachen Europaplatz
Mercure Europaplatz
Mercure Hotel Aachen Europaplatz
Mercure Hotel Europaplatz
Mercure Hotel Europaplatz Aachen
Accor Aachen Europaplatz
Mercure Aachen Europaplatz
Mercure Hotel Aachen Europaplatz Hotel
Mercure Hotel Aachen Europaplatz Aachen
Mercure Hotel Aachen Europaplatz Hotel Aachen

Frequently asked questions

What is the cancellation policy at Mercure Hotel Aachen Europaplatz?

Mercure Hotel Aachen Europaplatz offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Hotel Aachen Europaplatz?

As of 29 Oct 2026, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen Europaplatz on 12 Nov 2026 start from AU$122, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Hotel Aachen Europaplatz?

Yep, Mercure Hotel Aachen Europaplatz has a self car park with in/out privileges for EUR 15 per night. A self car park is also available, for a fee.

Does Mercure Hotel Aachen Europaplatz have a pool?

Mercure Hotel Aachen Europaplatz has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open from May to September.

Is Mercure Hotel Aachen Europaplatz family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Mercure Hotel Aachen Europaplatz is a hit with families.

Does Mercure Hotel Aachen Europaplatz serve breakfast?

Yep, buffet brekkie is served on weekdays from 6:00 AM to 10:00 AM and weekends from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Mercure Hotel Aachen Europaplatz?

No, Mercure Hotel Aachen Europaplatz does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Hotel Aachen Europaplatz?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone? The dining venue is closed seasonally each year from December 28 until January 11.

What time are check-in & check-out at Mercure Hotel Aachen Europaplatz?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mercure Hotel Aachen Europaplatz?

Furry friends are welcome at Mercure Hotel Aachen Europaplatz, with food and water bowls on offer.

Mercure Hotel Aachen Europaplatz Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 311 out of 779 reviews
Rating 8 - Good. 334 out of 779 reviews
Rating 6 - Okay. 87 out of 779 reviews
Rating 4 - Poor. 29 out of 779 reviews
Rating 2 - Terrible. 18 out of 779 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel not far from the center by bus; great swimming pool in a calm garden; nice restaurant for the evening (super nice team at the restaurant/bar); clean and modern rooms.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and looked well maintained from what I saw of it
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast choice
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff. Nice hotel. Room quiet and comfortable. Mini bar well stocked. Breakfast great.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Old building , old furniture, air conditioning in summers is not good enough.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
S
Stayed 4 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness
Nice stay
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service
3 stern
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean and comfortable rooms.
Stayed 2 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, fine breakfast facilities, near to the city center.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Nice place to be, good food services, room always cleaning....
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern and clean rooms, nice personnel.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. Enjoyed the pool and bar area. Staff was very friendly, as well. Comfortable and clean rooms.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel very good parkingfacilities
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The perfect hotel.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

NICE PLACE TO STAY NEARR AACHEN CENTER

We had a nice stay, appreciated the quiet location of our room, the friendly and prompt service and the whole vibe of the place.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is convenient
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to my area of visit
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice clean rooms

Clean rooms nice and friendly staff
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel is ok for a few days in Aachen. Nice garden and swimming pool.
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercure Hotel was lovely, the Rooms are immaculate and the Staff faultless. The booking in and booking out was very quick and professional.
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service with 24/7 front desk. Nice and clean rooms
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel with a pool

The pool and the playground was very great for our 1,5 year old daughter. We had a great time!
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Have stayed here for many years always good.
Stayed 1 night in Jul 2022