10/10 Excellent
Diane
21 Feb 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A memorable Valentines
We travelled to the hotel on valentines day, as we'd got engaged 30 yrs ago on that day, and wanted to enjoy a memorable occasion. The reception staff were friendly and helpful, as we were early we left our bags there and went into York. I'd previously booked our evening meal times and confirmed the details. When we got back, we collected our bags and went to our room. I had ordered a box of chocolates as a surprise for my husband and they were waiting with a gift card which was lovely. The room was a good size, a king size bed, tv, and in 1 cupboard a kettle, mugs, a fridge complete with bottles of water and if needed a safe, and another a hairdryer, and fan. You also get a box with various teas, coffees, and biscuits. Also a separate bathroom which had both a bath and rain shower. We went for our meal and again the staff was so friendly and helpful, the Angus burger and beer battered fish were really tasty, and we did indulge with desserts after. The following morning we went down for breakfast which encompasses everything from juices, toasts, jams, cold meats and fruits, or a hot breakfast including beans, eggs, bacon, black puddings, mushrooms etc. Also a choice of tea or coffee. Throughout our stay all the staff were great, and when we ran out of decaff drinks, they brought plenty up to the room. We had a wonderful couple of days and were sorry we had to leave. Can't thank the staff enough, especially Emmanouela, Roberto and Olivia who remembered us from previous visits
Diane
Stayed 2 nights in Feb 2024