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Best Western Brook Hotel Norwich

3.0 star property
Comfortable suburban hotel near University of East Anglia

Choose dates to view prices

Photo gallery for Best Western Brook Hotel Norwich

Desk, free WiFi, bed sheets
Courtyard
View from property
Breakfast and dinner served
Lobby
Reviews
7.4

Good

Popular amenities

  • LaundryLaundryLaundry
  • Restaurant
  • BarBarBar
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping
  • Breakfast available

Explore the area

Map
2 Barnard Road, Norwich, England, NR5 9JB
  • Popular LocationEarlham Park5 min drive
  • Popular LocationUEA Sportspark5 min drive
  • Popular LocationUniversity of East Anglia6 min drive

Room options

View all photos for Standard Room, 2 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 2 Single Beds, Non Smoking

8.4/10 Very good

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 1 Double Bed, Non Smoking

8.3/10 Very good

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, 3 Single Beds, Non Smoking

7.7/10 Good

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Room, Multiple Beds, Non Smoking

Desk, free WiFi, bed sheets

Standard Room, Multiple Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite, 1 Queen Bed, Non Smoking

Desk, free WiFi, bed sheets

Suite, 1 Queen Bed, Non Smoking

8.6/10 Very good

Highlights

Connecting rooms available
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Coffee/tea maker
Desk
Daily housekeeping
  • 37 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the area

Norwich

At Best Western Brook Hotel Norwich you'll be 2.9 km (1.8 mi) from University of East Anglia and 3 km (1.9 mi) from Earlham Park. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .The restaurant, Brook Restaurant, is open for breakfast and dinner. Brook Bar is the hotel's own bar, serving drinks along with lunch and dinner. Other amenities include free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is available. .Sights within a 10-minute drive of this 3-property class Bowthorpe hotel include UEA Sportspark and Norwich Theatre Royal.

What's nearby

  • Earlham Park - 5 min drive
  • UEA Sportspark - 5 min drive
  • University of East Anglia - 6 min drive
  • Norwich Cathedral - 9 min drive
  • Carrow Road - 11 min drive

Getting around

  • Spooner Row Station - 15 min drive
  • Norwich (NWI-Norwich Intl.) - 14 min drive

Restaurants

  • McDonald's - 3 min drive
  • Subway - 16 min walk
  • Copper Beech - 3 min drive
  • UEA Union Bars - 6 min drive
  • Cherry Tree - 16 min walk

About this property

Best Western Brook Hotel Norwich

Comfortable suburban hotel near University of East Anglia
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. Best Western Brook Hotel Norwich also features a terrace, a garden, and a picnic area. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Norwich hotel.

  • 81 guestrooms or units
  • Conference rooms
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers for purchase
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Best Western Brook Hotel Norwich offers 81 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available for a fee: GBP 10.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brook Bar
  • Brook Restaurant

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Daily housekeeping
  • Dry cleaning/laundry service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from 28 September 2022 to 14 September 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 10.95 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

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Frequently asked questions

What is the cancellation policy at Best Western Brook Hotel Norwich?

Best Western Brook Hotel Norwich offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Best Western Brook Hotel Norwich?

Yep, Best Western Brook Hotel Norwich has a free self car park.

Does Best Western Brook Hotel Norwich serve breakfast?

Sure does, cooked-to-order breakfast is offered daily.

Is there a free airport shuttle available at Best Western Brook Hotel Norwich?

No, Best Western Brook Hotel Norwich does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Brook Hotel Norwich?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Best Western Brook Hotel Norwich?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Brook Hotel Norwich?

No, only service animals are allowed.

Best Western Brook Hotel Norwich Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 203 out of 791 reviews" "
Rating 8 - Good. 295 out of 791 reviews" "
Rating 6 - Okay. 169 out of 791 reviews" "
Rating 4 - Poor. 89 out of 791 reviews" "
Rating 2 - Terrible. 35 out of 791 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Daniel

Stayed 1 night in Sep 2022

10/10 Excellent

Roger

Stayed 1 night in Sep 2022

6/10 Okay

Daocheng

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Best Western Brook Norwich Hotel check in experience I booked a family room. I came with a heavy luggage and two young children (2y and 4y). My room was on 2nd floor. I found it isn’t convenient that there is no lift because it is not easy to carry the luggage through stairs while looking after two children on stairs. There was a slight walk way from reception and the stairs. The lighting is a bit dark. My two children were scared of walking through it. I wish the lighting can be as bright as others areas. In the bathroom, the mixer tap has no hose and no free move shower head. The only one is a shower head that is fixed quite high up. It’s not a problem for grownups but is not suitable for young children who are not used to it. A hose with free move shower head would be more suitable. The bin in the room is too small. Rubbishes would be struggling to go in after a few water bottles. It’s pretty hot in the room during the night. There is an air conditioner but it doesn’t work. Phoned the receptionist but I was told I had to wait until next morning. The night was not easy with the heat. The only desk fan was small and was not capable of bringing enough cool air.
Stayed 1 night in Aug 2022

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Stayed here many times . Easy , clean , food great and staff are amazing . What more do you need !
Stayed 2 nights in Sep 2022

2/10 Terrible

Bhavna

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
2star not 3star
Would class this as a 2star hotel. The rooms had a strange smell. Very rundown and dusty. Table in the room was sticky and dirty. Bathroom very dated with a sink so high a child would have an issue to access. Certain leys on the remote wouldnt work. Asked at reception if they could change it, was told maintenance had gone for the day and this was 5pm.
Stayed 1 night in Sep 2022

10/10 Excellent

David

Stayed 1 night in Sep 2022

8/10 Good

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is ok, fit for purpose, some rooms dont have aircon, not a problem when i stayed as it wasnt too warm.
Stayed 2 nights in Aug 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2022

8/10 Good

Elaine

Stayed 1 night in Aug 2022

4/10 Poor

Lisa

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Nightmare stay
The hotel itself was good, rooms were clean but trying to get some sleep was an absolute nightmare. The air con and piping was noisy all night. I was exhausted from driving and more exhausted when I left
Stayed 2 nights in Aug 2022