4/10 Poor
Thomas
Travelled with partner
3 Jan 2024
Disliked: Staff & service
Unfortunately myself and my wife were disappointed with our stay. We are still waiting back for an e mail from the manager as we wrote a long list of issues we encountered during our stay. We never like writing bad reviews but after not having a reply for 2 months after our stay we are forced too.
- Bed was uncomfortable (had to move)
- Nearly all the wardrobe doors were falling off
- Metal angles on the corners were coming off ( this got duct taped back!- not exactly 4 star standard)
- The Pool was cold and pump didn’t seem to be working or on as hair was floating on the surface (nobody else in there )
- No handle in the male changing room for the swimming pool.
All in all it was a shame we had this experience as the hotel is nice but just needs a lot of TLC and better customer service it seems.
Once again upset we had to write a bad review