The best thing about the Sara was the front desk staff. So friendly & helpful. I did have to ask for a spare heater, as the heating doesn’t go on until 7pm and even with it, the room was chilly. (In January). Everything was great, up until my last morning. I came to the breakfast room early to see my dad off and asked the woman who serves breakfast if she happened to have any coffee I could drink while waiting to say goodbye to my father. She accused me of calling her a name and said there was coffee in my room. I was very confused & told her I didn’t call her any name. She said she “wasn’t deaf.” Then she asked where I was from and when I told her Canada, she rolled her eyes. I figured out eventually she must be suffering dementia or something. As my mother had that, I can sympathize, but this kind of thing can really put a traveller off if they don’t understand. Mostly I hated leaving knowing she really believed I called her a name!