8/10 Good
Catherine
Travelled with group
26 Feb 2024
Liked: Room comfort
Potential but needs improvement.
We booked to stay for a friends suprise 30th birthday. We booked a room for 8 people with 4 double beds (there was only 4 of us).
Upon arrival we checked in and went to our room only to find out there was 1 double bed and 2 single beds pushed together to make a double. We went to recpetion to query why we had been given a smaller room. We were then informed that our origianl booked room the shower was broken so we had been moved to alternative room to avoid being outsourced to a different hotel. We queried why this hadnt been mentioned at check in literally 5 minutes ago and asked if there would be any compensation for being put in a smaller room, it felt as though the staff were hoping we wouldnt notice (also wonder why we hadnt been prewarned before check in). We were then told 'you can have the room with a broken shower or the smaller room thats your options'. We were very unhappy about this and a different staff member sorted a room the size we had origanally booked which we were grateful for.
The room was nicely decorated but deffo on the worn side, there was food on the bathroom floor and the door handle kept coming off from the inside of the bathroom. The room was large and the beds were comfy.
The breakfast was nice but it took 20 minutes before we could get a staff member to order a hot drink.
The location is good within easy walking distance to most things in liverpool.
Catherine
Stayed 1 night in Feb 2024