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"The rooms are dated, hot water was non existent in kitchen
Lounge seating is low and very uncomfortable, needs arm chairs. Could not connect to str
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A family-friendly stay in Cairns awaits you at Grosvenor in Cairns. Within just a 15-minute stroll, you'll find popular places like Cairns Esplanade and Cairns Central Shopping Centre.
You can enjoy a flat-screen TV with satellite channels, and each apartment features in-room childcare, a coffee/tea maker, and a rice cooker. A refrigerator and a microwave make in-room dining convenient. A ceiling fan, a hair dryer, and an iron/ironing board are also available. Housekeeping is available once per stay.
Enjoy the outdoor swimming pool, 24-hour gym, and pool loungers. Other amenities include laundry facilities and a refrigerator in a common area. There's also free self parking, along with the convenience of an airport shuttle.
Grosvenor in Cairns ratings based on 53 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.5 out of 5.0
Guest reviews for Grosvenor in Cairns
Everyone (29)Couples (12)Family (11)Other (1)
1 out of 5
A strong chemical smell filled the room.
It did not smell like a cleaning liquid but I could not say what it was.
I had to sleep with the window open and the fan on full.
Posted by simon on 23 Apr. 2024
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3 out of 5
The rooms are dated, hot water was non existent in kitchen
Lounge seating is low and very uncomfortable, needs arm chairs. Could not connect to streaming services on TV
Posted by Colin on 16 Aug. 2023
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2 out of 5
Despite being quite comfortable there were a few problems with the advertising of the place. The property description suggested washing and drying machine with the apartment we found we had to pay fir drying in a separate area. This also needed coins that fortunately the door guy was able to give us. Despite offering “free wifi” we were only given 2 vouchers for 5 of us in 2 apartments.
Posted by Emma on 20 Jul. 2023
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Comment from Hotel Management
21 Jul. 2023
by BenManager
All units have a washing machine in a 1 bedroom apartment or if booked as a 2 bedroom apartment the same . "Door guy" ? I am the manager of the complex and as I did not have change on hand gave you change out of my own pocket . The dryer is in guest laundry . Complimentary wifi is available for Free for one device per room unlimited .
2 out of 5
No manager available all weekend, no linnen change, not told ajoining room was a dual key with no sound proofing , very noisy ,3 story walk up no lift,the room needs a full renovation
Posted by John on 12 Jun. 2023
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Comment from Hotel Management
12 Jun. 2023
by Manager
John your being extremely hard here..... I am the manager of the Grosvenor Cairns I do remember speaking to you on several occasions and my housekeeping changed your towels as requested on a couple of occasions throughout the 5 night stay. Rooms serviced on the 7th day . We do also not operate a 24hr hotel reception . Had you wished for these I suggest you book the Hilton but be aware of the double prices. Regards Manager
5 out of 5
We had an activity packed holiday and needed a nice place to sleep eat and relax. Grosvenor was perfect for everything we needed, close to everything and we were able to wash clothes every night
Posted by Alehana on 29 Dec. 2021
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Comment from Hotel Management
4 Jan. 2022
by BenManager
thankyou glad you enjoyed your adventure packed holiday
1 out of 5
We asked for 2 single beds and 1 queen , and got 2 double beds instead, meaning one of us had to sleep on the couch. The wifi was inconsistent and didn't connect well.
Posted by a verified traveller on 30 Jun. 2021
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Comment from Hotel Management
2 Jul. 2021
by Brian
Hi - I do apologise. I have spoken to the staff member who received your booking and confirmed that he missed reading your request for 1 queen and two single beds. Perhaps if you had returned to reception soon after entering the apartment, he may have been able to rectify the situation. The WiFi works really well nearly all the time. We have received no other complaints recently about the WiFi ...... most of the time we find that where guests are having difficulty connecting the reason has something to do with their device/s. Once again I do apologise about the bed situation (luckily the couch is very comfortable) - Brian (Manager)
4 out of 5
We rented a self contained apartment which was very clean and comfortable with good kitchen and plenty of space. We were up high and it was quiet. The negatives are that there is no lift and heavy bags need to be carried upstairs which was ok for us but not for older clients. There appears to be some full time residents in the building so it isn't just holiday letting. This makes for a different vibe.
Posted by a verified traveller on 25 Aug. 2019
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3 out of 5
I stayed there for a conference and then snorkeling trip for 5 nights. Me, my husband, and 2 friends stayed in an apartment with 2 bedrooms and 2 bathrooms. It was clean and efficient, and staff was friendly. It’s a very old styled motel/apartment, as it’s not serviced. They only changed towels once. 2 soaps are provided as amenities, that’s it. Their pool was small and not super clean.
Above all was ok, doesn’t bother me much. However there were 2 big problems for me, it was too far from the centre and too hot.
It was far from where everything was, so spent more money on Uber. It takes 40 min walk to the reef terminal, shopping centre, or anything. It looks close on the map but not. There are many restaurants nearby though, which is very good.
Also it was not airconditioned well. There was only one air condition in the queen bedroom. Only ceiling fans in the other room and in the lounge/kitchen. It was not super hot season and cool down at night (end of October) so we survived.
Not sure if it was cheap either. If it was cheap, I would have accepted the fact that you get what you pay, but it was not. Regardless Cairns is beautiful city with lots of activities to do, so it was ok.
Posted by a verified traveller on 28 Oct. 2018
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4 out of 5
Great
I really enjoyed the place however the walls are paper thin. You can hear the echoes of people coming and going. I was afraid to turn my TV up to hear in case it was too loud and the guest next door would hear it.
Overall enjoyed my stay and bed 😁 maybe needs more parking spaces for guests had to park my hire car on the street a few times.
Posted by nathan, from Brisbane on 21 Aug. 2018
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Comment from Hotel Management
22 Aug. 2018
by Brian
Hi Nathan - Thank you for taking the time to leave a review of your recent stay at the Grosvenor and we are glad you "enjoyed the place". Parking can be a problem in 'peak times' but there is plenty of parking right outside the complex. 95% of the time there is no problem with finding a park in the under-building car parks. The walls are actually concrete block ..... some guests are unfortunately just "noisy"- Brian
2 out of 5
Disappointed by incorrect information
The Grosvenor is simply not very good. From the tired bed to the rusty shower, the towel rail hanging out of the wall, and general untidiness. The thing that I found particularly annoying was choosing this place as somewhere to relax after a challenging couple of days and watch a bit of tv on their “66 inch flat screen” - a lot closer to 6.6 than 66. I simply don’t see how this has achieved a 4/5 rating - maybe there are some nice rooms somewhere, but I certainly was not in one.
Grosvenor in Cairns offers its guests an outdoor pool and a 24-hour fitness center. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. Barbecue grills, tour/ticket assistance, and a garden are also featured at the family-friendly Grosvenor in Cairns. Self parking is free.
24 guestrooms or units
3 levels
2 buildings
Built in 1997
Childcare (surcharge)
Towels for the beach
Poolside lounge chairs
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Front-desk safe
Tour and ticket information
Garden
BBQ grill(s)
Computer for guest use
Refrigerator in a common area
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Microwave
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Train station: Cairns Station (1.8 km / 1.1 mi)
Property shuttles: Airport shuttle, cruise terminal shuttle, and beach shuttle
Parking: Free self parking
Room Amenities
Grosvenor in Cairns offers 24 air-conditioned accommodations with coffee/tea makers and rice cookers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. 66-cm flat-screen televisions come with premium satellite channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.
Flat-screen television
Satellite channels
Premium channels
Refrigerator
Microwave
Dishwasher
Rice cooker
Coffee maker
Kitchenware
Shower and tub combination
Cribs (surcharge)
Rollaway beds (surcharge)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Toiletries (free)
Iron and ironing board
Blackout drapes
Air conditioning
Ceiling fan
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 8 AM - 6 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests arriving after 6 PM, Monday through Saturday, or after noon on Sunday, must contact this property in advance for check-in instructions and an access code.
Grosvenor in Cairns offers transfers from the cruise terminal and airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 8 AM - 6 PM. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 30.0 per night.
Cribs (infant beds) are available for AUD 12.0 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned.
No lifts
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Front desk opens daily at 8 AM
Front desk closes daily at 6 PM
Debit cards
Staffed front desk
Smoke detector
Property uses a professional cleaning service
Property is cleaned with disinfectant
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: AUD 14 per person (one way)
Late check-out is available for a fee (subject to availability)
Crib (infant bed) fee: AUD 12.0 per night
Rollaway bed fee: AUD 30.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Grosvenor Apartment Cairns
Grosvenor Cairns
Grosvenor Cairns Apartment Cairns North
Grosvenor Cairns Apartment
Grosvenor Cairns Cairns North
Grosvenor in Cairns Apartment
Grosvenor in Cairns Cairns North
Grosvenor in Cairns Apartment Cairns North
You should know
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Grosvenor in Cairns offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Grosvenor in Cairns has a free self car park.
The closest beach to Grosvenor in Cairns is Palm Cove Beach (20.1 km).
Grosvenor in Cairns has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.
You bet! With amenities like babysitting services and laundry facilities, as well as childcare services and cots/infant beds in the guestrooms, it's no surprise Grosvenor in Cairns is a hit with families.
No, but there's an airport shuttle that runs 24 hours a day on request for a fee.
Check-in begins at 2:00 PM. Check-out time is 10 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
