Stress-free arrival with a dedicated assistant on hand
No language barrier as you navigate the airport & station
Simple Japan Rail Pass exchange procedure for first-timers
Experienced staff waits on you & provides helpful tips
Friendly send-off with clear directions to your destination
About this activity
What's included, what's not
Private meet-and-greet assist for up to 2 hours at Narita, Haneda, or Kansai International Airport
Assistance in exchanging your Japan Rail Pass voucher
Japan Rail Pass
What you can expect
Start your Japan holiday on the right foot with this convenient meet-and-greet service. A personal, English-speaking assistant helps you obtain your Japan Rail Pass without hassles, and sees you off from the airport for a stress-free arrival.
After touching down in Japan and making your way to the Arrivals hall of the airport, you're greeted by a friendly representative from Airserve. This personal assistant helps you navigate the crowded lobby to the place where you can exchange your voucher for your Japan Rail Pass. If you encounter any issues, your bilingual helper smooths things out, ensuring that your pass is secured.
Next, your assistant escorts you to your transport from the airport, whether you're heading out by taxi, train, or bus. If you're meeting with a party at your destination, the representative can also contact them with your arrival time and details. Bid your assistant farewell as they send you off with clear directions on how to get to your first place of stay.