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The Pontchartrain Hotel

4.0 star property
Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants

Choose dates to view prices

Photo gallery for The Pontchartrain Hotel

Property entrance
View from property
Family Suite (Thalia)
Terrace/patio
Lobby
Reviews
9.2

Wonderful

Popular amenities

  • Restaurant
  • BarBarBar
  • 24/7 front desk24/7 front desk24/7 front desk
  • Parking availableParking availableParking available
  • Room serviceRoom serviceRoom service
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • Popular LocationNational World War II Museum16 min walk
  • Popular LocationPort of New Orleans3 min drive
  • Popular LocationMercedes-Benz Superdome3 min drive
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)19 min drive

Room options

View all photos for Room, 1 King Bed (Clio)

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed (Clio)

9.1/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

Deluxe Room, 2 Queen Beds (Euterpe)

8/10 Very good

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

Room, 2 Double Beds (Erato)

9.5/10 Exceptional

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite (Thalia)

Family Suite (Thalia)

Family Suite (Thalia)

8.8/10 Excellent

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
2 bedrooms
Bathrobes
Hairdryer
Private bathroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

Suite, 1 King Bed (Calliope)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Polyhymnia)

Minibar, in-room safe, desk, laptop workspace

Suite (Polyhymnia)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Hairdryer
Shower/bath combination
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for City Room, City View

City Room, City View

City Room, City View

9.3/10 Wonderful

Highlights

Air conditioning
Connecting rooms available
TV
Bathrobes
Hairdryer
Private bathroom
Coffee/tea maker
Free bottled water
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Bar (on property)
Virgin Hotels New Orleans
Pool
Pet-friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (834)
The price is AU$284
for 1 night
includes taxes & fees
30 June - 1 July
Virgin Hotels New Orleans

About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk
  • Ernest N. Morial Convention Center - 3 min drive
  • Port of New Orleans - 3 min drive
  • Mercedes-Benz Superdome - 3 min drive
  • Caesars New Orleans Casino - 4 min drive

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Hot Tin - ‬1 min walk
  • ‪Igor's Bar And Grill - ‬1 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Burger King - ‬6 min walk
  • ‪Juan's Flying Burrito - ‬9 min walk

About this property

The Pontchartrain Hotel

Pet-friendly hotel connected to a railway/underground station in New Orleans with 3 restaurants
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include dressing gowns, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 14 floors
  • Building
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Pontchartrain Hotel?

As of 16 June 2024, prices found for a 1-night stay for 2 adults at The Pontchartrain Hotel on 8 July 2024 start from AU$199.28, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

The Pontchartrain Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 724 out of 1001 reviews" "
Rating 8 - Good. 190 out of 1001 reviews" "
Rating 6 - Okay. 48 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 19 out of 1001 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Love the music lineup
Stayed 1 night in Mar 2024

10/10 Excellent

Jamie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good taste of New Orleans
The Pontchartrain is a fun place to stay, very New Orleans. The atmosphere is a little chaotic and the rooms are a bit tired, but that is all part of the charm. The rooftop bar is amazing at sunset and the staff is very helpful and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Beverly L.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities
Restaurant was fantastic
Stayed 2 nights in Feb 2024

8/10 Good

Mary

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Feb 2024

8/10 Good

Wendy, Missoula

Liked: Cleanliness, staff & service
Location is good, older. Streets are very tight. Hotel is clean but definitely boutique. Desk staff is friendly. Valet work very hard and are pleasant.
Stayed 1 night in Feb 2024

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jamie

Stayed 1 night in Feb 2024