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Hotel Casa Tortuga Tulum Cenotes Park Inclusive

3.0 star property
Comfortable hotel, walk to Cenote Tortugas

Choose dates to view prices

Photo gallery for Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Ecotours
Ecotours
Superior Quadruple Room, 2 Double Beds
Deluxe Double Room - Adults only
Standard Suite | Private kitchen
Reviews
8.4

Very good

Popular amenities

  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Carretera Federal Playa del Carmen, Tulum, Tulum, QROO, 77780
  • Popular LocationXel-Há Park8 min drive
  • AirportTulum, Quintana Roo (TUY)9 min drive
  • Popular LocationTulum Mayan Ruins11 min drive
  • Popular LocationSoliman Bay11 min drive

Room options

View all photos for Deluxe Double Room - Adults only

Deluxe Double Room - Adults only

Deluxe Double Room - Adults only

10/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Digital channels
Wardrobe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite

Standard Suite

Standard Suite

Highlights

Air conditioning
Mini-fridge
Plasma TV
Ceiling fan
Separate bedroom
Blackout curtains
2 bathrooms
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Basic Double Room

Basic Double Room

Basic Double Room

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Stovetop
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed

Blackout curtains, free WiFi, bed sheets

Superior Double Room, 1 King Bed

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Digital channels
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

Highlights

Air conditioning
Kitchenette
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Stovetop
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed

View all photos for Superior Suite

Superior Suite | Living area

Superior Suite

Highlights

Air conditioning
Mini-fridge
Plasma TV
Ceiling fan
2 bedrooms
Blackout curtains
2 bathrooms
Private bathroom
  • Sleeps 3
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds

Superior Quadruple Room, 2 Double Beds

10/10 Exceptional

Highlights

Air conditioning
Mini-fridge
Plasma TV
Blackout curtains
Ceiling fan
Private bathroom
Digital channels
Wardrobe
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite

Deluxe Suite | Living area

Deluxe Suite

Highlights

Air conditioning
Mini-fridge
Plasma TV
Ceiling fan
2 bedrooms
Blackout curtains
2 bathrooms
Private bathroom
  • Sleeps 3
  • 1 King Bed, 2 Double Beds and 1 Single Sofa Bed

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About the area

Tulum

At Hotel Casa Tortuga Tulum Cenotes Park Inclusive you'll be 0.7 km (0.4 mi) from Cenote Tortugas and 3.1 km (1.9 mi) from Tulum National Park. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a terrace and a garden. Added amenities include tour/ticket assistance. Each morning cooked-to-order breakfast is available. There's also the convenience of free self parking. .Places within a 15-minute drive of this 3-property class Tulum hotel include Xel-Há Park and Tulum Mayan Ruins.

What's nearby

  • Cenote Manatí - 7 min drive
  • Xel-Há Park - 8 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Soliman Bay - 11 min drive
  • Playa Paraiso - 23 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 57 min drive

Restaurants

  • Zona Arqueológica de Tulum - 11 min drive
  • Templo Dios del Viento - 11 min drive
  • Mulut Jach Ki - 6 min drive
  • Chula Vista - 8 min drive
  • Starbucks - 6 min drive

About this property

Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Comfortable hotel, walk to Cenote Tortugas
As a guest of Hotel Casa Tortuga Tulum Cenotes Park Inclusive, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. Self parking is free.

This 3-star Tulum hotel is smoke free.

  • 12 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Tour and ticket information
  • Terrace
  • Garden
  • No smoking on site
Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers 12 air-conditioned accommodations with a ceiling fan and blackout curtains. 60-cm plasma televisions come with digital channels.

Bathrooms include a shower. This Tulum hotel provides complimentary wireless Internet access. Housekeeping is provided once per stay.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available for a fee: MXN 250 for adults and MXN 250 for children

Things to do

  • Ecotours
  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool

Conveniences

  • Limited-hour front desk

Guest services

  • One-time housekeeping
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor entertainment area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 60-cm plasma TV with digital channels

Food and drink

  • Mini-fridge

More

  • Air conditioning
  • Ceiling fan
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 20

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 9:00 AM - 5:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately MXN 250 for adults and from MXN 250 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 20 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 20 years old. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cenote Casa Tortuga Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Tulum
Hotel Casa Tortuga Tulum Cenotes Park Inclusive Hotel Tulum

Frequently asked questions

What is the cancellation policy at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Hotel Casa Tortuga Tulum Cenotes Park Inclusive on 9 June 2024 start from AU$123.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Yep, Hotel Casa Tortuga Tulum Cenotes Park Inclusive has a free self car park.

Are there any beaches close to Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

The closest beach to Hotel Casa Tortuga Tulum Cenotes Park Inclusive is Tulum Beach (16.9 km).

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive have a pool?

Hotel Casa Tortuga Tulum Cenotes Park Inclusive has a pool.

Does Hotel Casa Tortuga Tulum Cenotes Park Inclusive serve breakfast?

Yeah, cooked-to-order breakfast is offered daily.

Is there a free airport shuttle available at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

No, Hotel Casa Tortuga Tulum Cenotes Park Inclusive does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Casa Tortuga Tulum Cenotes Park Inclusive?

No, pets and service animals are not allowed.

Hotel Casa Tortuga Tulum Cenotes Park Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ericka

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful place and the rooms are amazing!
Stayed 3 nights in May 2023

10/10 Excellent

Silvia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to explore all the amenities due to my limited stay but I appreciate the options given. The room was excellent.
Stayed 1 night in Mar 2022

8/10 Good

Brad A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Read the fine print!
Hidden costs, final price was much more than advertised. The rest of the stay was great, loved the cenote experience!
Stayed 2 nights in Feb 2022

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service
Even though I reserved and paid on Expedia they didn’t validate it and had to pay again . The worker was very disorganized. Location is nice so it was a bit disappointing.
Stayed 1 night in Jul 2021

8/10 Good

Jackielin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing i spent the extra 400 peseos got a suite right in front of the pool! Had dinner on the balcony.. mosquitos had dinner as well but was still amazing. You get a free entrance to cenote tortuga we took n ice chest some beer and bought a pizza up there great day i cant describe how beautiful it waz not to crowded either . Theres a restaurant and a store onsite its a litle expensive but it to be expected we went to the oxxo or the supermarket in tulum 20 minutos to get 50cent tacos then took them back fire 🔥 fire 🔥 (means amazing) expect to spend the whole day there they have a lazy river tour ..im NOT a tour guy i like drinking beer n maken my own way but this tour is cool 😎 next time ill bring a floating ice chest..also for the teenagers it has platforms to jump off into the cenote ,nothing crazy mom the worrier ..tallest 1 is like 10 feet and they make you where a life jacket
Stayed 1 night in Feb 2021

8/10 Good

Liping

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
tay if you like the cenote
We booked it because of its location, which turned out to be the best feature of it. The ground is nicely maintained. We participated the tour. The water in cenote is pristine with many fishes. Staying in hotel saved us 50%, about $10 person each for the tour. The tour guide is just so-so, all we got from him is “put your shoes in this basket; you have 15 min in this cenote”. The next morning we got to the cenote early and enjoyed it all by ourselves for about 1 hour. It is surreally beautiful. The basic quadruple room has two double beds and a kitchenette. AC was fine. Wifi was on during day time but not working in the evening—I think too many people tried to use it in the evening There are dinnerware but almost no pots and certainly no cutting knife and the stove cannot be light up so do not plan cooking there. Toilet was clogged each every time (we did not out the tissue in). We used the plunge but in the morning even plunge did not work. We used the one in reception.
Stayed 2 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-The close proximity to the cenotes was great and they include access to one Cenote and they give a discount for the 4 Cenote tour. The price of the hotel for the area is good especially when your friends are getting married at dreams tulum which costs 400$ USD/night. —The dogs barking all night is the main problem (loud barking dogs all night long)and also being so far from town. -You can stand on the side of the road and flag down a collictivo (shuttle van) for 25$ Mexican. If you take taxis in this area they will cost you around 300-500$ MXN that is very expensive.
Stayed 2 nights in Jan 2020

10/10 Excellent

norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es la mejor experiencia cuando voy a tulum regresaria siempre
Stayed 2 nights in Dec 2023

6/10 Okay

Diana, Tijuana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Rentamos 3 habitaciones, pero solo yo tuve inconvenientes. 1ra habitacion yo pense que olia MUCHO a humedo, necesite salirme para tomar aire despues mi mamá que tiene mejor olfato me comento que era olor a gas, lo reportamos y nos cambiaron de habatacion ya que no me iba a quedar agusto, en el 2do cuarto que tuve el calenton de paso prendia y apagaba como si alguien abriera el agua caliente, se reporto y nos dijeron que era normal, claro que nos afecto en la regadera, si salia caliente pero no se calibraba, nos quemaba o salia muy fria. Aparte tenias hormiguitas, llevamos unas donas, que pusimos en el sillos y ni 5 min ya estan llenas de hormigas que tambien andaban en la cama. Repito todo esto solo me paso a mi a los de las otras dos habitaciones, todo bien.
Stayed 4 nights in Oct 2023