6/10 Okay
Verified traveller
24 Feb 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Pushy with sales but great property.
TRS Coral Hotel did not hit the mark on what I have experienced with other 5-star results.
Within minutes of arriving they were pushing hard to sell us more than what we had already paid for. At check-in the guy helping us kept trying to offer us "premium" for $500 and when I said no he tried to make us a different offer for $400 then a different off for $350 then circled back on the first offer... after I finally got him to move on he checked us in then told us his colleague was going to give us more information on the property.
He handed us off to his colleague who sat us down on a couch in the lobby then pulled up a chair to chat with us. For 2 mins he asked us questions, trying to connect with us, before trying to get us to sign up for an informational session where someone would walk us through packages for other resorts owned by the parent company of this hotel. I told him I wasn't interested and he WOULD NOT drop it. I sat there arguing with this man for the longest time telling him I wasn't interested and he wouldn't take no for an answer.
I have never stayed at a nice property that has done this before. I paid a lot for this trip and traveled far just to be harassed in the lobby for 30+ mins.
Then through our entire stay photographers kept harassing us for paid shoots and random employees on the property kept harassing us about spa deals and other things... it is not relaxing at all to constantly be the target of pushy sales people.
Verified traveller
Stayed 5 nights in Feb 2024