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4.2 out of 5

"We stay here often, at least once a month when we are in Sydney. Rooms are always clean and facilities are good. The fact that it is attached to the B ... " More

By a verified traveller on Wed 13 Mar 2024

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Hotel Description

At Mercure Sydney Bankstown, you'll be 6.4 km (4 mi) from Bankstown Golf Club and 10.4 km (6.4 mi) from Accor Stadium. Highlights at this hotel include 8 restaurants, and in-room kitchenettes and free WiFi.

The restaurant, La Piazza, serves Italian cuisine and is open for lunch and dinner. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Bankstown hotel include DFO Homebush and Qudos Bank Arena.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$163* Per night/room 20 May - 21 May

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Room, 3 Single Beds

Bed Count 3 Twin Beds Maximum Occupancy 3 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Mercure Sydney Bankstown ratings based on 373 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney Bankstown

Everyone (241) Couples (63) Business (12) Family (55)
5 out of 5
Everything

Posted by on 31 Mar. 2024

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Comment from Hotel Management

2 Apr. 2024 by Mercure Sydney Bankstown

Dear Halima,Thank you for your fantastic rating! We're thrilled to hear that you had a perfect experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back for another outstanding stay in the future!Warm Regards,Mercure Sydney Bankstown

4 out of 5
We stay here often, at least once a month when we are in Sydney. Rooms are always clean and facilities are good. The fact that it is attached to the Bankstown Sports and Social Club with it's numerous restaurants is a real plus. This club is a resort in itself. Prices for the rooms have gone up so it's getting quite expensive. Staff at the Hotel are pleasant enough.

Posted by on 13 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Mercure Sydney Bankstown

Dear Carol,Thank you for your continued loyalty and for choosing to stay with us regularly when you're in Sydney. We truly appreciate your feedback and are delighted to hear that you consistently find our rooms clean and our facilities satisfactory.It's wonderful to know that you enjoy the convenience of being attached to the Bankstown Sports and Social Club with its numerous restaurants. We agree that it adds to the overall experience of staying with us.We understand your concern regarding the increase in room prices, and please know that we regularly review our pricing to ensure it reflects the value and quality of our accommodations and services. We appreciate your understanding in this matter.We're pleased to hear that our staff have been pleasant during your visits, and we will continue to strive to provide you with excellent service.Thank you once again for your feedback and for your continued patronage. We look forward to welcoming you back during your future visits to Sydney. If there's anything specific you'd like us to address or if you have any preferences for your next stay, please feel free to let us know.Warm Regards,Mercure Sydney Bankstown

5 out of 5
I was pleasantly surprised with the property! Plenty of places to eat, only a short walk to the train station.

Posted by on 2 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Mercure Sydney Bankstown

Dear Kylie, Thank you for your wonderful feedback! We're delighted to hear that you were pleasantly surprised by our property and enjoyed your stay with us.It's fantastic to know that you found plenty of dining options and appreciated the convenient location, being only a short walk away from the train station. Providing a comfortable and convenient experience for our guests is our top priority, and we're thrilled that we succeeded in meeting your expectations.We appreciate you choosing to stay with us and hope to have the pleasure of welcoming you back in the future. If there's anything specific you enjoyed about your stay or any preferences you have for your next visit, please feel free to let us know.Warm Regards,Mercure Sydney Bankstown

3 out of 5
Club facilities around the hotel were good. Check in was rushed, little to no normal supporting information provided on facilities.

Posted by on 26 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Mercure Sydney Bankstown

Dear Andrew, Thank you for choosing to stay with us and for sharing your feedback. We're pleased to hear that you enjoyed the club facilities surrounding the hotel.However, we apologise for any inconvenience caused during the check-in process. Providing thorough information about our facilities is crucial to ensuring our guests have a comfortable stay, and we regret if this was not adequately communicated to you. Rest assured, we will review our check-in procedures to ensure that our guests receive all the necessary information upon arrival.Your feedback is valuable to us as it helps us identify areas for improvement. We appreciate your understanding and hope to have the opportunity to welcome you back for a smoother and more informative experience.Warm regards,The Management Team at Mercure Sydney Bankstown

5 out of 5
Great hotel!

Posted by on 25 Feb. 2024

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Comment from Hotel Management

27 Feb. 2024 by Mercure Sydney Bankstown

Dear Rachel,Thank you for your wonderful review! We are delighted to hear that you had a great experience during your stay with us.Your satisfaction is our top priority, and we are thrilled that you found our hotel to be excellent. If there is anything specific that made your stay memorable, please do not hesitate to let us know.We appreciate your kind words and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,The Management Team at Mercure Sydney Bankstown

5 out of 5
I had to check out one day early. The hotel and Wotif staff all helped me very well.

Posted by on 1 Feb. 2024

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Comment from Hotel Management

4 Feb. 2024 by Mercure Sydney Bankstown

Dear Lenny, Thank you for choosing Mercure Sydney Bankstown and for taking the time to leave such a positive review. We're delighted to hear that our staff provided you with excellent assistance during your early checkout.Your satisfaction is our priority, and we appreciate your kind words. If you have any specific feedback or suggestions on how we can continue to enhance our services, please feel free to share them with us.We hope to welcome you back for another stay in the future and provide you with an outstanding experience from start to finish.Best regards,The Mercure Sydney Bankstown Team

5 out of 5
Position

Posted by on 21 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Mercure Sydney Bankstown

Dear Kevin,Thank you so much for your fantastic rating of 100 out of 100! We are thrilled to hear that you had an exceptional experience during your stay at Mercure Sydney Bankstown. Our team strives to provide the best service possible, and it's always rewarding to know that our efforts have been appreciated.If you have any specific comments or suggestions you'd like to share about your stay, we would love to hear them. Your feedback helps us continuously improve our services and offerings.We appreciate your support, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,The Mercure Sydney Bankstown Team

5 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

28 Jan. 2024 by Mercure Sydney Bankstown

Dear Jeff,Thank you so much for your fantastic rating of 100 out of 100! We are thrilled to hear that you had an exceptional experience during your stay at Mercure Sydney Bankstown. Our team strives to provide the best service possible, and it's always rewarding to know that our efforts have been appreciated.If you have any specific comments or suggestions you'd like to share about your stay, we would love to hear them. Your feedback helps us continuously improve our services and offerings.We appreciate your support, and we look forward to welcoming you back for another outstanding stay in the future.Warm regards,The Mercure Sydney Bankstown Team

5 out of 5
Curtains in the room all ripped

Posted by on 26 Dec. 2023

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Comment from Hotel Management

28 Jan. 2024 by Mercure Sydney Bankstown

Dear Sylvia,Thank you for taking the time to share your feedback with us. We appreciate your high rating and the opportunity to address the concern you raised regarding the curtains in your room.We sincerely apologise for any inconvenience caused by the ripped curtains. Please rest assured that we take this matter seriously, and we will investigate and rectify the issue promptly. Our aim is to provide a comfortable and pleasant stay for all our guests, and we regret that we fell short in this instance.Your feedback is invaluable as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, providing you with an enhanced experience that reflects our commitment to excellence.Thank you for choosing to stay with us.Kind regards,The Mercure Sydney Bankstown Team

5 out of 5
Closeness to Food & Drinks only had to catch a lift down to a fabulous choice of restaurants. Oh, free parking was a bonus.

Posted by on 23 Dec. 2023

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Comment from Hotel Management

28 Jan. 2024 by Mercure Sydney Bankstown

Dear John,Thank you for choosing Mercure Sydney Bankstown for your recent stay and for taking the time to share your experience. We are delighted to hear that you enjoyed the convenience of our hotel's location, with easy access to a fabulous choice of restaurants. It's wonderful to know that you appreciated the added bonus of free parking.We strive to provide a comfortable and convenient experience for our guests, and your positive feedback is truly appreciated. If there's anything specific you loved about the restaurants or any suggestions you might have, feel free to share them.We look forward to welcoming you back for another enjoyable stay.Best regards,The Mercure Sydney Bankstown Team

Property Features

There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi and wired Internet. The business-friendly Mercure Sydney Bankstown also features a fitness center, concierge services, and laundry facilities. Limited free parking is available on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.

  • 214 guestrooms or units
  • 8 levels
  • 8 dining venues
  • Built in 2006
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • ATM
  • Elevator
  • No smoking on site
  • Coffee shop

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: WiFi (surcharge) , Free wired internet , Internet access - wireless

Parking

Free self parking

Transport

  • Train station: Sydney Bankstown Station (0.8 km / 0.5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sydney Bankstown offers 214 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. 40-inch Smart televisions come with satellite channels. Accommodations at this 4-star hotel have kitchenettes with microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • In-room kitchenette
  • Sitting area
  • Pull-out sofa bed
  • Smart television
  • Satellite channels
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

La Piazza - This restaurant specializes in Italian cuisine and serves lunch and dinner. A children's menu is available.

Lucky Cheng's - This restaurant specializes in Asian cuisine and serves lunch and dinner. Open daily.

Platform One - This fine-dining restaurant specializes in international cuisine and serves lunch and dinner. Reservations are required. Open daily.

Imperial Jade - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

InTouch Cafe - Onsite café. Open daily.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The check-in location differs from the property location. Check-in location: [6 Mona Street]. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The check-in location differs from the property location. To check in, guests will need to go to 6 Mona Street
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property provides limited WiFi access up to 1 mbps for up to 4 devices per room. Additional access is available for a fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-out is available.

  • Children stay free
  • Parking height restrictions apply
  • Caters to LGBTQ guests
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Car not required
  • Long-term renters welcome
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 22 per person
  • Late check-out fee: AUD 40 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bankstown Travelodge
  • Travelodge Hotel Bankstown
  • Bankstown Travel Lodge
  • Travel Lodge Bankstown
  • Travelodge Bankstown Hotel

You should know

  • This hotel caters to LGBTQ+ guests.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.