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Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

4.5 star property
Adults-only luxury on the beach

Choose dates to view prices

Photo gallery for Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Terrace/patio
1 bedroom, premium bedding, in-room safe, desk
9 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby
Couples treatment room(s), steam room, body treatments, hydrotherapy
Reviews
8.2

Very good

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • Hot tubHot tubHot tub
  • Spa
  • PoolPoolPool
  • On private beachOn private beachOn private beach
  • Breakfast includedBreakfast includedBreakfast included

Explore the area

Map
Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710
  • Popular LocationBlu Riviera Maya17 min walk
  • Popular LocationPuerto Aventuras Golf Club6 min drive
  • Popular LocationPuerto Aventuras Marina12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)64 min drive

Room options

View all photos for Rock Royalty Level - Deluxe platinum, 1 king bed

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Swim-up King

1 bedroom, premium bedding, in-room safe, desk

Deluxe Swim-up King

10/10 Exceptional

Highlights

Balcony
Soundproofed
Private pool
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed PURE allergy-friendly

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed PURE allergy-friendly

10/10 Exceptional

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Separate bath and shower
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

Deluxe Platinum Sky Terrace, one king bed

8/10 Very good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 86.9 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Gold king bed

8.6/10 Excellent

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Platinum

Rock Suite Platinum

Rock Suite Platinum

Highlights

Balcony
Separate dining area
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
  • 45 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Diamond, one king bed

1 bedroom, premium bedding, in-room safe, desk

Deluxe Diamond, one king bed

8.6/10 Very good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Premium bedding
Separate bedroom
Bathrobes
  • 45 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Gold, two double beds

Deluxe Gold, two double beds

Deluxe Gold, two double beds

7.5/10 Good

Highlights

Balcony
Soundproofed
Private indoor hot tub
Air conditioning
LCD TV
Separate bedroom
Premium bedding
Blackout curtains
  • 43.0 sq m
  • Sleeps 3
  • 2 Double Beds

Similar properties

Outdoor pool
Hard Rock Hotel Riviera Maya - All Inclusive
On private beach
Pool
Hot tub
All-inclusive
4.0 out of 5, Very good, (1003)
The price is AU$699
for 1 night
includes taxes & fees
6 June - 7 June
Hard Rock Hotel Riviera Maya - All Inclusive

About the area

Puerto Aventuras

A luxury stay in Puerto Aventuras awaits you at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive. You'll be 2.3 km (1.4 mi) from Oasis Beach and 2.3 km (1.4 mi) from Puerto Aventuras Golf Club. Highlights at this all-inclusive property include 9 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Rock Spa can include massages, facials and body treatments along with aromatherapy and hydrotherapy. The restaurant, Toro, serves international cuisine and is open for lunch and dinner. Dive is the property's own bar, serving drinks along with light fare. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free water park. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Additionally, you'll find a nightclub, free Wi-Fi in public areas and a gym. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of an airport shuttle. .Within a 20-minute drive of this 4.5-property class Puerto Aventuras property, attractions include Xplor Theme Park and Ferry to Cozumel.

What's nearby

  • Blu Riviera Maya - 17 min walk
  • Puerto Aventuras Golf Club - 6 min drive
  • Dolphin Discovery - 8 min drive
  • Puerto Aventuras Marina - 12 min drive
  • Oasis Beach - 15 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 64 min drive

Restaurants

  • The Market - 11 min walk
  • El Abuelo - 9 min drive
  • Toro Steak House - 7 min walk
  • Restaurante Ipanema - 8 min walk
  • Bamboleo Snack & Grill - 10 min drive

About this property

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive

Adults-only luxury on the beach
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, outdoor tennis courts and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

  • 577 guestrooms or units
  • 3 levels
  • 9 dining venues
  • 7 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Buffet breakfast (free)
  • Nightclub
  • Karaoke
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Swim-up bar
Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, designer toiletries and hairdryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Rock Spa has 50 treatment rooms, including rooms for couples. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 coffee shops/cafes
  • 7 bars/lounges
  • 9 restaurants
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Ciao
  • Dive
  • Le Petit Cochon
  • Los Gallos
  • Toro

Things to do

  • 18 holes of golf
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Billiards/pool table
  • Fitness classes
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf lessons
  • Gym
  • Karaoke
  • Nightclub
  • Pilates classes
  • Spa tub
  • Tennis lessons
  • TV in common areas
  • Volleyball
  • Waterslide
  • Yoga classes
  • Ziplining

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 50 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Towels

Entertainment

  • LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per stay
  • Only dogs and cats are allowed
  • Weight limit: 40 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • This property welcomes adults only.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 68 per person (return)
  • Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad
Hard Rock Riviera Maya Adults Only
Hard Rock Riviera Maya Adults Only Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Puerto Aventuras
Hard Rock Hotel Riviera Maya Adults All Inclusive
Hard Rock Hotel Riviera Maya Adults Only All Inclusive
Hard Rock Riviera Maya Adults
Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Frequently asked questions

What is the cancellation policy at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive on 28 May 2024 start from AU$643.52, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

The closest beach to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is Playa del Carmen Main Beach (20 km).

Is there a spa on site at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, Rock Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have a pool?

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive.

Is Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive family-friendly?

No, Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet breakfast is available daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Yep, you can grab a meal at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

Cats and dogs are welcome at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive, with food and water bowls on offer. Just so you know, there's a weight limit of up to 18 kg per pet.

Is there a golf course on site at Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive?

There is a golf course next to Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive.

Hard Rock Hotel Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 207 out of 402 reviews" "
Rating 8 - Good. 89 out of 402 reviews" "
Rating 6 - Okay. 65 out of 402 reviews" "
Rating 4 - Poor. 19 out of 402 reviews" "
Rating 2 - Terrible. 22 out of 402 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sandra Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Could not get food 24/7.....around 4;30 when we arrived.....very little selection.....plus......a lot of walking for my age
Stayed 5 nights in Feb 2024

10/10 Excellent

Reese

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort ever
Stayed 3 nights in Feb 2024

8/10 Good

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
Stayed 11 nights in Feb 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

6/10 Okay

Jeff

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second visit to the Hard Rock Riviera Maya, the first was in 2017. We were excited that they added a new wing that is completely catered to adults, but it wasn't what we expected based on our past experience. The adult only pool in 2017 was a party pool for adults only and they played a bunch of fun, adult oriented games throughout the day and provided great entertainment. Now the new adult pool is super boring, no games, no entertainment, and seems to be catered to an older crowd that wants quiet. We always thought of the Hard Rock as a great party resort, but the changes they made drastically changed that feel. The old adult pool, which now allows kids, is pretty fun and the entertainment staff is great, but it has to be completely kid friendly which doesn't make sense since the pools on the family side have plenty of kid activities. We enjoyed our stay and made the best of the changes, but most likely will not return to this resort. To solve the problem, they should have 2 adult pools, a party pool, and a quiet pool and they should not allow kids anywhere near those parts of the property. The shows have also gone downhill since our last visit. We kept hearing how good the Michael Jackson show was and we were excited to see it because it was great in 2017. The MJ entertainer was a good dance, but his look was really off and there were parts we he sang live, which was pretty bad. The dancers were out of sync and it just seemed like a cheap version.
Stayed 8 nights in Jan 2024

4/10 Poor

Chad

Travelled with group
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
Stayed 8 nights in Jan 2024

6/10 Okay

Lori

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Stayed 6 nights in Jan 2024

6/10 Okay

Jennifer

Stayed 1 night in Jan 2024

6/10 Okay

Colleen

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Stayed 5 nights in Dec 2023

6/10 Okay

Nathan A

Liked: Staff & service
Stayed 5 nights in Dec 2023