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Viceroy Riviera Maya All Inclusive

5.0 star property
Adults-only beachfront property with an outdoor pool

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Photo gallery for Viceroy Riviera Maya All Inclusive

Terrace/patio
Fitness facility
Signature Villa
Restaurant
Royal Villa
Reviews
9.6

Exceptional

Popular amenities

  • Pet-friendlyPet-friendlyPet-friendly
  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast included
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Av. Fraccion 7, MZ 20 Lote 5 y 6, Col. Xcalacoco, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco1 min walk
  • Popular LocationGran Coyote Golf7 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

Room options

View all photos for Luxury Villa

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa

10/10 Exceptional

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
  • 93 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Luxury Villa, 1 King Bed

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Luxury Villa, 1 King Bed

9.4/10 Exceptional

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Villa

Royal Villa

Royal Villa

10/10 Exceptional

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
  • 93 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Villa

Signature Villa

Signature Villa

10/10 Exceptional

Highlights

Balcony or patio
Separate sitting area
Private plunge pool
Air conditioning
Flat-screen TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
  • 130 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Viceroy Riviera Maya All Inclusive. You'll be steps from Playa Xcalacoco and 2.8 km (1.8 mi) from Punta Esmeralda Beach. Highlights at this all-inclusive property include 2 restaurants, a full-service spa and an outdoor swimming pool. .A pampering day can include deep-tissue massages, hot stone massages and body scrubs along with access to the hot tub and steam room. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the beach where you'll find scuba diving, and enjoy the on-site gym. Plus you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning free full breakfast is offered between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 5-property class Playa del Carmen property, attractions include El Camaleón Mayakoba Golf Course and Quinta Avenida.

What's nearby

  • Playa Xcalacoco - 1 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 9 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • Alberca - Pool - 11 min walk
  • Amaranto - 11 min walk
  • The Fives Plaza - 7 min walk
  • Snack Riviera - 11 min walk
  • Grand Sunset Princess swimup bar - 11 min walk

About this property

Viceroy Riviera Maya All Inclusive

Adults-only beachfront property with an outdoor pool
Viceroy Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Viceroy Riviera Maya All Inclusive offers its guests a full-service spa, an outdoor pool, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A library, a terrace, and multilingual staff are also featured at the luxury Viceroy Riviera Maya All Inclusive. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

Smoking is allowed in designated areas at this 5-star Playa del Carmen property.

  • 41 guestrooms or units
  • 2 dining venues
  • Built in 2012
  • Full breakfast (free)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Bar by the pool
Viceroy Riviera Maya All Inclusive offers 41 air-conditioned accommodations with private plunge pools and DVD players. Rooms open to balconies or patios. This accommodation offers separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. Flat-screen televisions come with satellite channels. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include dressing gowns, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Valet parking on site (USD 8 per day)

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Couples/private dining

Things to do

  • Full-service spa
  • Gym
  • Library
  • Outdoor pool
  • Scuba diving

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No lift
  • Well-lit path to entrance

More

  • Built in 2012
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Egyptian-cotton sheets

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • Private plunge pool

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Ceiling fan
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night
  • Only dogs are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children younger than 14 are not allowed at this adults-only property. All guests 14 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: 16 per cent of room rate
The resort fee includes:
  • Fitness centre access
  • In-room coffee
  • Newspaper

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 348 per vehicle (return, maximum occupancy 2)
  • Valet parking fee: USD 8 per day
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This is an adults-only property and guests under 14 years old aren't allowed.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Viceroy Riviera Maya All Inclusive All-inclusive property
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya Inclusiv
Viceroy Riviera Maya All Inclusive Playa del Carmen
Viceroy Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Viceroy Riviera Maya All Inclusive?

Viceroy Riviera Maya All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Viceroy Riviera Maya All Inclusive?

As of 23 May 2024, prices found for a 1-night stay for 2 adults at Viceroy Riviera Maya All Inclusive on 2 June 2024 start from AU$2,275.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Viceroy Riviera Maya All Inclusive?

Yep, Viceroy Riviera Maya All Inclusive has valet parking for USD 8 per day.

Are there any beaches close to Viceroy Riviera Maya All Inclusive?

Yep, Viceroy Riviera Maya All Inclusive is on Playa Xcalacoco. Fun beach activities include scuba diving.

Is there a spa on site at Viceroy Riviera Maya All Inclusive?

Yep, there is an onsite spa at Viceroy Riviera Maya All Inclusive. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Viceroy Riviera Maya All Inclusive have a pool?

Viceroy Riviera Maya All Inclusive has an outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar.

What luxury perks are available at Viceroy Riviera Maya All Inclusive?

Viceroy Riviera Maya All Inclusive features a full-service spa, an outdoor pool and 2 restaurants. All guestrooms come with private plunge pools, premium bedding and 24-hour room service.

What makes Viceroy Riviera Maya All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private plunge pools and premium bedding in the guestrooms, help set the scene for a romantic weekend at Viceroy Riviera Maya All Inclusive.

Is Viceroy Riviera Maya All Inclusive family-friendly?

No, Viceroy Riviera Maya All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Viceroy Riviera Maya All Inclusive?

No, but there are private plunge pools in the guestrooms.

Does Viceroy Riviera Maya All Inclusive serve breakfast?

You bet, free full brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Viceroy Riviera Maya All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

Is there a bar or restaurant at Viceroy Riviera Maya All Inclusive?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Viceroy Riviera Maya All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Viceroy Riviera Maya All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 73 out of 82 reviews" "
Rating 8 - Good. 5 out of 82 reviews" "
Rating 6 - Okay. 1 out of 82 reviews" "
Rating 4 - Poor. 2 out of 82 reviews" "
Rating 2 - Terrible. 1 out of 82 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenzo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is beautiful, staff and food were amazing and the spa was perfect. Celebrated wife bday and it was everything we wanted. Will definitely be going back.
Stayed 5 nights in Dec 2023

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Rowena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, what a beautiful small resort in the jungle. From the moment we arrived to the time we checked out, all of the staff were welcoming, friendly and went out there way to ensure we had comfortable stay. If you are looking for a luxury, relaxing, quiet chilled out resort, this is the place for you. You will be greeted with a coconut and lime drink which is very delicious. We stayed all inclusive the food, drinks and room service were tasty. Unlike some hotels we stayed before this hotel the room service does stop at 10:30pm, not a problem for us but just something to bare in mind. Our Villa was very close to a lovely beach which has enough chairs and beds for everyone. We celebrated our wedding anniversary here and they made us feel very special, too many people to thank but I would especially like to thank Jacqueline for showing us around the resort and Angel for the welcome drink shot and natural soaps. These are a lovely gift to bring back home and remind us of our stay. Our room was kindly upgraded and very clean, it has everything you need and mini bar was fully stocked. Our room had a huge tub, shower indoors and one outdoors for the extra jungle experience. All villas come with your own private plunge pool and hammock which is great for those that want to just stay in and enjoy quality time with their loved ones. A small little gym which made my husband happy and an amazing spa. I love that they have natural products. Can’t wait to come back.
Stayed 1 night in Nov 2023

10/10 Excellent

wilfredo

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first experience where I was in awe of the service provided by the hotel staff. Every single employee goes far and beyond to accommodate you with anything you need. I really felt pampered.
Stayed 6 nights in Sep 2023

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best resort we’ve ever stayed at. Staff was amazing and the food was delicious. Loved how quiet it was and definitely peaceful place to relax. Met beyond expectations. Already looking into booking for next year.
Stayed 5 nights in Sep 2023

2/10 Terrible

Brian

I called to cancel my reservation due to a predicted tropical storm. The property had no record of a reservation for me. Viceroy proceeded to reach out to confirm my reservation through Expedia, and then cancel my reservation, only to claim half of my cost due to a cancellation/no show. I would highly recommend staying somewhere that has more values and ethics that to do business in this manner.
Stayed 4 nights in Aug 2023

4/10 Poor

Rebecca

Disliked: Cleanliness, staff & service
I'm sure this was once a lovely property. I wish I had visited 20 years ago. Sadly, a 2/3 star, all-inclusive mega resort opened next door and completely destroyed the beach and surrounding areas. You can no longer enter the water (ocean) AT ALL, even to your ankles, as there is broken concrete and rocks on the shore, garbage, and there are the boats and jetskis from next door racing at full speed back and forth from dusk until dawn, just feet from the shore, in front of the Viceroy. It is NOT SAFE, and the resort next door allows locals to buy day passes so the crown is, um, quite rough. Also, there is loud boom-boom music all day and night, making it hard to sleep at night. And the fumes/exhaust from all the boats and jet skis chokes you and you can't sit anywhere near the pool if there is a breeze or you'll die from exhaust fumes. Also, the food is mediocre and I got food poisoning. There were also cockroaches (alive and well) in my room: on my bed and in the bathroom. Gross.
Stayed 2 nights in Jul 2023

10/10 Excellent

Angelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful experience I had in my life. Pepe, the waiter in the beach is the best!!!! I will go back very soon
Stayed 1 night in Jul 2023

10/10 Excellent

Cooper

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023

10/10 Excellent

tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. The staff was very friendly and always smiling and saying hello even the outside vendors that they had working were very friendly. The hosts were always respectful and cheerful. The wait staff were excellent. I can’t say enough about this resort we will definitely be coming back.
Stayed 3 nights in Mar 2023