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Iberostar Paraíso Beach - All Inclusive

4.5 star property
Beach spa retreat, walking distance from Playa Paraiso Golf Course

Choose dates to view prices

Photo gallery for Iberostar Paraíso Beach - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Exterior
Minibar, in-room safe, desk, laptop workspace
12 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Lobby
Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • SpaSpaSpa
  • Pool
  • LaundryLaundryLaundry
  • HousekeepingHousekeepingHousekeeping
  • All-inclusive

Explore the area

Map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710
  • Popular LocationMaroma Beach1 min walk
  • Popular LocationPlaya Paraiso Golf Course5 min walk
  • Popular LocationCirque du Soleil Boutique at Vidanta Riviera Maya3 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)33 min drive

Room options

View all photos for Junior Suite, Poolside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Pure Wellness)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last Room Available, Single

Flat-screen TV, video game console, pay films

Last Room Available, Single

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last Room Available

Flat-screen TV, video game console, pay films

Last Room Available

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

7.8/10 Good

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

8.1/10 Very good

Highlights

Balcony
Air conditioning
Flat-screen TV
Ceiling fan
Blackout curtains
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Paraíso Beach - All Inclusive. Within a short 5-minute stroll, you'll find Maroma Beach and Playa Paraiso Golf Course. Highlights at this all-inclusive property include 12 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Buffet La Plaza, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen property include Ojo de Agua Beach and Puerto Morelos Reef.

What's nearby

  • Maroma Beach - 1 min walk
  • Paradise Beach - 1 min walk
  • Playa Paraiso Golf Course - 5 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive
  • Tres Rios Ecopark - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • Cena Trattoria By el Faro - 14 min walk
  • Snake Bar At Iberostar Maya - 7 min drive
  • Restaurante el Tapatío - 4 min drive
  • Rhapsody Mixology Bar - 7 min drive
  • El Museo - 8 min walk

About this property

Iberostar Paraíso Beach - All Inclusive

Beach spa retreat, walking distance from Playa Paraiso Golf Course
Iberostar Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Iberostar Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 4 coffee shops/cafes
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet La Plaza
  • El Puerto
  • Gourmet El Colonial
  • La Hacienda
  • Teppanyaki Hashiru

Things to do

  • 18 holes of golf
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Spa tub
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Beach
Iberostar Beach Paraiso
Iberostar Paraiso Beach
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach All Inclusive Playa del Carmen
Iberostar Paraiso Beach Playa del Carmen
Paraiso Beach
Paraiso Beach Iberostar
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l
Iberostar Paraiso Beach All Inclusive
Iberostar Paraíso Beach All Inclusive
Iberostar Paraíso Beach - All Inclusive Playa del Carmen
Iberostar Paraíso Beach - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Iberostar Paraíso Beach - All Inclusive?

Iberostar Paraíso Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Paraíso Beach - All Inclusive?

Yep, Iberostar Paraíso Beach - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Paraíso Beach - All Inclusive?

Yep, Iberostar Paraíso Beach - All Inclusive is a short 1-minute walk from Maroma Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Iberostar Paraíso Beach - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Iberostar Paraíso Beach - All Inclusive have a pool?

Yep, and guests recommend it! Iberostar Paraíso Beach - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Paraíso Beach - All Inclusive?

Iberostar Paraíso Beach - All Inclusive features a full-service spa, a nightclub and a health club.

What makes Iberostar Paraíso Beach - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Paraíso Beach - All Inclusive.

Is Iberostar Paraíso Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Paraíso Beach - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Paraíso Beach - All Inclusive?

No, Iberostar Paraíso Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Paraíso Beach - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Paraíso Beach - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Paraíso Beach - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Paraíso Beach - All Inclusive?

Yep, Iberostar Paraíso Beach - All Inclusive has an 18-hole golf course. A golf driving range, a clubhouse and a golf pro shop are available.

Iberostar Paraíso Beach - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 480 out of 999 reviews" "
Rating 8 - Good. 258 out of 999 reviews" "
Rating 6 - Okay. 136 out of 999 reviews" "
Rating 4 - Poor. 71 out of 999 reviews" "
Rating 2 - Terrible. 54 out of 999 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Asiya

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first all inclusive experience.. so i dont have much to go by, but this was such a wonderful time! Staff were so friendly. Place was clean, except for a huge dead bug in my friends hotel room. Other than that, food was good, pool and beach were nice and clean, and the bars were well stocked and quick to serve us! Would definitely go again.
Stayed 5 nights in Feb 2024

10/10 Excellent

Zack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024

8/10 Good

Fran

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I think there needs to be a reservation system for beach chairs. It not fair that people hold them all day
Stayed 10 nights in Feb 2024

8/10 Good

Kimia

Stayed 7 nights in Nov 2023

8/10 Good

Veselin

Travelled with family
Liked: Staff & service, property conditions & facilities
Nice and convenient place
Stayed 10 nights in Jan 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2023

10/10 Excellent

Cherri Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Nilmini

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
At first, we did not like this hotel since they charged us $580 for all-inclusive for one guest for 4 days. Before we arrived, we talked to Expedia and to the hotel management about the extra meals for my daughter. When I phoned the hotel, they acted like it was easy and nothing much to pay. When we arrived, their song changed. We made a mistake by selecting 3 people to stay with 2 beds and forgot to mention about the all-inclusive and booked only for 2 (all-inclusive meals). So, we had a bad start. However, this is a great hotel, and we enjoyed our stay. There are several dining options, and the food was great. We went out to the town only once and came back since there was not much to get since all the shops were catering to tourists and were way higher priced compared to other local shops. Since the hotel is so large, they provide golfcarts to give transportation. It takes almost 5-10 minutes to wait to catch a golf cart. Staff were friendly and nice; the rooms were clean. Whenever we needed towels, cleaning staff were there on the floor, and we could ask them for towels or to clean the room. .
Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grounds and wildlife were great. Staff was extremely welcoming and helpful. Food was delicious and drinks were great! Will be back…
Stayed 7 nights in Jan 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 6 (4 teen/young adult kids) loved the beautiful property & beach, amenities, and extra shops area and Pablo & friends' activities! Our Christmas holiday & vacation was unforgettable and special! The pushiness for joining & paying $ & buying into Iberostar was a huge turn off; everything else was amazing!
Stayed 6 nights in Dec 2023